Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
First rate service - DavidP
Elam Haim was a great service advisor. He went beyond the typical response to make sure we were happy customers with everything from advice to pricing. He made MBBH competitive with the marketplace. Good for MBBH for making smart hiring choices!
great customer service - joesservices
thank you so much great service, personal service potters cashiers. And my great service bye Jasmin Quintero alway proffecinalns service. clean dealers . also good cookies
Akeyla - Anthony
Akeyla made our experience one to remember! She saw our needs and made them available to us without any error. I trust her completely! She made the process simple and fun. I really felt she understood what we needed and always gave her honest opinion instead of trying to benefit off our sale.
Great customer service - Grace C.
Ara was very hard working to go back and forth to his manager to get me a great deal on my 2019 CLS 450. When I told Ara I already have a price quote from another dealer but too bad they don't have the color I want, Ara tried his best to talk to his manager to match the other dealer's price quote. The manager (I forgot his name) patiently listened to me and got me the deal I want. Also, the financial manager was so efficient and thorough at the same time, we were able to finish signing all the paper in less than 30 minutes. This car purchase experience was very fast and smooth. These gentlemen really treat you respectfully and patiently. I feel like a queen driving away. I will definitely go back to Calstar in the future if I need another new car.
Great Service - Perry
Jim Cornell has taken care of my Mercedes servicing needs for many years. Jim is dependable and does a terrific job. Always satisfied with the service.
Mercedes of Thousand Oaks is Amazing! - robert1983
This is the second GWagon we are buying from Silver Star. Doug is definitely a leader. Calm, and gets the job done. Thanks Doug for your help with my 2019 G63.
Misleading advertising squeezing out additional $20.000 - I
They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another MB dealership for less than a year and that I’d choose a new lease taking a car from the Encino MB dealership. OK I thought, never heard of such a thing but maybe ..if I see a car I like I could do it ....
They didn’t have a car I wanted so I asked around at other MB dealerships in the area and they all said,..what does Encino want to do ? I found out I would have to pay some $ 20.000 that they would ‘spread over several months to make it ‘easier’ ! They told me...’we are sorry to give you the bad news, but your car depreciated by $ 20.000 and so you have two options - either return it and pay $20.000 or keep on paying the lease..! I understand some people do eat this up and give them the money...
I was told if I wanted to I could talk to the manager Mr Sam Lee who was the source of this, he wouldn’t even contact my to give an explanation or anything..
Bad Service - Emily
I took my car in because there were a few issues with it, and they gave me a hard time due to the fact that they didn't have a loaner car at the moment. Once I got a call saying the car was fixed, I headed in to get my car but they didn't even finish fixing it and when I went back they said I have to go in for the third time because they hadn't received the other part. When I had first taken my car in, it had a full tank of gas, but once I got it back it was only halfway full. I'm very irritated because my car still isn't completely fixed and they gave me horrible service.