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Legitnesssssss - saragarcia84
Not only did this guy greet us with a smile, but with cakepops too!! ( we got lucky his wife made extras) I walked in very nervous because buying a car is a pretty big deal; and Steve just made me and my husband feel comfortable, he was completely honest and never rushed us into buying a car. He was very patient with all my questions and answered them with detail. He gave us time to walk around without rushing us. We made the best decision with his help and are now happy owners of a brand new 2019 Rav4!! Did I mention this is the 9th car my family has purchased from him? I don't think we will ever go back to any other dealership if its not at Toyota with Steve :D Thanks Steve!! We LOVE our new car!!
Top Reviewed Specialists At This Dealership
#1 Internet Sales Consultant
Retail / Internet Sales Consultant
Great Work - lettuce
I brought my car in to check out a steering wheel concern. Sarkis had the service workers look into the problem and worked on it. Sarkis was very polite and helpful to me.
Internet Sales Consultant
Highly recommended by a long time and loyal customer!!! - KruzeKtrlOne
As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I felt a little anxious knowing not only that it was already 6:40, but also realizing that I had to be at work by 7:30. After waiting for about 2 minutes, one of the Toyota employees spotted me and gestured me to go to the adjacent line beside the cars that were in line waiting. I told the Toyota employee that I was there for my 6:45 appointment and that my service adviser was Briseño. He then informed me that he would go let Briseño know that I had arrived to get my car serviced. During that time, I was also greeted by Ms. Luz Reyes and literally felt a sense that everything was going to be alright and almost instantaneously refocused my attention from worrying about whether I would be getting to work late to looking forward to having another pleasant experience with the great people at Toyota Central. After a few minutes, Briseño greeted me and immediately took my information, then proceeded to schedule me to have Lyft drive me to work. Amazingly, I got to work on time and throughout the day Briseño kept be informed about the status of my car as it was being serviced until it was finally fixed. He then made arrangements to have Lyft pick me up from work so I could get the ride back to Toyota DT. While riding back to work, I thought about how happy and satisfied I was to receive the attention, experience the friendliness, professionalism, and see the efficiency demonstrated by Briseño and from all the members of the Toyota team that I interacted with, such as Delia (the cashier) and Jessica (whom I saw under the umbrella when I gave the paperwork to pick up my car). Whenever there is a need to get my car serviced at Toyota Central, I always look forward to seeing the great people there and for making me feel like part of their family. If I could, I would vote for the Toyota DT team as the best in Southern California!!!
Internet Sales Manager
Great Experience - davidhaynik
Dalida and Maher were very helpful and I can't thank them enough. I'm moving to Hollywood from New York, and they were so accommodating to my unique logistical challenges. They were very friendly. Dalida was very kind and willing to spend as much time as needed with me to ensure that I was making the right choice. She was willing to make extra efforts to ensure that I am satisfied with my purchase and experience.
Thank you both!
Quick and easy - Hoffman49
30000 mile service went off without a hitch or additional expense. Great job and professional interaction via Mark Platz, Service Rep. Nothing else required until 35,000!
Great Service - agnes,eva123
Our adviser, Joanna Tsymbaliuk, made sure we received the best and quickest service! She made sure we were given the recall service that we did not even find out about until after we visited.
Excellent Service!!! - KarinaR
The whole experience was simplified and transparent. No hidden fees and stress free. Eli is kind and genuinely looking out for the costumers best interest. Never felt like he was trying to upsale me a vehicle I didnt want or would later have trouble paying for. We went in looking for an affordable commuter car for my husband, and left the dealership with just that! He listens to what you want and does his best to make it happen at an amazing price. I'll definently be returning for my later purchases and sending my family and friends his way. Thanks again Eli Castillo.
Customer First Dealership - LoveRav4
I took my car in for 20K maintenance.
I received prompt attention with good service.
I spent my time looking at the new vehicles in the lot while I waited.
Coffee machine worked fast and good and waiting was easy with myCoconut donut.
Thank you Marina del Ray Toyota..
I will be back.
Excellant - Soleyman Davtian
Paul Flores at service center and a technician solved my problem with in an hour, Hamer Toyota could not do it in 4 1/2 hours.
It was efficient and friendly - Fr Norm
Bob Smith Toyota has employees who are friendly and efficient. They gave a report of what they did and what are some future needs. I am glad to recommend them.
Simple car leasing experience - 123me
I test drove one car and that's the car I got . The sales man was kind and sweet. He answered all of my questions. Be prepared to stay 5 to 6 hours in cold air conditioning. Go in knowing the maximum amount you will pay per month.
Great experience at Frontier Toyota Service Dept. today 3/30 - Gloria
Lily Gamboa was a great help, and very friendly. Lily answered my questions, was knowledgable and able to make recommendations. She was quick and efficient and very polite.
Unprofessional Rude and Discriminating - AJ77
Sales staff is very nice especially Daniel Garcia. The finance person/sales manager is unprofessional, rude and discriminating. I believe his name was Paul Arizmendi. After making fun of us, hollering from negotiating table in a very aggressive and threatening manner he told me and my brother go do the VODOU if you want that deal.
Dealership=STEALERship - Izza
Came in yesterday afternoon with my sister.
We don't have appointment, we just want to check out the cars and deals that they have.
Right when we walked in Morry greeted us and asked us what car are we looking for.
I told him the specifically what I want and I was able to test drive it.
In the beginning everything went smooth.
When we start discussing about the price of the car Morry totally change his attitude to us.
Im planing to trade my car and I mentioned them how much my mileage in my car. Morry asked for my car keys to check the VIN# of my car and to check my mileage.
He came back to us and showed us paper with numbers. I have strict budget and I'm not going to change my mind with the price that I want.
Morry insulted me saying "you can't afford the car you want", in my head I'm like "boy you don't know who your talking too!"
He asked for my credit card and I gave him my Amex card.
He left our table and talked to his boss, then his boss came to us saying we have to be flexible, and I was.
I told them NO and I want my keys and credit card back!
They both left and Morry will get my stuff.
A manager name Jim talked to us saying that the price that I want is impossible so my sister and I told them THEN GIVE ME MY KEYS AND MY CREDIT CARD NOW! We don't want the car!
Jim and Morry left the table AGAIN they said they will give me my stuff.
Another guy came in our table saying "please give me 10secs"
And we said NO! Give me my stuff!
The 4th guy that we talked too, he finally gave us my keys and card.
HOWEVER! When we are walking outside this 4th guy was waiting for us. But we told him to give me my papers that I signed!
My sister walked inside with him to get my papers, then my sister found out that MORRY STOLE my CAR REGISTRATION!!
I was in the car and my engine is on and I'm ready to go. When my sister told me that they have my CAR REGISTRATION I got really mad so I turn off the engine and I walked towards Morry I told him "I gave you my keys to check for VIN # and mileage BUT you are not allowed to touch my stuff and steal from me!" I was standing in front of him for 10secs and he couldn't say anything!
I went back to my car and when we are about to leave Morry knocked on my window saying "I've been nice to you and this is what I'm gonna get?"
I told him "STEALING IS NOT NICE!"
What if I actually left the building and I get pulled over ? Then I'm in trouble right?!
Seriously why would you take my car registration without my permission?!
They held us hostage, they harassed us, they don't want to give me my stuff and stole my car registration!
And they didn't apologize!
It sucks I didn't get a chance to take a video.
I will NEVER come back and I DO NOT recommend this place!
They will insult you, they will give you a headache, they are very SHADEY, RUDE, and INCONSIDERATE!
Please don't give them your credit card and your driver license, bring a copy of your driver license with you.
I just wish I can put a 0 star in here.
North Hollywood Toyota
Toyota of Downtown L.A.
F & I Manager
Sales Desk Manager