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Great Buying experience at Community Chevrolet - Rongalb
I purchased a 2014 Cadillac SRX at Community Chevrolet in Burbank. They showed me right to the vehicle I was interested in and took me for a test drive. Lawrence Rettig helped my wife and I out with the purchase. He was knowledgeable and courteous throughout the process. I would recommend this dealership to my friends and family without hesitation. Thank You!
Quick and Easy Service! - Gchap
Making the appointment was simple. The 5,000 mile service was quick and easy. My service advisor was professional and knowledgeable. Everything went better than expected. Thank you!
Shock replacement - warp7
Had a leaking shock. It was easy to scheduled appointment for time and day I wanted. Dropped car off. Shock was replaced under warranty and ready for pick up in a couple hours. Great service!
Dont go - Tahoe guy
Wooow..... this was our first choice for a used black Chevy Tahoe, due to the fact it's a large dealer and seen Keyes all over Van Nuys Blvd.
I'll go straight to the point .
Avoid Fital F. (Shaved head / guy who shows terms) Finance Manager of some sort.
Offered us terms came back the next day to accept orginally present term and did not want to sell vehicle although we were approved the prior day. Beats around the bush HUGE waste of time , we even went with our children and wasn't considerate.
Ben - Sales man is rude as well. Didn't even say goodbye to us after we left and rejected initial offer to give us time to think and shop.Maybe this was the case he didnt say goodbye us.
Kelsey - role unknown but was just as shady as all mentioned above following up with us due my complaint. Never called us back.
Dont waste your time here. Every I know or talk to about car purchases will hear about my story here. So surprised this was my experience at a large dealership.
Only guy who helped was a guy name Khaled with straight to the point and tried to help to the max. Thank you Khaled sorry you work with such poorly trained personnel
horrible customer service after the sale - drgerwe
Don't buy from this business. I got an ok deal on a car from them, but getting service from them absolutely stinks. They had me come back to install the security device (SWA), said it would take 1.5 hours. It took 3. Much worse though they didn't transfer ownership with the SWA. I have called them 5 times to try to get this fixed, was on hold 20-30 minutes each time, then told someone would call me back and they never did. Obviously all there staff are out selling cars, and no one is taking care the customers after the sale.
Help to purchase new car - Anna12
The best team specially Nick he is the best.I highly recommend him he did everything that he could to help us love my car and the payment
Bad experience serviced the wrong part. - Art@
Told them to service the back hatch instead the mechanic fixed the tailgate and charged me double the part. Asked the service rep Felipe to make it good let’s see what he does?
Thank you Jonathan & Stephanie!!! - JMaximusG
Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication.
Thanks a million!
Very bad service - ahmedsayed
When I leased the car they were very helpful. Now I have a problem and they owe me some money and since October they are giving me run around and not send me my check.
Parts department experience - Tahoe lover
i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends
I saw a used 370z in their parking lot. I was standing... - travy
I saw a used 370z in their parking lot. I was standing outside until a sales man I think named Alex finally came up to me. After taking it for a test drive and teaching the sales guy how the car worked he asked to come in for a drink of water. I had 10 grand in my pocket to put down on this car. I asked them how much is the car. They told me 33000, I told them I would give them 30 out the door. Instead they wanted to work the "four Square" deal out Never ever trust this form of negotiation. I let him work up the numbers but they seemed a bit off. I pulled out my smart phone, (there is a car loan app) and used it. I pulled up my numbers and pointed where he was wrong. The sales person said those things are never right.. Its a calculator not hocus pocus. I gave up after that because I know I was getting the shaft. I really liked the car and was willing to leave with it.
After I left I looked on Autotrader.com and they had it priced at 30!!!!!! Two weeks later it was priced at 28. They could have made more money with me. Honesty is the best policy. I would not recommend this place at all.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.
Great Dealership - Art
Came in looking to get two new vehicles to lease, Mike and Guillaume made sure I got the best deal possible and exceeded my expectations. Thank you for the great experience and I look forward to my future visits.