traded in my car - Ocnchild
I was not satisfied with the service department's handling of my defective radio, but, otherwise I was pleased with Sergio's attendance and handling of my car transfer. Thank you Sergio!
Top Reviewed Specialists At This Dealership
Overall experience good. - Desertrose93544
Sales person Orlando was friendly and made sure my car was delivered to my house as promised more than 60 miles away from dealership. He had the car ready for me to test drive as per my appointment time. Quickly buying process.
Thank you for my 2018 Dodge Demon Challenger B-5 Blue. - Demon Shadows
Big thank you goes out to James Booth ( Sales Manager) and Eddy Ontiveros, (Finance Manager), for all your help and understanding on the Demon deal.
SEND TO CERRITOS DODGE NO SIMI VALLEY - Mschul5
I brought care in for malfunction light coming on Friday at 3pm May 25th. I have an extended warranty which you have to call on before you do the work. Heri Vera said I would need to leave the car as no one works after 5pm . Saturday I get a call from Heri and he says it is the Oil pressure switch and Thermostat. cost $1283. plus the diagnostic test of $89.00. He said the extended warranty place was closed during weekend. I ask why he did not do diagnostic Friday since I was here at 3pm and he could have called them. He said it is like going to McDonalds. your in line and you think you should be first. After that all he kept saying to me what ever you say ma'am. At that point he stopped listening. So my car was there until Tuesday , May 29th. I called my son who is military getting ready to deploy. Said I need help! I told him how they were treating me because I was a woman. He called and spoke to Bryan Grosman, asked why is the cost so high. Bryan said they needed to send out for the parts. But if your sister company has them it could be less. Something they did not tell me. My son told me since I had a extended warranty to let you guys fix it and see what we are charged. Bryan was nice but in the end was more worried about his survey as he told me that survey is how he gets paid. The car was fixed and warranty covered it all but at the cost of $770.84. When I asked why was my cost doubled Bryan said contract rate. I know contract rates and they should not be double . I feel your company was trying to gouge me for more money because I am a woman. My son even thought so and for him to have to worry prior to deployment is even worse. Be warned all woman they take advantage of us. FYI: called in numerous times and got disconnected a lot
Dishonest , liers,unprofessional - Randy155
Save your time , if you see a advertisement and make a deal and appointment don’t be surprised that when you arrive that it’s not at all what they avertised ,for me they advertised mileage wrong by 40,000 mi and not the same truck. And when asked they didn’t care but tried to sell me something for more money.
Deplorable - Alx2drm
This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. After being coached to exaggerate income on a credit application the finance manager Wes Remington tried to get additional down payment and raise the monthly payment on a lease contract stating that without proof of income the contract constituted fraud. The dealership sent a form titled "Notice of Contract Cancellation". The form further stated "Upon your return of the Vehicle to us, we will give back to you all consideration you have paid to us for the Vehicle".Once the vehicle was returned Wes Remington stated that there would be a $1000.00 restocking fee. He threatened that the contract was in "Breach" Legal Ramifications were to ensue. When speaking to the man who identified himself as the General Manager, John McCann he stated that "He was not going to make this easy" The dealership BLOCKED the vehicle in and demanded the keys. Stating they were going to file a "stolen vehicle report" and still would not follow thru with the process lined out in the "Notice of Contract Cancellation"that THEY SENT OUT! Leaving the dealership and calling the Owner the next day the call was returned by John McCann Stating that the owner Chris Shaver did not want to speak to anyone about this deal. After a second call to try to speak to the owner he picked up the phone. He seemed concerned, as he should have been, and said to come in and he would refund the down payment. Upon arrival Chris apologized and said that this is not how business should be done.
I would stay away from this dealer at all cost.
Russell Westbrook Chrysler Dodge Jeep Ram