Easy and Great Vibes - Mario Medina
I will definitely recommend this dealer. You can build a relationship with the people there the way you feel in there is well positive being with no hassles or anything negative really.
Terrible - Badjeepdealer
We submitted a cancellation of the junk maintenance plan we were sold.
Almost one year later, and we've gotten a fraction of what is owed. My calls go unreturned, they general managers have changed 3 times since August, and they are not assisting us in getting this taken care of.
(We cannot do it ourselves, we need the dealer to so...)
I would never recommend anyone buy here. There are many other Jeep options in the area. The service is awful.
Service department - Marie
This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that was diagnosed as an evap leak. I dropped my car off at 8am, did not receive any calls or updates throughout the entire day and finally called at 4pm. I received a call back at 4:40pm stating they could not locate the leak and had not started working on the recall. Almost 9 hours went by before I was given any updates. Kevin (service rep) said they would need to keep the vehicle another day to hopefully complete the work. I said I would need to reschedule as I needed my car for work the next day and would have to make an apt on a Saturday. Kevin said when I arrived to pick up my vehicle, he would look at the tech's upcoming schedules so we could schedule the next apt on a Saturday. When I arrived, I was told Kevin was gone for the day and would have to call back to make an apt. The service dept had 9 hours to locate an evap leak and check for a seatbelt recall, neither of these were completed. The lack of communication, poor customer service and no consideration of their consumers time are reasons I will never be taking my vehicle to the Simi Valley location again. The next day, I contacted West Valley Chrysler Jeep and spoke to a friendly service rep who confirmed they had the recall parts needed and guaranteed they had a tech to prioritize servicing my vehicle the day of my apt.
They sold me a defective truck!!!! - elmer
I bought a brand new defective truck from Rydell RAM. It had numerous defects. The dealership was made aware from the beginning. They continually ignored me and did nothing to help me.
Once you buy from them and submit the corporate survey, they do not care about you or your vehicle.
I contacted corporate in Michigan and I filed a grievance.
Rydell RAM and its staff are terrible. Their management is just as bad as their sales staff when it comes to post customer service.
Work on liftgate - Kristinew1234
Had an appointment in the morning and waited over an hour before anyone even came and took my keys and spoke to me. Terrible service.
Everything to fear - Bob
This service center is everything that is wrong with the car industry. Corp double speak n nonsense to cover charging 4 times market value for repairs. Horrible. Don't use this place
Russell Westbrook Chrysler Dodge Jeep Ram