It was a pleasure - Vpgarcia744
Great attention by my salesperson, Sergio Cortes. He actually listens to you and tries to make you happy. He took the time to explain to me my car's features and the perks that come from getting a new Jeep! Nice guy(no weird vibe), and I would refer my friends and family to him.
Highly recommend Bill Marshall at this dealership - Angela
Car buying is always a stressful event for me, but Bill Marshall made it much easier. He was great! Very kind and patient . He also kept me informed of any price changes while I was trying to make my decision. He helped me find exactly what I was looking for. I would definitely buy from him again! Jason in the finance department was also great. He was very informative about the process and answered all my questions ( and I had many)! They make a great team!
Service department - Marie
This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that was diagnosed as an evap leak. I dropped my car off at 8am, did not receive any calls or updates throughout the entire day and finally called at 4pm. I received a call back at 4:40pm stating they could not locate the leak and had not started working on the recall. Almost 9 hours went by before I was given any updates. Kevin (service rep) said they would need to keep the vehicle another day to hopefully complete the work. I said I would need to reschedule as I needed my car for work the next day and would have to make an apt on a Saturday. Kevin said when I arrived to pick up my vehicle, he would look at the tech's upcoming schedules so we could schedule the next apt on a Saturday. When I arrived, I was told Kevin was gone for the day and would have to call back to make an apt. The service dept had 9 hours to locate an evap leak and check for a seatbelt recall, neither of these were completed. The lack of communication, poor customer service and no consideration of their consumers time are reasons I will never be taking my vehicle to the Simi Valley location again. The next day, I contacted West Valley Chrysler Jeep and spoke to a friendly service rep who confirmed they had the recall parts needed and guaranteed they had a tech to prioritize servicing my vehicle the day of my apt.
They sold me a defective truck!!!! - elmer
I bought a brand new defective truck from Rydell RAM. It had numerous defects. The dealership was made aware from the beginning. They continually ignored me and did nothing to help me.
Once you buy from them and submit the corporate survey, they do not care about you or your vehicle.
I contacted corporate in Michigan and I filed a grievance.
Rydell RAM and its staff are terrible. Their management is just as bad as their sales staff when it comes to post customer service.
Don't Bother - Jeep551
Experience so bad, I'm writing my first review on Yelp. The rest of the reviews lay it out pretty well; no integrity, slimy practices. We were all set to come up and by a Jeep. They were supposed to send a form for the deposit. We waited, sent emails, no response. I get a call hours later that they had actually sold the jeep and were just making sure the financing went through. If they were straight forward, we could have at least kept the search going. Instead of having another option for us, they give me a lead on a Jeep in Irvine. Don't bother with this place especially their sales manager James Garwick and salesperson Chris Lakatos.
Everything to fear - Bob
This service center is everything that is wrong with the car industry. Corp double speak n nonsense to cover charging 4 times market value for repairs. Horrible. Don't use this place