Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Professional service - Tim
I took my Sprinter-based Winnebago camper in for service and received excellent customer service. Derek, the Sprinter specialist is very knowledgable on the vehicle. It is however not cheap.
Akeyla - Anthony
Akeyla made our experience one to remember! She saw our needs and made them available to us without any error. I trust her completely! She made the process simple and fun. I really felt she understood what we needed and always gave her honest opinion instead of trying to benefit off our sale.
Great Service - Perry
Jim Cornell has taken care of my Mercedes servicing needs for many years. Jim is dependable and does a terrific job. Always satisfied with the service.
Mercedes of Thousand Oaks is Amazing! - robert1983
This is the second GWagon we are buying from Silver Star. Doug is definitely a leader. Calm, and gets the job done. Thanks Doug for your help with my 2019 G63.
Misleading advertising squeezing out additional $20.000 - I
They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another MB dealership for less than a year and that I’d choose a new lease taking a car from the Encino MB dealership. OK I thought, never heard of such a thing but maybe ..if I see a car I like I could do it ....
They didn’t have a car I wanted so I asked around at other MB dealerships in the area and they all said,..what does Encino want to do ? I found out I would have to pay some $ 20.000 that they would ‘spread over several months to make it ‘easier’ ! They told me...’we are sorry to give you the bad news, but your car depreciated by $ 20.000 and so you have two options - either return it and pay $20.000 or keep on paying the lease..! I understand some people do eat this up and give them the money...
I was told if I wanted to I could talk to the manager Mr Sam Lee who was the source of this, he wouldn’t even contact my to give an explanation or anything..
Service made up phony repairs that I did not need. Service d - Scott350slk
Their service department made up phony repairs 2 times and I can document it. The last time I brought the car to another dealer to learn there was nothing wrong with the car that I purchased from them.
Bad Service - Emily
I took my car in because there were a few issues with it, and they gave me a hard time due to the fact that they didn't have a loaner car at the moment. Once I got a call saying the car was fixed, I headed in to get my car but they didn't even finish fixing it and when I went back they said I have to go in for the third time because they hadn't received the other part. When I had first taken my car in, it had a full tank of gas, but once I got it back it was only halfway full. I'm very irritated because my car still isn't completely fixed and they gave me horrible service.