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Recommend for honest, friendly, no-pressure customer service - City of Angels
This was the easiest, low-stress new car purchase I've ever had! I worked with Karine Arzumanyan, Artur Martirosyan, and Alton Ho in Sales. They were so pleasant, very accommodating, with no pressure.
If you want to deal with honest and friendly people without pressure, I highly recommend going to them.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Amazing Experience! - BYOUNG1979
The team at Acura of Alhambra were amazing. They made our new RDX car buying process very easy and enjoyable. Everyone was very helpful, starting from the sales specialists (Ashley & Andres), to finance (Eric) and of course the GSM (Jacqueline). It was so good that I referred my brother the next day to get into a new ILX! Great deals and great people! Thank you Acura of Alhambra!
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Dishonest people - Destiny 123
We had a very bad experience dealing with the agent and Manager in this location. They made us believe that we were approved for a car loan. They made us sign documents and released the car to us. But to our surprise they called after 2 days and told us to find a co-signer because our credit scores of d735 was not approved after giving them 4 thousand dollars down payment. Its a scam. They told us to come back and sign another document making it different from previously agreed. We found them dishonest and decided to return the car to them after we used it for a week. Now they’re trying to sell the car as brand new with a higher tag although it has 175 miles on it.They want people to believe that’it’s brand new. It was not. They screwed us up. Giving us a lot of emotional stress and anxiety. This is not a good place to buy a car, you might end up getting the same agony we went through. They are very dishonest and not trustworthy.
Worst customer service - HitomiO
I went to dealer to check out car we were interested. I told them I have to work so I just wanted to test drive and think about it. Agent suggest to get quotes and we liked the deal. They told me 30 min everything is done. we were doing paper works and they told me my credit score wont apply to the deal we made ( I already told them my score before everything starts...) I was quite upset because I waisted my time and I had to go to work. I told them I am not interested in so Agent changed his attitude completely and told me "Dont be rude" with threatening face.
I was so scared that he would phisically do something... I run into managers office and they told me don't worry we will take care of it. They quickly try to close sale but their system rundown so I couldn't pay or do anything. At that point,Its been 2 and half hours past. I was late for work and my husband was late for meeting. They told me to come back next day. NO WAY!!
In the way, I was glad that payment didn't go through because I shouldn't give them my hard working money for that horrible service I experienced.
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.