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Best experience ever! - SB
Super friendly & helpful from the start! Bilingual staff made it so much easier through the whole the process. Truly recommend! Honestly didnt think we'd drive out with a new car but we did!!!👌🏼
Top Reviewed Specialists At This Dealership
4 Years Honda Platinum Internet Sales Manager
Internet Sales Manager
Sales & Leasing Consultant
Routine service (oil change and tire rotation) - Born2sell
George is very good at what he does! He promised me service would take about one hour. My car was ready in about 45 mins washed and ready. George is very friendly, courteous, and excellent customer service which will keep me coming back for service on my vehicle. Weir Canyon Honda should feel honored to have George representing their dealership.
Internet Sales Manager
Came in to purchase a Honda Accord, and left happy! - Gina
Thank you to Jeff for making the buying a car process a smooth & relatively painless one! Jeff takes his time to ensure you are able to select the vehicle which best fits your needs—and he doesn’t make you feel rushed. In fact, he moved two vehicles in order to pull forward an Accord I selected— only to discover that I preferred another vehicle instead. He was so kind about it and incredibly patient; not to mention enthusiastic, too! I highly recommend Jeff, he really goes the extra mile!
Gold Master Internet / Fleet Sales Manager
Business Retention Manager
Platinum Internet/Fleet Sales Manager
Superb Service All Around! - HappyClarity
Armando my salesperson was very personable and efficient. I do really dread going to the dealership because in my experience, it's always been a 3-4 hour ordeal! This time around, I was in and out of the dealership so fast...altogether 1.5 hours!! Now, my experience may be unique to the fact that I was leasing a car whose terms did not allow for any negotiations or upselling opportunities. Nevertheless, it was really awesome to be in and out so fast.
Armando had a fellow coworker, Guy who knew a bit more about electric cars and he willingly and kindly give me the full overview on the car.
I also had to interact with service because my car actually wasn't thoroughly cleaned when I got it. The film that protects the car didn't get thoroughly removed. Anyway, bringing it back and getting it detailed was no issue. Anthony was the service person who assisted me and 5-stars for him as well. He was super professional and efficient as well!
I highly recommend this dealership to anyone!
Awesome - BHERNANDEZ2526
The service was amazing. And Louis was a big help. I always look forward to getting my car serviced there the staff is super friendly
Great service and patience to my needs! - Kurtmac
Chay Taing did an excellent job in preparing my new CRV, as well as giving instruction pertaining to the vehicle operationally! A huge shout-out to the manager,Art, who really helped big-time in making this
Fast, Efficient and Responsive - 4th Honda Accord Owner
Was promptly greeted when pulling-up for my service appointment. Had a bit of an unusual service need, which was cheerfully accommodated with very fair pricing. I waited for my car, which was ready well before the estimated time. Everyone was very friendly and positive. True 5-star experience.
Great experience at Honda of pasadena - Felix517
Ray Wang is an awesome and very professional. He made my purchase stress free. Ray made sure that the whole process was as easy as possible.
OIl change service - HK1210
Recently went in for an oil change with a coupon and went in at by 6:50am and was seen at 7:00am. Service advisor Shawn Landquist was very thorough, professional and helpful with questions that I asked. Found out brake pads were due for replacements so currently checking out all dealer service specials to find the best price. All in all, always great in their service dept and very quick and easy. Picked up my car promptly at 8:15am, as promised!
Our salesman was great but the floor manager was the worst! - bhumikapatel21
I bought a car from Metro Honda today. I would definitely come back to this dealership on days Albert (the floor manager) is NOT working. Sunday our awesome salesman did a fabulous job of going over everything and giving us a great detailed overview of the car but Albert screwed up the experience. He wanted to talk about he had gone to the casino the night before and had only slept an hour rather than do his job. Albert never came back to give me my final amount. On two occasions I had to go find him to continue the process. Again, I will go back but NEVER when Albert is around.
Best customer service - Chuy1503
Chase was a great help and help me get the car my girl wanted. Was able to get honda hatchback my girl really wantedHighly reccomend buena park honda.
Muy profesionales y tratan de ayudarte! - Guillermo89
Buen lugar para ser primer comprador te tratan de ayudar para q no pagues mas del presupuesto q tienes recomiendo q vayan ahi todo el personal muy amable
Oil/filter change and tire rotation 10/6/18 - Huevosgigantes1
After suffering two ordeals at two different Honda dealers, I decided to give El Monte Honda a try.
I arrived at the dealership’s service center a few minutes before it’s 7:00 a.m. opening time.
There were a several customers ahead of me, but once the spacious arrival area was opened up- the customers were promptly greeted and we were questioned about our reasons for being there.
A few minutes later I was greeted by Service Advisor, Ken Okimoto.
I was processed in, and I was given an written estimate for the oil/ filter change, and the tire rotation. I was told that I would be contacted should the mechanic find any additional issue that I might need to be made aware of.
I was also given an estimate for how long it was going to take.
I received a text message advising me that my car was ready. I walked over to Ken O’s office, where I was able to pay, as well as, pick up my car and drive home.
I was surprised that no mention was made about the cabin filter, and the engine air filter-
since the previous dealership recommended that both be changed during both my 30,000 and 40,000 mile service. (were both bad both times?)
I trust that this time, they were both inspected, and that they were found to be acceptable.
This resulted in a savings to me of about $100.00.
I plan to continue having my car serviced at El Monte Honda- I will ask for Ken Okimoto.
FANTASTIC - Hamiltonb
Not only did Roshana listen to me she understood what I wanted. She worked with my budget. She was overall just amazing and I appreciate her for everything she did
Thank you for my first new car Jun - LarRich
I came in to Honda Cars of Corona not knowing if I could get into a new vehicle but with Jun’s help I was able to get my first car! He is extremely nice and helpful. I walked in just to look at cars but with Jun’s help I walked out with my very first car, I felt no pressure and that was my favorite part. Thank you so much Jun.
Why Bother Making An Appointment - UnhappyCustomer1213
Hardin Honda, your service is deplorable. I live within a few miles of your location, have two Hondas and will NEVER go back to your dealership again. EVER! This was one of the worst customer experiences I've had. Period.
Why bother making an appointment! I used your app to schedule my 9am appt. Your app said nothing about needing my car until 7 pm. Moreover, my appt confirmation informed me that "transportation is not required" for this appt. I'm assuming that's because it's a quick software update for my recall. I arrive on time but I'm stuck in line for more than 10 minutes before ANY service person takes my info.
When I go inside, I'm told you need my car until 7pm. Nope! Then I'm told that what I agreed to when I scheduled the appointment. NOT TRUE. The Honda app said NOTHING about that. I planned on waiting for my car (even up to 90 mins or so if I had to.) Instead, my service manager says he can get it done by 1pm.
I have no choice. So I went with that (unhappily, of course.) When I get to the cashier, I'm told it'll be at least an hour before a shuttle can take me home. No sympathy, just "four people ahead of me all going in different directions," the cashier told me. So I waited.
The ONLY pleasant surprise was they ordered me a Lyft which arrived in about 5 mins.
I get a a text from my service manager stating " . . . If you have any questions reply to this message." Cool - two-way texting! I get another text "... Just checking in to see if you have any questions or concerns . . ." I reply back to please just pick me up BEFORE my car is finished. Nothing. No response. I get another text "Great news! Your car's done!" I call my service manager and asked if he got my text. He says no. WHAT GOOD IS A TWO-WAY TEXTING FEATURE IF YOU DON'T USE IT?!
Now I'm being told it's going to be at least an hour before I can be picked up. Now I wait. I'm expecting something else to worsen my customer experience (how that's possible, I don't know but I'm sure Hardin Honda will find a way.) I'll update this review further when I finally get my car. Until then I DO NOT RECOMMEND THIS DEALERSHIP FOR ANY VEHICLE MAINTENANCE. Find another one even if it means traveling farther, you'll be glad you did.
The parts department is incompeten and unprofessional . - Fast Credit
I fist called 2 days ago to confirm if they had a part in stock they confirmed it was available and ready for pick up. I drove over 1 hr in LA traffic. Once I was showed I spoke to a young man and he confirmed the part was not available I explained that I had called earlier and they told me it was in stock he then asked me who I spoke to and I did not have a name. After venting my frustration of me driving 1 hr to get to dealer he answer was "what are you getting at". At that time another young man by the name of Jair jumped in and tried to defuse the situation , he was apologetic and ordered the part for me; as I made my way to the cashier I noticed it was the incorrect part that he was ordering .. I came back to the counter and told him the wrong part was ordered. 2 days later I receive the part and it is the incorrect one, I call back Jair answered the phone, I asked to speak to a manager then he placed me on hold for 3 min came back and said the manager was in a meeting but he will send me the correct part. I asked for the managers info his name is Manny 213234-2151, I immediately call back and I guess Manny answered the phone , As I attempt to explain my situation hes answer was WHAT''S UP ? I paused and paraphrased he said "YA WHAT's UP what do you need". I told him that was not a professional way to speak to a customer he said I am the manager what do you need. I disconnected the line and decided to take time to write this. I will never buy anything from that dealer.
Wonderful Experience - Joshua Frank Ruiz
Was my first time buying a new car, Pete Rodriguez gave me a great deal and did above and beyond to make everything happen with professionalism.
Great Buying Experience, Genuinely Friendly and Helpful - Gsum
Al took us through the whole buying process with a great mix of absolute friendliness and professionalism. He was very attentive, professional, and was straight to the point without giving us any bit of pressure. Al was very patient, informative, and tries his best to make sure your needs are fulfilled first and foremost. Viet took us through with signing and was also helpful, quick, and also didn't pressure us into buying anything. Both had genuinely given us a great experience and good conversation. Will be back again for my future car purchase.
A Lesson in Always Having a Third-Party Used Car Inspection - MichaelV
An amazingly bad used car experience with Norm Reeves Huntington Beach Honda, and a special shout-out to Ed Ringler for making it even worse.
Oil Change/Express Inspection - Kittygrl7
Not a dealership I would go again to get my oil change or any service. Had my car dropped off at lunch and not one honda helper let me know what needed to be done. Was standing there at least 15 min until someone spome to me and a helper direct me to another person while he sat there looking at me. Ok now when i picked up my car service was even worse. No direction, no Hi how can i help you, are you here for a pick up or drop off. Then 2 other customer were told to drop off car to have service done but needed to wait 3 hours for service to be done after they made an appointment. Really NO customer service great at all. The girl who got my car had a bad attitude and left it there running and said nothing to me and walked away. Uuugghh, made me angry. Honda helping service is not what they say.
Great service even if you don't buy anything - David Honda's
Although we did not buy a car, the experience and attention to what our needs were deserve an excellent review. Jorge Esquivel were superior to what we expected.
I must say, that if should you need to make an internet appointment, make sure that it's with Jorge Esquivel. He will work to the best with you in order to make a happy car buying experience.
They damaged my new car! - KMP
Not only did it take multiple days longer than promised to install the accessories I bought with my brand new car, they ended up damaging the front and back bumpers of my car and now I have to deal with body shop repairs and repainting a car with less than 500 miles on it. How sad is that? They offered to send it to their preferred body shop, but if their quality is anything like Diamond Honda's, then that scares me even more. Instead I will have to go through my insurance company to get it fixed at a body shop that I'm comfortable with. They also took the time to slap on a little mis-matched dark paint that didn't even match my car color to cover up the damage! Really unbelievable and a really disappointing way to start off with my new car.
Bait and Switch Swindle to get an extra $900 out of me - bcorig
Automobile dealerships are renown for unscrupulous behavior and it was disquieting to find that, through all the smiles and thank-you’s, we were ultimately deceived. However, I must take this opportunity to express my utmost admiration for just how well Ocean’s deception was executed. From the moment I received the call from Alejandra the "Internet technician", to the fumbling by Danny the salesman arranging the test drive of a car they said was on the lot but obviously wasn't and Luis’ seemingly innocent numerous re do’s of the documents in the Finance office during which therms were changed, to Clinton the "Manager" assurances that the $850 cost of the Security Package was removed from the sale price (this was hidden by Luis), it was a breathtakingly efficient way of extracting more money from this (now one-time) customer.
Perhaps it’s one of the “oldest tricks in the book” but I’ve never been taken like Ocean took me. So, Bravo! I’ve shared my story Truecar.com and Honda Corporate none of who expressed any interest in what I had to say about the dishonest practices at Ocean.
STAY AWAY. If they say they have your car on the lot, they probably don't. Be very careful in the Finance office.
This was by far the easiest and absolute best car buying... - theschnooks
This was by far the easiest and absolute best car buying experience I've ever had. I usually dread visiting car lots and being chased around by dealers, or even worse being ignored because I'm not dressed sharp enough! (I'm talking about you cerritos nissan!) Well this was much different, we got to browse the cars on our own and when we were ready, we were warmly greeted by Frank, our salesman. He pointed out all the great features on the Civic we were considering and then we took it on a test drive. He never tried to talk us into a more expensive model, or adding a bunch of extras, he just let us get the model we wanted and gave us a great price we couldn't refuse. When it came to the paper work, it was smooth sailing and their financing even beat our credit unions interest rate. We were then sent to Art who patiently explained our contracts and additional warranty coverage, and got to watch us sign all of our official documents. He never made us feel like big idiots if we didn't consider additional coverage. (I'm talking to you again cerritos nissan!) We were also congratulated many times by various sales people, including Richard the sales manager. This is a dealership who knows the Honda name sales itself and won't try to pressure you in any way. Therefore I highly recommend Community Honda of Whittier! You rock!!!
New Century Honda
Norm Reeves Honda Superstore Cerritos
DCH Gardena Honda