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Bad experience - Bad experience
We bought a new 2018 Volvo XC90 last month and from the we picked it up, we addressed the problems with the idiot salesman Grant Broadwell about the scratches on the front left fender and the rattling inside the rear cargo compartment. We paid extra for the interior enhancements package and the return the car to us in a deplorable manner. We had to return the car several times to correct the problem. Now the car with less than 1500 miles on it has a torn weather stripping on the left drivers side door. Don’t believe the sign in front of the dealership (Hassle Free, up front pricing) Go somewhere else to buy a Volvo. What a deplorable dealership.
Handling of purchase from day 1 has been highly questionable - Garrick W
Looking back, the handling of this purchase from day 1 has been highly questionable.
Starting with the total misrepresentation of rates and repayments figures, which were grossly under quoted to progress the sale. The only concern from their side was to get the sale done and they would say anything to achieve that. After leaving the dealership we were called back in saying we had an agreement and that they could make the offer we wanted work. On arrival back at the dealership, commencing the signing of the paperwork, it became apparent that the deal didn’t exist and the rate they quoted wasn’t realistic. We experienced so many awkward situations where we received contradicting information from the sales person and the sales manager, all together in one office. The final decision lies with us on purchase and that I take responsibility for, as we really wanted the car. Notwithstanding, that does not excuse the level of incompetence and the run-around we had to go through to achieve it. If that had been the end of it, I could have stomached the transaction and the blatant sleaziness of it all…
In the two and a half months that we have had he car, we have had to return the car twice to get faults looked at and it has been in the service shop for over a week. (BTW I have nothing against the level of service received from the service team – they have actually provided a stellar service).
The bottom line is that basic checks weren’t done to ensure the vehicle was in sale-able condition prior to releasing the car. Some examples include: two of three keys given to us didn’t function; the driver side door panels were loose with the speakers vibrating on very low-level volume (this had to go back twice to be looked at but is now repaired). Various electrical and system elements as well at the navigation were malfunctioning. More frustratingly, the gas tank would continually shut off. Where we stand now is the vehicle needs to go in again as more things continue to come up - remote start doesn’t work through Volvo On Call, collision warning lights have a VERY delayed reaction; not much good in preventing an accident and making Volvo the safest car on the road, personalized settings not registering and the ‘no-seatbelt’ warning lights activating only intermittently. All non-life-threatening, but these are the things you are paying for in a VOLVO XC90 T8 Inscription. With rain over the past week, it has also come to light that the windscreen wiper blades are worn. Something that I’m happy to sort myself but summing it all up, that none of his was looked at before they sold us the car is just plain sloppy.
The icing on the cake, after having the car merely 2.5 months and barely driven 2,000 miles, the 40K factory maintenance light comes on. Its time for service and Volvo Carlsbad wants to charge us $750 for the convenience. Never have I heard of buying a certified car direct from a dealership and immediately after walking off the floor, being hit with a $750 check up. Why would I want to pay for things that surely must have just been looked at and fine-tuned just before they sold it to us? If they had any interest in the customer journey, after-sales service and satisfaction, repeat business or the supposedly good name of VOLVO, this would have been dealt with. At the very least most of the service components would have already been covered and they could do a small complimentary tune up. After all they have had the car twice and need to have it again to fix further problems. What could possibly cost $750 on a certified car that has literally just driven out the lot?
I have tried to take this up with the owner and general manager of Carlsbad VOLVO over the past week and although he has promised to call me straight back, he just never did personally. A colleague finally returned my call and offered to take $100 off the service. This is simply not good enough.
Terrible Service!! - James Taylor
In March, 2017, I paid Volvo Cars Mission Viejo (California) $52,000 for a 2017 Volvo S90 T5 four door sedan.
The car is O.K. It has a weird little habit of killing the engine when you are stopped for a few seconds, and then starting up again. Presumably, that is to extend gas mileage. You can get used to that.
The dealer, however, is a very different story!! I have purchased twenty-five new cars over my life from twenty-five different dealers from New York to Los Angeles, and Volvo Cars of Mission Viejo is the absolutely worst dealer I have EVER dealt with, anywhere, anytime!!
Let me explain. The 2017 Volvo is a very, very sophisticated piece of machinery and it requires a HUGE amount of learning to operate properly. The Owner’s manual does not begin to cover what you need to know, so you turn to the sales team for help.
In this case, that would be Dennis J. Winkler and Kyle Palmer. They are the two most indifferent, inept sales people I have ever encountered in an auto dealership. They do not answer email, they do not return telephone calls, and when you do manage to schedule a meeting, they don’t show up, or bother to tell you they are not going to show up.
If you want the whole long list of questions and problems, send me an email and I will try to answer it. In the meantime, I am trying to work through all my problems with my local garage since I am never going near Volvo Cars of Mission Viejo again!!!!
Honest people. - W
I was there for repair service. I was quoted a price that was very high ($900) for the repair (which I know should cost around $600). But I left the car for repair anyway. I was thinking, I probably won't come back again. Upon completion of the car, I was told that the quote was high and there were parts that did not need to replace/repair as originally thought. My cost bill was reduced to a very reasonable cost of $600 without me asking.
Or course, the better will be that it was quoted right the first time because it could have driven business away.
I went in to get a recalled part installed. They... - lovevolvo
I went in to get a recalled part installed. They refused. 1 1/2 years later, the fuel pump broke and the car was inundated with gasoline. They expected me to pay for the towing and were absolutely difficult to work with at every turn. I had to get Corporate Volvo involved in the process and they weren't much better to work with, to be honest. I had to threaten with a lawsuit and it wasn't until I got the name of the person to whom the legal papers were served that they took me seriously. I would caution anyone needing recall or warranty work done on their Volvo to STAY AWAY!!!! This is not the first issue I have had with their service department. They were asked to work on the handbrake while the car was under warranty. They sent me away stating that it was normal for a car to roll a few inches after the handbrake has been applied. Guess what? It isn't. Also, when I bought my XC-90, they were ready to send me on my way without the registration that goes in the corner of the window. I had to bring up to the manager why I didn't have anything showing that I had purchased the car - you know, the legal paperwork that police officers require you to have in the window. The manager acted like he was shocked that the salesman could mess up like that. And it wasn't like it was busy. We were the only ones there. Never again will I darken the doors of this dealership. The same owner owns Carlsbad Volvo and boy, could I tell you some stories I have heard about them. Stay away from both. There are other good Volvo dealerships around.