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Another great experience at paradise Chevy - Koda65
Bought my second car from Lance last week. Once again he took excellent care of me and gave me a great deal. When my lease is up less than a year from now I’ll be back to see Lance. Thanks again for taking great care of me from start to finish !
Top Reviewed Specialists At This Dealership
Fleet Director / Community Relations
Great experience thanks to Dina Reyes! - Desert lovers
Working with Dina makes the car buying experience great! Thanks to her we now have a beautiful XT5 that we love! Jessup Auto Plaza is the place to go!
Sales & Leasing Consultant
Cadillac Internet Manager
Cadillac Brand Manager
Brian Noble is the best - Beverlyhm
Brian is hard working and smart. The best person for the best deals in town! Honest and trust worthy all around. Wow wow wow - great
Jarred was fantastic - Mike
Jared was more than helpful I was missing some key things for a trade-in and they worked around it and sold me a wonderful car
Professional, polite, family oriented staff. - Bill Siegl
Have purchased one Escalade and have leased two Escalades during the past 12 years with Crestview. Staff is always polite, helpful and responsive to any of our concerns. We feel they are part of our community here in West Covina. I would recommend Crestview to anyone who wants a great experience with employees who's bottom line is providing great service.
Horrible customer service - Orange1064
I wish they would've kept the ownership the same. We Met Josh Isbell, the owner's son and he told us that he would help us out and take care of us we went on a test ride of the vehicle and he was very egotistical. Since he was young we Looked over that trait. We went back today to finish up the deal, he was working at the dealership, we were there for over three hours, and he never came over once to help. The service we received was awful. This would've been the second time I purchased a vehicle from the dealership. Sad to say I will never go back there. They should've stayed in Simi Valley. There is no place in the desert for service such as this.
Nice, honest and clean dealership with excellent service dep - khathuy
All of our GM cars are always brought here for service. Jason Lucchese from the service dept always set the bar for how the service department advisor should be. Today i also enconter with Steven Casillas from the service. Steven is also very nice. All dealers should look at them as example. Donna is also such a nice lady to work with
Unprofessional, Discourteous and Poorly Executed - 2018CT6
Requested a simple 39-month lease quote from one of their Internet Sales Reps (Mark LaVally) who told me they were "working on it" and would be sending it over "soon." However, they never followed up, provided any information despite numerous attempts to resolve. Their General Manager, Cyrus Khalooghli, states in their never-ending marketing emails that "Our goal at Allen Cadillac is to treat the needs of each individual customer with paramount concern."
Really? Because not only did his Internet Sales Rep lie to me about sending the Lease quote over, when I advised Mr. Khalooghli about it there was no response either. So, please be advised that despite a TON of constant marketing messaging that the "customer is our paramount concern" my experience was quite to the contrary - very unprofessional, discourteous and poorly done.
Friendly professional service - Trishalyn
Jesse and the riverside GMC team were great . They really listened to my needs and worked with me to get exactly what I wanted . Jesse was professional , friendly and not at all your typical pushy car salesman. They made the process enjoyable . I would definitely recommend Jesse and the riverside Dutton motors team!
Great Service - Mateo
My service advisor Travis Cole went the extra mile for me when I needed a repair that was under warranty. He worked out a difficult situation which took a few days to solve then was able to get the repair done quickly and correctly. Really appreciated his persistence!
New car purchase - Allbadnews
I bought a vehicle at north county Buick gmc with the help of the internet sales team.
They were able to locate a particular configuration and color I wanted at a great price! Unfortunately, it was at another dealership. Do your homework ($11k off msrp without all the applicable rebates!). The paperwork and finance department was a smooth process.
1 week passed and no vehicle. Then I was notified that the vehicle was sold to someone else!
Constant customer surveys for new vehicle purchases!
Multiple sale rejection letters!
Letters to return the vehicle!
All this and I never even seen the vehicle!
I requested to have the manager contact me and that was the last I heard from anyone at north county Buick gmc....
Do not waste your time there
Pissed off - Wyatt5150
I bought my car on 1/10/19. Since I’ve had it’s been in and out of the service department. I wanted to buy a new car so I wouldn’t have any problems. I called Robert in the service department on 3/28/19 about the recent engine light turning on and he said he will call me back. Still no call back 4/1/19. At this point I’m pissed. If you guys would take non certified mechanics I would love to work there and rip people off like you guys at Rancho do. I’m tired of dropping my car off and picking it up a couple days later, and paying $130 each visit for you to do NOTHIING! Either figure it out or I’ll figure it out for you.
Great Experience from out of state! - westjames45
I live in Colorado Springs and had been looking all over..."
I live in Colorado Springs and had been looking all over the country for a great Honda Crosstour at a great price. Steve Long was great to work with, and an honest salesman. I bought this vehicle sight unseen and went solely off of the information Steve provided and pictures on their website. This is the CLEANEST, 1-owner, Crosstour I found anywhere in the US at an incredible price! I flew to San Diego one-way, Steve picked me up from the airport, completed all the paperwork, and was on the road driving back to Colorado in under around an hour (actually, I went to the beach for a couple hours first). All combined, the cost of the vehicle, one way flight, one night hotel (drive home), and gas back to CO all added up to far less than comparable Crosstour's with the miles and year I'd looked at.
FANTASTIC!!!!!! - pebblesjoon
My husband and I have had been loyal Yukon Denali's owners since 2000. It was time to shop for a new 2017 Denali, however we always wanted to have a Cadillac Escalade which we thought the monthly lease payment would be too high for us until we met RAY MCINNIS (Sales Consultant) and GEORGE KERIAKES (the finance manager) at Tustin Cadillacs.
Our experience with these two gentlemen was beyond amazing. From the moment we walked in, Ray and George welcomed us with open arms. They are polite, knowledgeable, patient and NOT PUSHY AT ALL!
CHRIS MONTEJANO (Certified Technology Expert), who spent close to 90 minutes teaching us all the technology bell and whistles of this gorgeous car, also has been very patient, kind and helpful.
OH...Did I mention this car can park itself !!! :)
Our monthly lease payments is beyond lower then we expected and estimated, which made us pool the trigger and drove off from the dealership as proud owners of a 2017 Black-on-Black luxury Cadillac Escalade ESV !
Thank you Ray, Chris and George, I can’t wait to come back for my next car.
Thank you again
Renick Cadillac will Close in May 2018 - Filigif
We, over the years, have leased 10 cadillacs at Renick. Don Holte and Steve Weddle were the BEST!!!!!!
The only good Customer Service Rep left is Lou. Avoid Mark at all costs.
Service is bad, slow and unlike all the years of Renick in their history.
Renick Cadillac ceases to exist by end of May 2018.
Before escrow closes, research and find your next Cadillac dealership/service group.
the Service manager John Chappell and his crew are all... - sky62
the Service manager John Chappell and his crew are all top notch, knowledgeable,and a experienced crew. they have been keeping our family, 91 Eldorado, on the road for as many years now. always straight up and honest about what are car needs and how much it will cost, once the problem is diagnosed. sometimes fixing simple stuff on the spot, if time permits. with older cars, like are families Eldorado, the experienced staff can recall the problems that come up with the old cars. they also seem to be up to date and well informed on the newest technologies. great group of guys, I always enjoy talking with them.I don't think your going to find a better dealership, around, with this kind of quality service department.
keep up the good work guys,
Car buying made easy - Dave H
My wife and I are currently in the process of purchasing a used vehicle from De La Fuente. Rick and his team have been professional all the way. I looked at many many many examples of the vehicle my wife decided on and far and away De La Fuente had the cleanest example around. For me, quality and cleanliness are key when purchasing a used vehicle. Rick and Kelly were more than fair for what they are selling us. Exceptionally clean and fully loaded. There is not a better example out there and the price is fair. Thanks guys!
Dishonest charging for service repairs - bkcorfman
Always took our vehicle to Desert Auto for regular service that we purchased new at Desert Auto. First Problems with AC coil leaking in dashboard. Desert Auto could not find the leak and just recharged the AC system under the 36,000 mile warranty. Then after the 36,000 mile warranty returned vehicle with same problem, Desert Auto found the leak no longer covered under the 36,000 mile warranty. Thankfully the extended warranty covered the repair with no deductible. At approx. 50,000 miles the check engine light came on. Took vehicle to Desert Auto who ran tests showing engine misfired, and determined that coolant was in the engine oil and quickly gave us a loaner vehicle thinking we would be without a vehicle for a while. Couple days later Desert Auto called to say it was condensation in the engine oil, not coolant and the problem was carbon build up in the engine that caused the misfire “check engine light”.
They went on to say that the intake manifold was removed and the total repair cost would be over $500 to clean the carbon build up and work.
I argued with the Service manager that they had misdiagnosed the problem from the beginning, the intake manifold should never had been removed if the problem was condensation and carbon build up. Long story short the Service Manager agreed to charge only $250 and no car rental fee. My wife and I reluctantly paid the charge.
Our last issue was the blower motor for the AC worked intermittently, Desert Auto could not diagnose this without it happening when we took the vehicle in. So we had to return the vehicle when the problem occured again. Desert Auto completed the repair quickly the same day and told us they would forgive the $300 charge since we were unhappy the last time we had our vehicle repaired, since our extended warranty had expired. I had to take our paperwork to their office to correct the problem with the expiration date that was 7 months later than what Desert Auto told us.
Great, friendly and knowledgeable staff - Janis Frame
After an excellent experience of buying a car here, we bought a second one. As with our first purchase, the salesman and sales manager, and service personnel were terrific to deal with. Highly recommend this dealership.
Paradise Chevrolet Cadillac
VIP SALES PROFESSIONAL