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Kyle was awesome. Joe is great to deal with as well! - miket
Kyle was knowledgeable and passionate about his work. I'd recommend him to all of my friends. Joe, as a manager is the best as well.
Top Reviewed Specialists At This Dealership
OIL CHANGE Z06 - husky
STEVE EDWARDS AND TANIA PROVIDED ME EXCELLENT SERVICE FOR MY Z06 WHILE I WAITED.
I ALWAYS RECEIVE EXCELLENT SERVICE
I CALLED STEVE ON THURSDAY, HE RETURNED MY CALL, TEXT.
I CAME IN FRIDAY 8AM AND WAS DEPARTING BY 930AM.
The salesman here were very friendly and have excellent cus - Grannies boys
Jesus had excellent customer service skilss he helped us out with the our situation and helped us drive off with a beautiful new truck. Thank Jesus
Awesome buying experience - Afsnick
Fives stars all around. Super easy buying process. I refer all my friends to Nick Sr. No pressure and no sales BS. I’ve bought both new and used from him.
NO PRIDE IN WORK!!! - Chevy lover for life
Let me start by saying I’ve been coming to this dealer since I was in high school for parts. My first car was a 68 camaro and the best project ever growing up. Rotolo always had oem parts or could have it faster than anyone else. Since then I’ve attended their car shows with it. I’ve purchased a truck through them. Great salesman Chevy Evy!! So many good experiences until I had to leave my truck there for a cv axle leaking oil at only 20k miles. They changed the seal and I had my truck back next day. A couple months went by and then my suspension came apart on the freeway. I went across all lanes and then back over off the freeway into the dirt. I was safe and no damage to the truck. The nut on the ball joint had warped loose, because it was NOT “torqued to specs” from the assembly after they replaced the seal. I had it towed back to the dealer on a windy day and the service writers wouldn’t even come outside to assess it and know what I would need for a loaner vehicle. Also this is my work truck that I rely on. The service writer said he doesn’t know if it will be covered because I “may have just hit a curb” I was beyond upset! Anyway, the manager Ron took over and finally came outside to assess the truck and see what I needed for a loaner work truck. That’s when everything went from bad to absolutely horrific. I brought my truck in scratch free and meticulously maintained by myself and only myself ever since I left the dealer. I get a call that my truck was hit on the fender, so I went in immediately to find my fender damaged and greasy hand prints all over the truck. I look underneath and everything is still broken and apart. Gets even better, the parts were never ordered after over a week had went by. I was promised my truck to be kept inside and safe in their hands with the best care, to not worry. Now I have a truck less than a year old with a replacement fender and paint job. Most important, I bought a brand new work truck for safety and reliability. Which was compromised, due to incompetent mechanics not torquing one nut and risking my life among many others traveling at the time it happened. I will never ever go there again, I have lost all faith and trust in this dealership. Disappointment is an understatement. Thank you Rotolo and all workers involved for this horrific experience. You have proven to show NO pride in your work. You are the exact reason I don’t let people maintenance, wash or work on my vehicles. I am truly glad you made it right, but is not justified. Rotolo WAS great, but times have changed.
Warranty service on exhaust particulate filter - Pipewrench 1968
Had a check engine light come on regarding my exhaust particulate filter on my way home from the airport didn't want to drive my truck up the hill to big bear where I live with the check engine light on . Called Daniel from Tom Bell Chevrolet service dept without any kind of notice at all he said come on in we will get your truck checked out I pulled in they had it fixed in a few hours not to mention washed my truck and bada bing back on the road I went happy ending with Tom bell Chevrolets service dept and Daniel.
Great Service - Silverado32744
Had an easy experience buying at Diamond Hills. Saw a price that was too good to be true. Frank confirmed the price and had the car ready for me. Came in and was in and out in less than an hour.
You're on your own...it would seem. They "won't touch it" - wes
I bought a new 2014 Camaro at this dealership. When time for new tires, the same dealership service department, also claiming to be the best customer service in the valley, tells me "they won't touch" my tire installation. They don't have modern tire equipment to protect the "factory finish" on the wheels that come from their factory!? That's no customer service at all!!