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Good experience - User123
Everyone at the dealership was very nice and helpful. I didn’t feel pressured to make a purchase, and they were very clear with explaining pricing and financing options to me.
Top Reviewed Specialists At This Dealership
Called for some info - sacornel
I spoke to Vito Beato on the phone about rebates on a vehicle. He’s always very nice. I’ve done business with Vito before and I trust his advice.
Internet Sales Manager
Internet Sales Manager
Very pleased - Louisap4
I came here to purchase my son a car and I was absolutely impressed by this dealership. Jerry was very helpful and not pushy. He really ensured that we were happy with the car and our decision. I am very glad we came to this dealership to purchase his car.
Grade A Professional - Isaiah101
Felt very comfortable throughout my experience. I never felt pressured on any of my decisions. Michael made me feel very comfortable as a customer and I am very happy and excited with my purchase.
Outstanding Service ! - Sara Salerno
My experience here at Russell Westbrook Hyundai was outstanding! Frank Yu was the best salesman I’ve ever had. I was treated with total respect. 5/5 star!
Product Specialist / Korean Fleet Manager
Deceptive Sales Tactic and Unethical Manager - Individual
I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door price in writing. Then one hour prior to my appointment, which is supposed to finalize the deal, they texted me and said they could not honor the price. When I arrived the dealership, they told me how unattainable the price that they promised in the email was, and tried to sell me at a higher price. It is the classic bait and switch technique. When I tried to tell the finance manager that I did not like the sales tactic that they used. He said "Who promised this? I am going to fire him." I was speechless. He then went on, "You just got him fired." I said that I was going to file complaints about this practice. He was enraged. He said "This is my shop, and no one threatens me. Not you, not Trump." I was clueless as to why he brought up this name. In short, this individual has no ethics, and shameless. In my email with Robert Jefferson, he
mentioned that he got approval of the name of the director, so it is highly likely that he was merely under the direction of his superior.
Worst Dealership - Firoozeh
They are a bunch of unprofessional who don't care about theirs customers. They mislead me into leasing a car. I have tried to book a service which is included in my payment, they never replied. Tried to complain, just once they contacted me and they said they get back to me, they did not. I sent a text message to the manager, it showed "Read" but he did not even bother to respond.
I am so disappointed and nobody is there to help me out. I tried to complain to Hyundai, they said if there was a mechanical or technical issues they could get involve but I have to sort it out with the those crooks directly which is impossible.
Excellent experience and service - Satisfied Customer
My visit was with the service center. I received excellent customer service, accurate expectations were set and quality service was provided. Jeffrey was personable and friendly.
new Santa fe XL - New XL
The process was pretty easy . This is my second SUV I purchased from Cardinale . Jeff and Henry were great to work with and I would recommend this dealership to anyone looking for a new vehicle