Exceptional customer service. - Mike 1
I purchased my GMC Sierra SLT approximately 6 months ago and from the moment I walked onto the show room floor Allen has proven to be nothing but professional, from sales to service. My most recent experience was for my first free oil change and tire rotation. My family and I were set to leave town for the weekend and Without an appointment and little time Allen Cadillac had me in and out with a wash in less than hour.
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There is a reason why this dealer has a 5 star rating!!!! - Brent
I would like to commend the integrity and work ethic of Josh at Boulevard Buick in Signal Hill.
I have personally contacted more dealers in California than the average customer due to my specific needs.
Josh was the only salesman to understand my journey and with careful listening actually help me.
My gratitude will probably never be truly known by Josh but if you are thinking of buying a new car at Buick Boulevard do yourself a favor, look him up.
This is the way purchasing any new vehicle should be! - dave@GMEI
Mike Hacken was excellent to work with. Mike came to our business to took care of everything from start to finish. The truck was delivered to our door then Mike took the time to go over the details of the truck." Excellent customer service" A great truck buying experience.
Great job - Burban9
Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will be back for future service needs.
Nice, honest and clean dealership with excellent service dep - khathuy
All of our GM cars are always brought here for service. Jason Lucchese from the service dept always set the bar for how the service department advisor should be. Today i also enconter with Steven Casillas from the service. Steven is also very nice. All dealers should look at them as example. Donna is also such a nice lady to work with
Fast easy and Friendly - danielortiz02
I’ve bought many cars before and I usually don’t like salespeople because they cannot be trusted. But I had a very different experience at Cerritos GMC Penske. I was helped by a very young guy named Diego Alvarez who’s the Internet Supervisor and he was quick and easy to work with. I had already shopped at Hardin GMC in Tustin the day before and I knew some what the rebates and the type of deal I can get for my Canyon. When I asked Diego to provide me with his best offer he took me to his office and printed the Invoice of the Canyon I wanted. He gave me a price $1,100 cheaper than the other dealer and broke Down the rebates for me. He was honest about what APR I can get and he also told me that he’ll honor the quote he gave me until the end of the month. I was unable to return for the Memorial Day weekend but I will for sure go back for the 4th of July weekend to buy a truck from him. I can appreciate friendly and honest customer service.
Incompetent thiefs - Mikemadman
Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almost a week to get the recall work done. They then tell me I need over $4000 in repairs (new axle, brakes, catalytic converter) but since they have the engine out already for the warranty work I need to get this all done now or it will cost twice as much since they would have to pull the engine out again.
I told him no thanks, I will get it fixed somewhere else, please put the engine back. I then get a call a few hours later saying they put the engine back but noticed sludge inside the engine and I need a new engine for $7000. I said no thank you and they said the head mechanic says I should not even drive my car home it's not safe. I ask if the car is worse now then when I dropped it off, because it drove fine before I dropped it off. He said "no it should be better we replaced your transmission for you for free.". As soon as I got on the freeway my car started beeping and the check engine light came on and oil light came on and the dash said "low engine pressure, turn off engine". My wife and kids were in the car with me and I had to stop on the side of the freeway and wait 10 minutes at least 5 times before I was able to make it home.
I am no mechanic by any means, but once I got home I opened the hood and noticed a hose connecting the air intake to my engine was unplugged and hanging there. I plugged the hose back in and checked my oil level and it was at the correct level and completely clean. I watched a few YouTube videos, bought a new oil pressure sensor and now my car runs fine.
At the very best Tustin Buick are completely incompetent and accidently did not plug the air flow hose back in when taking my engine out and mistakenly diagnosed a faulty oil pressure sensor for the need fora new engine.
Probably (and most likely) they intentionally unplugged the hose out of spite for not agreeing to have unnecessary overpriced work done and knew all along I needed only a new oil pressure sensor but tried to milk a new engine out of me. The most troubling part is the mechanic watched me put my family into my car knowing I would be getting on the freeway and almost certainly breaking down on my way home.
This dealership's greed and/or incompetence put my family and me at risk, had me without a car for two weeks, made me spend several hours of my own time researching and repairing what they broke or failed to fix. All in all it has left me angry and confused. I find it very hard to believe a "respectable" established company would intentionally sabotage someone's vehicle but I really cannot come up with any other explanation. If my assumptions are correct this business poses a serious safety risk for everyone.
I have never posted a review or complained about a company online before but the actions of Tustin Buick are so alarming that I feel it's my civic duty to warn everyone about these people. So I apologize if you already read this post somewhere else as I am going to post this on every social media and review site that will allow me.
GMC YUKON SERVICE DEPARTMENT - Julie16
I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arranged a loaner car for me. Amazing customer service.
Thank you so much.
They DO NOT STAND BEHIND THEIR PRODUCTS - gonzjo7
I've purchased two trucks from Hardin and my recent experience has me doubting my decisions.
As you read this keep in mind, my truck is a 2016 GMC Sierra.
About a month ago I noticed my trucks paint job began to bubble. It started on the left side panel just below the passenger window. I became concerned so I called the dealership and setup an appointment.
Prior to attending the appointment I consulted with a body shop and they informed me they see this all the time with this truck/year, it was apparently a factory defect having to do with how they prepped the surface prior to painting. I then went online and sure enough, there are many, many cases on blogs/forums where owners indicate the same thing I was informed. Some of them state GMC/Dealerships paid for the repairs since it was a known defect.
When I went to my appointment, Rick called their bodyshop and had my truck sent over for an inspection- they said the same thing, it is a factory defect due to lack of prep. Rick informed me it would cost about $800 to fix the panel. I called GMC and opened a case, the agent said he would try to work with the dealership in hopes they can assist with the cost. GMC offered to pay for $300 of the cost so my out of pocket was $500. Rick called me back later in the day and confirmed what the GMC agent said. I asked Rick to speak to his Manager as I felt the dealership could do more for the situation, considering it was a factory issue. Rick had his Director (Walt) call me.
At the time when I spoke with Rick I did not realize the dealership had pressure washed my truck which resulted in the OTHER side of the truck to have the paint peel off!! I was not happy about this, since when I took it in it was a small issue on the left side but by the time I left the right side had a big area of paint missing.
I informed Walt of what had occurred, letting him know the paint was removed by staff when it was washed- he completely dismissed my comment and said "we wash these things all the time and paint just does not come off, beside it would have come off in time"
Walt then said he was going to call GMC to see if he could get them to do more but he asked me to come back so they could take pictures to send to GMC.
I am now back at the dealership, Walt and Rick are outside. Walt does not acknowledge my presence (Even though I am standing right by him and Rick) and is speaking to Rick saying, "Yup, this model and year had a defect, paint was no good" I leave as I was told by Walt on the phone that he was personally going to go to bat for me with GMC in hopes they would do more that offering $300 to offset the cost.
Rick calls me back- he states GMC is only offering $300, my out of pocket cost to fix both sides is $1,000.
I am blown away, we paid over $40K for this truck and $40K for my last truck yet the dealership is unwilling to step up and take ownership of selling a crappy product. My ask was NOT for them to pay 100% but it would have shown loyalty or appreciation of my business to offer to do more.