Always a happy customer - Rikflo
Always a great experience with Lexus of Santa Barbara. We live in Oxnard, but enjoy driving up here to service our Lexus. Efrian and his guys always makes us feel welcomed. Thank You!
Top Reviewed Specialists At This Dealership
Great Experience - Steph
Thank you Santa Paula Chevrolet for having such a great staff. They are awesome and very kind. Not pushy at all and worked on getting me the best deal they could. Definitely would come back when I'm ready for another new car.
Internet Sales Manager
My car buying dilemna was transformed - ecdoesit
Recently once I settled into the harsh realization that I needed to immediately trade in my early model Prius for a newer model, I searched the internet, reaching out to several dealerships. I was contacted by Sam Tello, at Ventura Toyota who persistently worked with me to determine what my needs were. It was Sam’s patience, diligence and strong product knowledge that allowed me to move into a newer model Prius with no hesitation or concerns whatsoever. Sam took extra time to teach me new features that I wasn’t completely familiar with to prepare me for the delightful experience I now have every time I drive my new Prius. If anyone finds themselves in the dilemma of having to purchase a new vehicle in a hurry, I encourage you to contact Sam Tello at Ventura Toyota. I assure you that will have as delightful a car buying experience that I have because of Sam and Ventura Toyota.
Service - Powtie
I have had issues with this facility years ago. I don’t know what changed. My service man was / is Scott, he got our truck in and serviced with no issues the last 2 times I’ve had to take it in. His attention to detail is great, has great customer service and I’m happy about taking our truck in to be looked at when needed
Internet Sales Director
Great Service! - ericac.tapia
My whole experience car shopping was great thanks to everyone who assisted at Lexus in Oxnard. They really cater to customer service and making sure everything I wanted was covered.
Fleet Sales Manager
Dealer staff resolved warranty issue with Honda of America - Earl the Hondaholic
The engine of our 2012 CRV with 81000 mi developed a intermittent noise on cold start-ups. This is a problem on a few Honda models using the same engine. The warranty was extended to 120000 on 2011 and some older Honda's with the same defective engine part but not on the 2012's.
Because the noise only happened during the first start up on cold days after it was parked all night, several evening drop offs were required before a Honda Tech could observe the symptom in the morning. During that time I was being helped by E. Mendoza a service consultant at the dealer. That consultant understood the difficulty of diagnosing the problem and was committed to identifying it and getting it fixed. Good Job, Thank You! I understood that Honda of America was contacted about my vehicle and the problem who then authorized the Dealer to replace the defective part. My understanding was that Honda of America would most likely pay the dealer for the repair. The vehicle was finished on a Saturday when Honda of America office was closed, so we charged the repair and took the vehicle home to use over the weekend. Both the Dealers people and us thought that was not a problem and the payment we made could be reimbursed after Monday when Honda of America gave final approval and reimbursed the dealer.
I was called by a representative of Honda of America in Torrance, CA. the following Monday. and was told that Honda of America would not cover the repair costs. Thus I would not be reimbursed the $610 charge. Obviously I was very confused and disturbed by this Honda of America position.
A few days later I met with B. Lewey of DCH Honda of Oxnard and discussed my problem. He also was very understanding and supportive of my position. He had been involved with the authorization from Honda of America before the repair was made and he committed to looking into the matter. The next day he phoned me with the good news that Honda was going to cover the repair and I would get reimbursed. Another Good Job and Thank you to Honda of Oxnard employees.
I greatly appreciate this level of service and support from Honda of Oxnard employees. I surely will return to this dealership for my next vehicle purchase and I also recommend them to anyone else.
Five previous Honda purchases, with plans to return!
Sales & Leasing Consultant
New Purchase - mstone5
I came in to trade in my car for a new lease. Larry did a great job showing us and test driving various models. We finally settled on an A4. Love the car!
this time is much better - KANOKWANMALIWAN
Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.
Great experience at Ventura VE - Lands18
My husband and I initially went in looking for information on 2018 Tiguans, and Ryan was able to answer all of our questions and was not too aggressive. We didn’t end up buying that day, but came back about a week later and requested to work with Ryan. He stayed late making sure we could get a good deal, and was very pleasant to work with. I’d youre looking to buy here, ask for Ryan!
Jasmin is great! Super helpful and attentive. - Richglvn
I keep coming back for Jasmin in Parts and Services, as well as other few guys that work there. They’re always helpful and do whatever they can to take care of you.
Unreliable - Z8 buyer
"My car" a bmw Z8 was sold to an other person "by mistake" as I was minutes away from dealer with a cashiers check in hand after our deal was agreed upon including price, sales tax , doc prep etc..
I confirmed the pick up time with seller on my four hour drive to pick up car. I got a text back from salesman that the car was being prepared for my pick up. Then I suddenly got a text saying that a fellow sales person had just sold "my car" by mistake while my salesman had stepped out on a break minutes before I was was dropped off at the dealership.
I had to rent a room and take the train back home the next morning.
Good service great response - andylace
Good service great response
Worst dealership ive ever been to - lemmondsfam4
Went to carmax Sept 2015 and purchased a car. (2011 Nissan Altima) at the time everything seemed fine, a month later we noticed there were problems with the car. Breaks were at 30%, When we had only put 700 miles on the car. Couple weeks later we heard an awful sound coming out of the car, took it to Nissan and were told it was 2.5 quarts low of tranny fluid. They checked the car further for any leaks with negative results. Then had problems with keeping the car running, etc. Well 9 months later we were so fed up,with the car and the so called warranty and owing twice what the car was worth, we traded it in and purchased a brand new Chevy from a reputable dealership.
Be aware of carmax, and their so called max care warranty they claim to do a 125? Point inspection on their cars they take in, they claim they have a no hassle pricing. Yea no hassle cause they rip you off...
This dealer is a nightmare. The arrogance and highbrow... - wwwwww
This dealer is a nightmare. The arrogance and highbrow attitude is astounding. My guess is 50% of their customers buy elsewhere. the rest are wealthy enough not to care. Service is always a function of going back to redo substandard work. Though the guys in the service department are very nice, I'm stuck there because of warranty work. They also gouge non warranty customers. a real shame, cause its a beautiful facility. And no deals on new purchases. And to think of the business they could have if they got with it. I went in three weeks ago to inquire about a new clk cab. Asked about a factory custom color. Salesman said he would look into it. Guess what? Not a word. A real can't be bothered approach. A shame.