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Customer Service is excellent. Always treated with care... - Diane
Customer Service is excellent. Always treated with care and courtesy. Handled my issues quickly and efficiently. They completed replacing my battery and fixing another issue I didn't know about all under warranty. This particular Nissan I did not purchase at 1st Nissan, but I have in the past and will do so in the future.
Top Reviewed Specialists At This Dealership
Used Car Manager
I had a wonderful experience at the Nissan dealer I got... - VICTORSCHOOL0123
I had a wonderful experience at the Nissan dealer I got lots of help from Ace games he was very helpful and help me get through the process quickly and easy and he also gave me extra advice and work for my car he was very kind and professional Ernesto flores all helps an make its a wonderful experience
Internet Sales Consultant
Internet Sales Manager
Excellent service Manny is great timing was perfect 👌... - D.ALLEN1430
Excellent service Manny is great timing was perfect 👌 checked all my items on car in good condition will keep me informed of my updates for tires
Very convenient and having coffee and donuts while I wait... - Vegasboy 5221
Very convenient and having coffee and donuts while I wait plus washing my car at the end awesome thanks once again for being there J
Great, fast, precise work. They were able to honor the... - M. A.
Great, fast, precise work. They were able to honor the coupon I had from Van Nuys Nissan. That to me was excellent customer service. Will continue to get my car serviced here.
That 5 stars is no BS. What a fabulous group of folks to... - jeffd
That 5 stars is no BS. What a fabulous group of folks to work with. Iman and Edwin, along with everyone we came in contact with were very friendly and accommodating. This was our first experience with Nissan and surely won't be our last. There was absolutely no pressure and all of our questions were answered. The drivetrain warranty... WOW! 20 years, 200,000 miles!!
Never had a dealer experience like this.
Great job guys!
Went for a service with out appointment and received a... - Jose l. Avila
Went for a service with out appointment and received a great and fast service thanks to Yessi’s help (great attitude) and great customer service!
Great service, Lisa really helped me out to get the deal... - epalomares8
Great service, Lisa really helped me out to get the deal I wanted. She was really nice and on top of everything and worked really hard to get the deal I wanted
Good very friendly. Explanation is very professional.we... - moondass
Good very friendly. Explanation is very professional.we had such a easy timegave me drink of water. Place is very clean rest rooms is clean and nice smel.so thanks to ricky. We got the best car.Nissan kiks sv.Thankyou very so much
Herb never disappoints me. He gets my car in and out on... - eandjwatson1
Herb never disappoints me. He gets my car in and out on time. I always get my car back better than I dropped it off.
My experience at Nissan was outstanding thanks to Sara... - forevern851
My experience at Nissan was outstanding thanks to Sara she greeted me was very knowledgeable and her smile was contagious what started as an ok morning turned out to be a great day thank you Sara .
I am very happy with the car I purchased and the help... - Sammiessantana28
I am very happy with the car I purchased and the help that the Nissan employee Emily Lopez gave when looking for a new car. Emily helped me was and helpful, nice and was very knowledgeable about the car and what features it had.
This is one of the friendliest dealerships I've gone to... - Pablol24
This is one of the friendliest dealerships I've gone to yet, would definitely recommend to my friends and family. Very kind and well informed product specialists that made everything go smoothly.
Fantastic customer service! The Service department was... - Allison N.
Fantastic customer service! The Service department was friendly, knowledgeable, and respectful. I will be back to Glendale Nissan and I will be recommending family and friends.
They will bend over backwards to get you into a car,... - Eric M
They will bend over backwards to get you into a car, after that, you are on your own. Their service department is unprofessional and doesn’t follow-through with things as simple as a phone call to tell you they’ve diagnosed your vehicle that they’ve had for 8-9 days.
I bought a new car there a year ago was tricked into... - Tobin
I bought a new car there a year ago was tricked into signing up for an extended warranty called multiple times person that can help is never available on phone go in person always too busy they say they will email you back and call they never do I guess somebody would lose their commission completely dishonest and crooked I’m happy with my car but I do not appreciate being taken advantage off shame on you
I do not recommend anybody do business with Ross Nissan... - ShamiahD
I do not recommend anybody do business with Ross Nissan in El Monte. I strongly believe they are taking advantage of their customers finances for their personal gain. I bought a new car from this dealership in October 2019. My very first oil change visit with this company, I was told my break pads need to be replaced, which brought my total to pay over $300. I found this very strange so I took my car for a second opinion. The second opinion concluded my breaks are completely fine and do not need to be replaced!! This news upset me so much because as a female, I am constantly taken advantage of and told false information about my car ! I should not have to question the information being told to me. I should be able to trust the business I purchased my car from but unfortunately, Ross Nissan of El Monte has shown me clear as day that they cannot be trusted!
I tried to give Ross Nissan of El Monte a second chance, but unfortunately, they let me down again!
I went in for another oil change. Nobody informed me that they touch other things along with the oil service that’s taken place. When my car was returned to me after this oil change, I noticed that my tires looked weird. I told a worker, he assured me that everything was fine and that I was good to take off. So I left. 10 minutes later, I haven’t even gotten on the freeway yet, so speed has not been picked up yet, and my hub cap on my driver side pops off and gets ran over by another car that almost crashed into another car because the driver was trying not to run over my hub cap! I asked for a replacement. For someone to speak to me on this manner and ever single person I’ve spoken with has told me they would get back to me but NOBODY, NOT ONE PERSON, has gotten back to me! I am very I pleased with how I’ve been treated and regret ever doing business with Ross Nissan of El Monte!
Slow and horrible Service Dept - Unchiman
Horrible Horrible service dept. On 2/1 I went to go get an oil change and a battery replacement. My Appt was 7:15am...took over an hour and a half to finally see a service advisor who now tells me that their compressor was not working so service will take longer. Only if they could inform the huge line of cars flowing out to the street im sure half would have rescheduled and went with our day instead of waiting just to be told that. Regardless I rescheduled for the following week. This time my appt was 7:00am and i was the 5th car in line. For whatever reason it still took about an hour for an service advisor to come up to my car.
Fast forward...it took over 2 hours!! just to do an oil change and a battery replacement when I was the 5th car in line at 7:00am lined up before the service dept opened. To make matters worse on my drive back I heard rattles a few times. I popped the hood open to check and saw that the battery tie down hook was not tight. Then I get a survey which I answered honestly about my experience and soon received an email from their customer service manager to contact her. I called her and left a message 3 times but I have yet to receive a call back. Not sure if the people that work here are lacking common sense or are just plain incompetent and or just don't care.
Sales Department has TERRIBLE Customer Service - Robb44
Terrible customer service from the Sales Manager, Diego. Did not offer a solution or any help. Since this dealership was bought, anything purchased with the old owners is not his issue!!! Once my lease is up, I will no longer purchase from this dealership again!
Nissan of Downtown L.A.
Nissan of Torrance
Customer Relations Manager