BMW Concord Collision Center is better than the rest!!!!!!! - kevinb
I met Kevin Miller immediately upon arriving at the collision center for the first time. Great attitude and just a really nice guy. My BMW is very important to me and I am known as being very, very, very picky when it comes to my cars. Kevin put me at ease and explained how my BMW would look when finished. The X5 looks new, so new I had a Xpel clear bra put on it for protection. Kevin was so helpful and the finished product looks so good, I will never consider bringing my vehicles to another shop. My niece thought their work was so good, she brought in her Audi . Thank you, Kevin, David and "Mo".
Great service at a great price. - JohnG
Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy or Cadallic.
Service Department - Mammar5
David Johns in your service department was great! I appreciate the service he did for me, he went beyond what I expected! I will definitely come back, and also ask for him!
They went above and beyond to take care of me - BruffettXts
I came in to have some warranty work completed and Mike from Cadillac Service went out of his way to make sure all my needs as a customer were taken care of. I will return to do business with this service department and I highly recommend them to anyone.
Outstanding service - Richy123
Just a few words to say how happy I was with the service at Mataga ......,I’ve usually found dealerships to have quality workmanship and guarantees on their work, what set Mataga apart was how they were pretty fair on pricing and also how they accommodated me . After a slight mix up on their part they were quick to rectify the situation and went above and beyond. I don’t expect anyone to be mistake free, just to quickly resolve any issues and they really did. Pleasantly surprised!!!
Always Excellent Service - Rock
I brought my car in for service - primarily to have a new set of tires put on. There were a couple of other issues I had questions about. My normal service adviser is J. J. Van Dongen, He and St. Claire Cadillac have always provided excellent service. They have been my dealership since 2011. Their advice and service has been super. I highly recommend them.
The fish rots from the head! - Unsatisfied
I'm not a young man, and have dealt with numerous businesses. Dealing with Peninsula Chevrolet, Cadillac, Hyundai has to be about the worst experience ever. They are not concerned about you as a possible life long customer. They are only in it for the money, your money! My transaction cost me way too much time, and way too many promises were given and broken. In the end it cost me over $3,500 out of my own pocket to get my car fixed somewhere else, as they were incapable, or did not care enough do do the work right the first time. I will never set foot in their dealership again!
Even though I bought my 2007 Cadillac Escalade from a... - kybriggs82
Even though I bought my 2007 Cadillac Escalade from a different dealer because of cost, I have had my Escalade serviced by Alfred Matthews because it is local. Michael Rivett is my "Service Consultant" and with the numerious issues I have had with this vehicle, Michael has ALWAYS gone above and beyond to servive my vehicle in a professional and friendly manner.
Horrible customer service - RG Fontaine
I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.
I almost never do online comments on a business. But here... - VodderMLD
I almost never do online comments on a business. But here it is.
I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it.
The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything.
They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it!
I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.