Awesome!! Dealer! - Doris De Campos
Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok
Awesome experience purchasing from Eric - vcarora
Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.
Scot Eichenbaum is the bomb! - Paul V
Scot Eichenbaum is a great and trusted resource! I trust him without reservation and he made the shopping experience fun and painless.
Go see Scot.
2019 Leaf Lease - Low Leaf
Staff was great, providing numbers and correspondence via email so that my time in the dealership finalizing the deal was kept to a minimum. They worked with me to close out my previous lease and modify the terms of the new lease to accommodate my needs. Was a relief to be able to work with a local dealer and get the deal I wanted
Excellant Car Salesmenship, - crystal
Leo was the salesmen and Trent was the Finance Person. My Family and I had A Beautiful experience of the overall car process for purchasing 2 vehicles . The Murano and Altima. Both Leo and Trend
were very professional, informative, patient, polite, verry mannerable. Ms. Crystal Walker and Ann Walker will recommend other Family Members and All of our Friends
The Walker Family
Annett Walker and Crystal Walker
Awesome - Greenmountain95
What are the Did the job Well .They provided a lyft(shuttle) to home and a pick up when my car was ready. The salesperson was helpful in providing what I needed.
Marilyn - SanJose00
Thank you Ryan for helping me on my Nissan Versa. I will tell all my friends and family to see you when they need a car.
Cheating with credit application,cheating with availability - newvegas
Be careful guys. Autocom Nissan the worst car dealership I met in Bay Area. And I can say new customers, if you want waste your time, and get bad expirience you should work with Autocom Nissan!
October 25 I found car on site https://www.autocomnissanofoakland.com. I got online message from customers support on site and started dialogue.
Then with me contacted Customer Care Representative Sergio Cortes. We spoke with him about cars and conditions work on email. I have proofs our arrangements.
I have had choosed car and we made appoitment for test-drive this car.
When we talked about price he asked me and my co-signer fill out online application for check our credit score. We did it on Friday (October 26).
Sergio Cortes wrote me "everyting looks good" and I approved date of test drive on Sunday (28 october at 10.00 am in Oakland). Sergio said I should contact his manager Leo Stefani in Oakland.
Leo Stefani gave us test drive 2 different cars Nissan Sentra 2017 white and blue. These were not the cars that we talked about with Sergio. Then Leo told us go to other dealership Autocom for test-drive choosed car. He told also, if we like that car he made offer for us. Really? It was Autocon Nissan San Leandro. Almost 30 miles?
OK. I went to Autocome San Leandro and made test-drive that car. I liked this car. And I called back Leo. He said he would call back, but did not.
Manager In Autocom San Leandro said that only they could sell this car, not Leo. Also he said Sergio is not a real person. OK. And we should fill out credit application one more time.
What's heppening? YOU ARE INTENTIONALLY MISLEADING. It's not working that.
SO, I wasted my time, I wasted my weekend, I wasted my fuel, my credit score go down when you checked it, and finally I did't buy car. Thanks for you help Good job #AUTOCOM.
#autocom #misleading #cheating
UNPROFESSIONAL! DONT WASTE YOUR TIME - Chingna777
Text me if I’d be interested in coming in that day about the car I had inquired about so I took the day off of work because I live 2 hours from the dealership. Half way to SF I received a text stating that the car was actually sold the day before.... WHO DOESNT CHECK THEIR INVENTORY BEFORE THEY DO THIS KIND OF CRAP?!!
Dealership that cannot be trusted - Angry Customer
I have return a leased vehicle and they did not provide document for it.
They did not report to Nissan of my vehicle return and I have to pay late return fees and problem with DMV.
They report a part that is missing from vehicle that I know was not.
All they do is deny responsibility.
Don't deal with this dealer if you don't want a nightmare scenario.
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.