Overcharging for repairs - Scott1988
Stay away from this place I took my Yukon for routine service for 30k . I was quoted $389.00 few months ago and this time Frank charge me $898.00 . In my mind i believe was too much money for that service. So I started to calling around to the Fremont store (this two stores are own by same owner)service agent give a estimate for 30k of $389 plus tax. Accordingly that estimate was pulled by vin that makes believe that someone got me .
For this reason stay away
Car was in for 10 days for repair. Problem still not fixed. - Enclave Owner
3rd time i've brought my car in to fix problem with Bluetooth cutting out. Made reservation a week in advance and was told when I arrived that my loaner car had been given away to someone else. My car was in shop for 10 days. Very difficult to get a return call. Multiple messages left with the dealership. Had to drive over myself to track down my service advisor. When I arrived, I was told that my adviser had been 'suspened' and to talk to the service manager. I still don't have the problem fixed. Waiting on parts to come in. Waiting for someone to contact/communicate with me. Its crickets out there.
Wanting money for no repairs rendered - Eric Mesi
My wife had the worst experience. She has AUL Warranty so once a Warranty claim is granted this left a $100.00 deductable no matter what. Gill Portillo being the service writer with a heavy foreign accent I could not understand a word he said. So I tried solely emails back and forth. When the AUL claim was eventually granted Gill Portillo called me and said we will only have to pay $100 deductable, but once we arrived at the dealership he changed his request to pay a diagnose fee on top of the deductable. This Dealership had my wife’s car for 28 days and created issues back and forth with AUL and our selves. The dealership manager Steve Powell was kept in the loop on the several issues we had in which he did nothing to correct. The engine was left completely dirty and the power steering fluid low which proves they check none of the common maintenance fluid levels. In addition; I requested to speak to the actual tech working on this vehicle because they claimed bad heads in my wife’s 2010 GMC Terrain SLT2. AUL Warranty disagreed with these findings and refused to pay for this. I smell no oil from the engine, as any engine leaking oil would stink. So at the end of the day no repairs were done to my wife’s vehicle and the dealership wanted $300 to take it home and their estimate totaled $5,600. I would never take another vehicle to this dealership.
Horrible customer service - RG Fontaine
I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.