Quick, Caring & Excelent - Nabipour’s
Lestining and pay attention to our needs to lease a new vehicle follow by provide options to choos and so fellexable & quick to creat financing plans
We are so happy to go back to Porsche of Marin with same sales person
Service Dept. Lacks Honest Communication with the Customer - AG2000
I am not the one to write a terrible review for anyone but this Prosche Dealership's customer service in the service department forced me to write this review. I have owned a Porsche Cayenne diesel since 2014, bought in Fremont but always serviced in Livermore.
My car was in the dealership this past Thursday for oil change and to add the 'Ad Blue' required for the diesel models. And today is Tuesday - my car is asking for Ad Blue again !!! So, I called the dealership and as usual with some excuse they could not come up with a straight answer. This is the second time this has happened. About a year ago, my wife took the car to the dealership for Ad Blue and instead of topping it off they added just enough (is what Kayla at the service department told me). The car barely went for 2 days and it stalled. The car had to be towed in. The second customer service rep in the service department - John - is always full of excuses on why they were not able to do something right the last time the car was in for a service.
Secondly, never upfront about charges! One oil change can cost $350 and another oil change could cost $650. Depends on what "Special" they have which you will not know until you are ready to walk out of the dealership.
I am done with the dealership. They are not getting anymore money from them!
Purchase experience - TurboBuyer911
I recently purchased a 911 Turbo from Michael Stead Porsche. My sales rep was Ken Pardini. It was one of the best car buying experiences I have ever had. The staff was friendly, patient and knowledgeable. The negotiations were friendly and fair. In fact, the starting offer for both my trade and the car price were right on the mark for what I expected. I highly recommend these guys. If you are shopping for a Porsche, you can't go wrong choosing Michael Stead and Ken.