Charging System issues - plantdawg
Entire service team very help. To my truck in last minute to check the charging system. Had me back on the road in no time. I am very very satisfied
BMW Concord Collision Center is better than the rest!!!!!!! - kevinb
I met Kevin Miller immediately upon arriving at the collision center for the first time. Great attitude and just a really nice guy. My BMW is very important to me and I am known as being very, very, very picky when it comes to my cars. Kevin put me at ease and explained how my BMW would look when finished. The X5 looks new, so new I had a Xpel clear bra put on it for protection. Kevin was so helpful and the finished product looks so good, I will never consider bringing my vehicles to another shop. My niece thought their work was so good, she brought in her Audi . Thank you, Kevin, David and "Mo".
Friendly, knowledgeable, efficient - Gramma Bev
We had a breakdown of our Buick on a Saturday near this dealership and limped into their service department. Immediately were greeted and taken care of with a rental car and a promise of a diagnosis on the following Monday.
On Monday, we returned, again fabulous service, but since our Buick was older, asked if we could see the new line of Buick cars.
We looked at the Encore, and it fit our needs perfectly. Lea provided us with all of the information, let me drive the car and we decided it was what we wanted.
We drove out of the dealership later that afternoon with our new Encore, wearing our happy faces.
I would recommend them to anyone who is looking for a Buick. All of the three sizes are great cars, but the little Encore is perfect for the two of us.
Awesome sales and service - Acewilson
I bought a used truck here and the salesman Dave Maine helped me through the process. It was nothing more than awesome. He was knowledgeable with the vehicles they had and up front and honest. Great buying experience. About a month or so later I received a free lube and oil change from them so I made an appointment for the following week. I was running late for it so I called and talked to Colleen Anderson in the service department, she told me "no worries" I'll see ya when you get here. I brought it in and introduced my self. She told me well lets go check it out and get you going. Very professional, took all the information that was needed and brought me over to the waiting area and offered me coffee. This is one really nice place. So if you are looking in buying a new or used vehicle go check out Sierra Motors in Jamestown. You cannot go wrong. Dave and Colleen you guys ROCK!
Oil service reply - Flyers
Quick and simple, I missed my original appointment & Aaron snuck me in. Did not take long without an appointment, very much appreciated really.
Absolutely the best Corvette service in NorCal - DWillys
This dealer has absolutely the best reputation for service in Northern California in the Corvette community. If you track it, daily drive it, or take it out on nice days/weekends only, this is the place to take it for service.
I've been there twice with my 17 C7 Z51 and both times the work was done quickly without any issues. Well worth the drive.
Outstanding service - Richy123
Just a few words to say how happy I was with the service at Mataga ......,I’ve usually found dealerships to have quality workmanship and guarantees on their work, what set Mataga apart was how they were pretty fair on pricing and also how they accommodated me . After a slight mix up on their part they were quick to rectify the situation and went above and beyond. I don’t expect anyone to be mistake free, just to quickly resolve any issues and they really did. Pleasantly surprised!!!
Overcharging for repairs - Scott1988
Stay away from this place I took my Yukon for routine service for 30k . I was quoted $389.00 few months ago and this time Frank charge me $898.00 . In my mind i believe was too much money for that service. So I started to calling around to the Fremont store (this two stores are own by same owner)service agent give a estimate for 30k of $389 plus tax. Accordingly that estimate was pulled by vin that makes believe that someone got me .
For this reason stay away
Very unhappy Caddy!!! - Marcellus Butler
Very bad work I was charged for work covered under warranty and I still needed work to correct work they did to my car,sad.
Car was in for 10 days for repair. Problem still not fixed. - Enclave Owner
3rd time i've brought my car in to fix problem with Bluetooth cutting out. Made reservation a week in advance and was told when I arrived that my loaner car had been given away to someone else. My car was in shop for 10 days. Very difficult to get a return call. Multiple messages left with the dealership. Had to drive over myself to track down my service advisor. When I arrived, I was told that my adviser had been 'suspened' and to talk to the service manager. I still don't have the problem fixed. Waiting on parts to come in. Waiting for someone to contact/communicate with me. Its crickets out there.
BORJON IS A LYING RIP OFF - suburban
these guys told me they could do work to my car. after a year, i got the car back, and then had to get ALL of the work re3done. even rick, the service manager, admitted they messed up everything, and agreed to get it repaired by another company. when the daughter found out, she not only refused to fix the problems, but continuously insulted us. tried speaking with Mark, the owner, now e see where the daughter gets her poor attitude.
Heres the kicker, we have bought 7 cars from them and had all our cars serviced my them before borjon took it over without incident. now that borjon owns the dealership, its all about money and no customer service, ethics or morals.
STAY CLEAR OF THIS HORRIBLE DEALERSHIP
Wanting money for no repairs rendered - Eric Mesi
My wife had the worst experience. She has AUL Warranty so once a Warranty claim is granted this left a $100.00 deductable no matter what. Gill Portillo being the service writer with a heavy foreign accent I could not understand a word he said. So I tried solely emails back and forth. When the AUL claim was eventually granted Gill Portillo called me and said we will only have to pay $100 deductable, but once we arrived at the dealership he changed his request to pay a diagnose fee on top of the deductable. This Dealership had my wife’s car for 28 days and created issues back and forth with AUL and our selves. The dealership manager Steve Powell was kept in the loop on the several issues we had in which he did nothing to correct. The engine was left completely dirty and the power steering fluid low which proves they check none of the common maintenance fluid levels. In addition; I requested to speak to the actual tech working on this vehicle because they claimed bad heads in my wife’s 2010 GMC Terrain SLT2. AUL Warranty disagreed with these findings and refused to pay for this. I smell no oil from the engine, as any engine leaking oil would stink. So at the end of the day no repairs were done to my wife’s vehicle and the dealership wanted $300 to take it home and their estimate totaled $5,600. I would never take another vehicle to this dealership.
I Will Never Use This Dealership Again! - Histman
My car was dropped off on Thursday morning 10:00 a.m. (03/30) via appointment. I asked them to look at a noise coming from the right front of the vehicle and what appears to be the transmission slipping or slamming into gear. I waited and called back at 4:00 p.m. Friday afternoon (03/31). I was told, "oh, they are just test driving it now and will get in touch with you." A day and a half later and they are just touching my car. Thirty minutes go by and I get a call..."we identified the wheel issue but can't duplicate the transmission problem." Through a frustrated smile, I responded "that is because it doesn't happen until the car is warmed up and you are driving at around 30 mph, which I told you yesterday morning. Of course you didn't find anything, because you just drove down to the corner." Service rep says, "well...our manager lives in Visalia, if you give him permission he will take it with him over the weekend and be able to tell you something on Monday." Frustrated I give my permission. Saturday, Sunday, Monday go by, no call. I this morning, Tuesday (04/03) at 9:30. I have called seven times since then. All I get is a recording. I leave messages, nobody calls me back. Finally, at 1:40 p.m., I call and frustratingly tell the receptionist "do not transfer me to the machine again. Nobody responds and all I want to know is where is my car." She begrudgingly tells me she will try to figure it out and puts me on hold. Four times the phone is transferred, rings outs, and she picks it up. "Can I put you on hold?" the fifth time. Finally she comes back and tells me, "Oh, the service tech is driving it right now to see if the transmission is still slipping." Are you kidding me!!!!! This is the worst service I have ever received anywhere, for any thing. And to top it off, I get to pay them $300.00 for "diagnosing" what is wrong with my car. I can tell you what is wrong. You are diagnosing the xxxx thing. I ask for the service supervisor. "He is out of the office today." I ask for his supervisor, "uh, there isn't one, we just have departments." I look for the ownership information or the dealership manager. There isn't any information readily available. I will never use this dealership again. I suggest you stay away from them for any reason you have.
Even though I bought my 2007 Cadillac Escalade from a... - kybriggs82
Even though I bought my 2007 Cadillac Escalade from a different dealer because of cost, I have had my Escalade serviced by Alfred Matthews because it is local. Michael Rivett is my "Service Consultant" and with the numerious issues I have had with this vehicle, Michael has ALWAYS gone above and beyond to servive my vehicle in a professional and friendly manner.
Horrible customer service - RG Fontaine
I called three times asking about a pre-owned Porsche. My questions were incredibly basic, such as: May I please see the original window sticker or build sheet? Each time, I was promised someone would get back to me within a short period of time. That was over two weeks ago now. I gave up and the car continues to sit on their lot (where it has been for quite some time). Incredibly poor customer service and horrible business management.