Amazing Service. - Cgespark
I have been a customer at Reliable’s Service department for the past 4 years. I have been treated with the same friendliness, respect every each time I have come in. Jeff, my service rep., is amazing. He embodies everything a service representative should. No matter the issue, he is always patient and kind. He explains everything in layman’s terms so even a non mechanical person such as me, can understand. He is trustworthy and fair. I would never hesitate to trust my vehicle with him. Thank you Jeff (and Elvis) for always remembering my name, for your amazing service, for always taking great care of me!
Excellent, a great experience - bmacdona
An awesome experience. This is the third vehicle I have bought from Thompson's GMC, a class organization. The sales team is very knowledgeable and response. I will recommend to my friends and acquaintances.
Terrible experience from Service and Finance teams. - lisa81687
I would not recommend this dealership to anyone. I traded in my car during my new vehicle purchase to find out 1.5 month later that my loan was paid off by this dealership, hence screwing up my credit score and credit reputation.
Secondly, when taking my vehicle to get serviced, Selena did not greet me after saying "Hello" twice!! She just took my keys and said "What are you getting serviced today?" No customer service skills at all. Along with my visit they didn't even have the part ORDERED! So I waited in the lobby for an hour, to later being approached and being asked who I spoke with when scheduling my service. Terrible, terrible, terrible!
My 318,367k yelp 2002 Chevy Is my jewel - Donman
My third Great Experience with the two YES senior men who knows their stuff at the service department intake desk. With their age and years of experience finding your vehicle facts is their goal. Each time they have nailed my vehicle issues. I’m confident of my trust in these service advisors because I know my automobiles and take care of them from purchase date till now.
Thanks Folsom GMC Folsom California .