Prompt service - JJDEMCC
Time for oil change and tire rotation. Before I finished my complimentary donut and tea, vehicle was serviced and washed! Arrived at 6:58am, departed at 7:52am. Can’t beat that time anywhere!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great service - E209$
Great service good people Very happy with my 2019 Honda sport I’ll recommend for everyone to come here and buy great people great prices etc ..
Executive Sales Consultant
Internet sales consultant
Awesome experience - Mgibson
My husband and I were in the market for a new car. Frank helped us select the best vehicle to meet our families needs with no pressure and no gimmicks. We ended up purchasing an 18 Honda Pilot EX-L AWD and absolutely love it. The car buying experience was awesome and we appreciate Lodi Honda and their staff
Customer - Tom
We went to this dealership for a Honda Accord Sport. We test drive it and negotiate a deal thinking it's the car we tested drive. Once we reach a deal we came out and the manager and salesman switch up the car, gave us a different car. I told them that if I knew they were playing dirty business deal I wouldn't waste my time. They play it off like they didn't know what was going on. This dealership is dirty and they play dirty business. Who know how many people they had scam due to the dirty negotiations pratice they play on me. I highly do not recommend this dealership for anyone. This process was also through Costco car program and at the end of the deal they play dirty negotiations business, switch up the car and didn't inform me anything about what their dirty business trick they were gonna do. The deal was agreed by me and the dealership and then we come to find out they try to play us for a fool. I complaint and requested to talk to the managers and all the employees try to avoid me because they knew they try to pull a dirty business deal but it didn't go according to their dirty plan!
Honda lease - Chad
Awesome service and quick. Elena was great and everything went smooth. Even let us borrow a bow to put on top of the car to surprise my daughter.
Discrimination and Prejudiced implied we were xxxxxxxxxx - amdsiam
We were looking for a honda cr-v 2018 and went to this dealership on 3/10/2018, we were there at around 7:00 PM. The salesman was quite nice in the very beginning. We looked at one vehicle and decided on it. Before we started on the pricing, the salesman asked us to fill up some paperwork, which I found irrelevant. I informed the salesman is he going to run a credit check on us, we already had pre-approved loan, he informed us, it will only be a soft run. We also asked him what is the mileage on the vehicle, he informed us it is less than 12 miles and all their vehicles had less than 12 miles. Then we settled on a price and I signed the paperwork, he gave us one piece of document which was authorization for credit check, my wife was suspicious about it, but as the salesperson told us before I believed it would be a soft check. We also gave a downpayment of $2000 using my credit card and were poised to come back in the morning to get the delivery of the vehicle.
When they pulled the vehicle in front of the service center, we found out that the car had 33 miles in it, we asked the salesman Keith why it was more than 12 miles he said the system did not update the milage on this vehicle, this struck odd to me as before he said all their vehicles were 12 miles or under.
We went back to the hotel at night and then I received an alert in my email that my credit was run, this came as a huge surprise to me as I was told it would be a soft check.
We went back to the dealership in the morning and told them why were we not informed about the credit check. They told us we signed a document, we called our bank and even they confirmed us that since we had pre- approved loan they did not have to run my credit. When i confronted them with this they told us it was to determine my identity, i asked them even with my two forms of ID how does a credit check validate my identity? they then told us that it was to prevent terrorism, this came a terrible surprise to us, we are a muslim family and my wife was wearing a hijab, it was then we realized that they were being discriminatory and prejudiced. It was Keith who helped us initially who told us they would run a soft credit check, however, we were discussing the price with probably "Robert" I can't recall his name properly, and this was the gentleman who made the comment that they need to run credit check to prevent terrorism. I immediately demanded to speak with the manager in charge, however, he said he was the person in charge for the whole site, we asked him if there was anyone above him who could talk to us, he responded he is the highest ranked officer there. I told him that I will not be buying the vehicle from them, then he came back and told me that the vehicle had a ding while they were installing the roof rack and he would reduce the price by $500. I declined his offer.
I have waited this time to see if we get any call back from any other member of the management, as we were approached by Larry Reuter who was the service manager and he listened to our worries, however, no one called us to apologize.
I don not just jump on the internet and give a bad review, however I have waited and gave them some time to reach out and make things right, they did not and now it is my time share my experience with others.
Extended warranty is a scam!!! - N.c
When I purchased my car from this dealership, I was given an option to purchase an extended warranty which at the time I was told that it will cover wear and tear of the tires. Well I have my car for 3 years now and one of the tire have a bubble. I took it in and was told that the warranty doesn’t cover it. End up have for pay for the service. Needless to said Honda salesmen will said anything to make a sell. Please don’t purchase and extended warranty because it’s a scam and they will tell you just about anything to get out of replacing or fix your car.
For being a big dealership Honda you sure do look like a bunch of scammers! It’s sad to say I will not buy my future car from here again or continue to do any kind of services with them!