Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Service - Adan
The service is good, but the prices it has are very expensive, I would like them to have reasonable prices. Thank for everything and help with my car.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Turn Around and Run To Somewhere Else - bigflan
Too many things to list and this could literally be a short story. Major engine work done at 54k miles. Timing chain goes out at 90k and caused $6000 worth of damage. Audi only covers the cost of timing chain but only 25% of damage the timing chain causes. Why? I was told by two separate customer service agents named Rachel and Emily that it’s against the law and the judge who signed the CLASS ACTION SUIT WON’T LET US. I call back to ask for copy of suit and name of judge and was told I didn’t hear what I heard and was transferred to an alternate number. What the heck?! I didn’t hear what I heard?! I told her to check the calls as they are recorded and she said, “only some are recorded.” Oh, and in order to get the timing chain covered (which cost $2000) I had to have the Honda dealership on Wilsonville get ahold of the previous owner for records cause Audi would not do it. Yet both dealerships has the same info! The service manager who sat comfortably in his office can bugger off in my opinion. I do feel bad for Brian who I dealt with mostly cause he has to be the mouth piece for a heartless and all about the bottom line dealership and company. Now I’m off to pay $3500+ for something that should be covered.
The fact is this...Audi Wilsonville did major engine work on this car at 54k miles. Then 35k miles later something goes wrong and they only cover part of it because they have to due to a class action lawsuit. And there’s records that prove the car was well maintained during that 35k miles. Only another dealership went above and beyond to get those records cause Audi would not.
And if you question any of these allegations feel free to ask me for paperwork and phone records to prove it.
Audi Service Advisor