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Ask for Vanessa - Drwebby
Vanessa was attentive and helpful. The process was one of the easiest car buying experiences we’ve ever had. See her when you visit. She’s likely to get you the car you want with the terms you need.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Kudos to my sales Team - three of the best humans ever !!- - Betty Grable
My sales team is what sealed the deal !! - Violet Frahn- Taylor Duun and Joe Teeny went Above and Beyond ! - Not once did they Patronize me - That is so refrshing for and 82 year old lady these day - I truly hope the dealership realizes how Awesome these Three People Are !! . They are Keepers and to be tresured !! .... Thank you, Violet, Taylor and Joe = i will always have fond memories of you guys - i may come out there just to say Hi every so often - You three Rock ..... General Manager, please let these three mentioned that I gave them the highest rating I could - 5 STARS was not nearly high enough !!!! - My three Heroes !!!! - Sincerely, Myrna M Nowotny
Excellent customer service - Ferry
Not only we got the best deal, we also had the pleasure of meeting Rick Gilpin who was incredibly friendly, professional and knowledgeable. The entire crew were excellent. Thank you to each and every one of you, specially Rick.
No call back - homer
I contacted Carr Nissan service to schedule work to be done. Initially they called back, seemed friendly and ready to help. The service person said they would check on parts availability and call me back. After waiting all day, I called again the next day. Left another specific msg for the service person. Days later, No response. They may be good, but I guess I will never find out.
Awesome Finance person - coolmanu
Travel from Seattle to Portland to get my new car, they make it overall great experience, I am not disappointed getting a car from OR with Nissan of Portland.
Great experience with will do again.
All went great, nice people Ivan, Allison and Dante
Best Finance person I ever met with a car dealership, he is awesome, Make it signing process a fun.
Third Times the Charm!!!! - DAchED19
The personal touch by our salesman, Matt Naff, is second to none!!! This is the second car we've purchased from Matt because he is so knowledgeable, personable, and NEVER pressures you to buy something that you don't want. This is the third car we've purchased from Columbia Ford because not only is the buying procedure stress-free but the follow-up service is excellent!!!! We would NEVER consider purchasing a care anywhere else!!!
I found a great new 2012 silver Frontier SV, V6 with tow... - Kevin B.
I found a great new 2012 silver Frontier SV, V6 with tow package for the sale price of $24499.00 at this dealership from www.gurucars.com that indicated this new truck had been with the dealer for about 90 days and had several price changes. I called the store and spoke with Jessie, the salesman. He confirmed the truck was still available at the $24,500 price.
I told Jesse I had my fico score, high end-trade-in value car available to make a fair deal with them the same day (Friday, July 27, 2012). I told Jesse I was coming from Tualatin and that it was a 30 mile drive each way--through Sherwood, Newberg, etc. It was a long, slow trip on a very old highway. I told Jesse I was coming there to make a deal on the spot and didn't want to play games. I even phoned to tell him I was on the road and looking forward to buying the truck, if they could work out adding fog lamps to it. All was good until they did the trade value on my SUV.
A 2005 Subaru XT 2.5 limited (fully loaded with tow package, top end stereo/CD player, 6 speakers, cruise, seat warmers, windshield, mirrors and window defrosters all around, turbo, all wheel drive, sport drive, brand new tires, service records, blue with black interior, automatic, sun/moonroof) and 51k miles by me, the original and only owner. My Subaru is very clean and in excellent mechanical order. No dents, chips, tears, cuts, damage at all--inside or out. I'm a nonsmoker. My car still smells new because friends tell me this when they get in it. The only thing this dealer had a problem with is that the mud guards on the wheel wells were discolored from the sun. That was the big issue for them to cry about my $13k trade that I was now firm on from the assessments of 2 previous dealers just days before! This was their issue?!! Wow.
All I asked for was that they kick in (and install) a pair of fog lamps, arrange the Nissan financing, and I would buy and pay for the tannue cover to be installed by them (but worked into the financing) to complete the truck and sale with payments near $200 per month. We never even made it to this point once they couldn't soak me on my Subaru's trade-in value. Did it ever dawn on them to put the lamps and the top into the price of the deal, then show me how the payment would still be affordable? Nope.
Twice I told Jesse that I would buy a tannue (sp?) cover from them to install before asking his GM if we had a deal. Jesse (though a nice guy) never listened to me about the cover. He heard nothing I ever said about adding items to the truck that I would pay for--just not fog lamps that the dealer can easily absorb in house or work into the final sale in payments. Give me something, I'll give you something. Someone was asleep at the switch here.
Total dealer loss on this:
lamps and bed cover add ons: $800 if worked into the loan balance somehow.
$5,000 profit with a $18,000 resale of my Subaru Outback (traded-in $13,000)
$750 manufacturer to dealer incentive rebate
Hold back money from Nissan
$2,000 invoice profit--give or take, on a $24,000 truck
Their reputation and credibility
Total potential profit on my deal for this dealer: atleast $8500 bucks plus the financing over 4 years. Another $1200? Yeah, they're losing money alright.
They didn't even bother to drive my car back to the front of the store for me after the appraisal. Nahhh, let him fish it out of the back lot for himself. Let the customer know he is now unwelcome because he doesn't do things OUR WAY!!!!!!!!!!!!!!! Not a problem. I cheerfully left without a harsh word.
Tonkin Nissan called and are offering me an even better Frontier model with more features without tricks and shady tactics. Tonkin has a terrific score nearly 5.0 on this site. Is the truck more money? Sure, but it's about value, bang for your buck. Getting what you pay for counts.
Avoid the tricks and tactics this dealership uses. They play games when a verifiable buyer walks in with a reasonable attitude about buying a truck.
The customer service was excellent,fun and quick! - sniper10r
My brother and sister and I were just driving around looking at cars and dealerships and when driving around in the parking lot of Kiefer Nissan Gresham we were approached and helped right on the spot.
It was our first stop at car shopping and it was our last stop because I went home with my new Nissan Sentra. Customer service was incredible.
Alan Webb Nissan