Excellent buying experience - Robbie
I cannot say enough good things about my recent buying experience with Klein Honda! Our sales associate Geoff was SO HELPFUL, knowledgeable and attentive to all our concerns. He is a true professional and I would recommend him to anybody looking to get a new car.
Honda Fit 2018 Purchase - GoHawks12!
We came in looking for a new car to do Uber with and gave us an amazing service with no hassle and no issues Very friendly , approachable and easy to talk to as well
Smooth process.knowledable and friendly.. - Stephanie
Just bought my CRV.. love it. Zachary was patient, listened to our needs and treated us like a priority. He is a great young man who knows how to treat customers.. trustworthy and knew his product.
Jin Sato was of a great help - Bob
Jin Sato was very helpful. This is our second time we bought from him, and will probably buy our next Honda from him as well.
Absolutely the worst I've ever seen - Cupcub
I have never been treated so poorly by a service center. When I noticed items missing from my truck I went in to ask them about it. First, they said that they left my truck unlocked and it was broken into. But the police have no record of this crime, so I can only assume one of their guys took my $250 sunglasses and other items.
Then I noticed that there was a dent in my rear bumper and the trailer wiring had been ripped free. They looked at it, claimed it has come in like that and refused to fix it.
Then when I complained, the argued with me for days in emails. Completely unprofessional, Stay away. Stay far away.
2018 Helios Yello FIT! - Happy with helios!
My husband and I just bought our second car from Honda of Bellevue, from sales agent Tom Jorgensen. He is a really nice person to work with in selecting a car; not at all pushy but very efficient in helping us figure out what the best purchase would be. now that Honda has a wonderful yellow option (no more 2015 "Mystique Yellow -" which was actually MISTAKE yellow....) the new fit was the perfect car for me. I love it and Tom made the purchase very straight-forward and easy.
Good service, nice people. - Blistergrip
Very pleased with the service. I was helped by Ryan, who was informative and friendly. I was told the work would take two hours, but they were finished in only an hour and a half, including a wash and cleaned interior.
Only two negative issues with the dealership, neither of which should reflect poorly on Ryan, or the folks who serviced my vehicle. First, I called the day before and made an appointment for the service, but when I arrived, there was no record of the appointment. Ryan however got me in, and the work was completed sooner than expected.
The second issue was a greater concern. When we bought our vehicle, a 2015 CRV, on their certified used car program, our salesperson told us that all regularly scheduled maintaince was free for the first year. Unfortunately, I found out today that the only maintaince that was covered was the oil change. Apparently the salesperson was misinformed, or worse, misleading in his claims. This should not reflect on Ryan, or the rest of the service staff, whose service was excellent, but does, unfortunately, reflect poorly on the dealership as a whole.
Unprofessional staff - arturgh
Unprofessional staff. We were working with Sales Manager Danon Dugan and sales representative unfortunately I don’t remember the name. Also buyer talked to Andrea Fredell who refused to help either. I lease a Acura which was towards to end, there was a buyer who was interested in buying the car I currently lease. As I don't actually own the vehicle the buy and sell should be done through Acura or Honda dealership. The buyer calls dealership makes an appointment, as almost always dealerships do a person over the phone says that no problem come down here we will get this done. So we went there, they were able to pull out my Acura financing account, to find out the actual payoff and all the other details. On that day they told us that can not complete the paperwork as car buyers inspection is needed which costs around $170 and takes around 4 hours to complete. So the buyer makes an appointment I go there leave the car for inspection, and come back after its done around 6PM Friday night. We did wait there for 30mins to an hour to get our turn for manager or finance manager I am not sure to get us. So he takes the car inspection and asks, "Any reason you guys came to Honda and not Acura?" Also continues that technically there is no difference. And then goes talks to his boss over the phone comes back and says that his boss said that they can not do that. And at that point I was on my other car as I was under impression that after the paperwork the buyer will drive Acura and I will drive back. When I said that what? I am not physically able to drive two cars at the same time. You knew that this was Acura from day one and said that you will do that. The answer was simply yeah I know, I can not override my boss. And offered to give me a gas. I said I don't need your gas, you burnt my day and a half, you knew all the details upfront, did not do your homework to know whether you are committed to complete that then don't make people come do dealership. Oh almost forgot, I leave 30 miles away from this dealership so they made me to drive there on the first day, then on the "deal day" I drove there, then buyer dropped me off to my place, then I drove back to dealership to do the paperwork, then as the boss did not let him to finalize the paperwork, I had to drive back to pick up my wife, come back take the car and drive back. So these guys literally made us to drive 200+miles. Think many times if you want to deal with these guys.