Money Saved! - Kristen
What a pleasure it was to work with Parker Drathman! He has a wonderful personality, handles a busy service environment well, has excellent customer services skills & follow up, and a fantastic attention to detail. He took care of all aspects of my service, helped set up a return ride to work, and helped to set up a rental while my vehicle was in service overnight. He even located my active pre paid maintenance plan when I thought it was expired! He goes that extra mile every time I come in and I really appreciate that. What a great addition to the Chevy team you have in this one. Thank you, Parker!
Top Reviewed Specialists At This Dealership
Excellent buying experience - Mortahn
I normally hate the car buying experience, and with all the horror stories about pushy salesmen and sneaky sales tactics, I was really anxious about buying a new car. But my experience was very positive. No hard sell tactics. Very low key and comfortable. They tried to low ball my trade in value (I guess you have to try and maximize the profit) but after pointing out the true value of my trade in, they came up considerably. I got the deal I wanted on a new Chevy Bolt EV, with no hard negotiating. The transaction took a lot longer than I would have like, lots of sitting around waiting, but that's par for the course, I think. Salesman - Bob, his manager - Chris, and the finance guy - Tom were all great to work with and I would definitely recommend this dealership.
Car problems - Bertelson
We bought our old car in for service and when we found out that the repairs will cost about what the car was worth and we couldn't afford that the dealership was very helpful and getting us a good trade in for that car and getting some sweet new very inexpensive car so that we can continue with our lives very fast friendly service helpful and able to walk us through every step of the process
Excellent service - Alberto R.
I have always had an excellent service here and I would like to give a big shout out to Kathy Cope, I went to buy my next car and she was really attentive and helpful the entire process, keep up the good work.
Awesome - Joan Hays
Hugh Monahan was perfect. Joe Harvey was perfect. I had myself so stressed for months about having to buy a vehicle. The crew at Speedway Chevy really put me at ease and in the driver seat. Thank you so much Hugh Monahan!
Excellent - Sonjavier
This is my third car from Bill Pierre and I cannot elaborate how professional and patient the people that work there truly are. Prices are always reasonable and competitive. Thank you so much for the excellent customer service and will be back to buy my fourth car from you guys in the future.
Very knowledgeable! - Ashley
I had been looking for a car for awhile since mine broke down and I went to multiple car lots trying to find the right one without wasting too much time. Brett came out while it was raining and greeted us with a smile. He explained how the whole process works and was an open book the whole time. I felt really comfortable and knew he was honest. It was also amazing to me how much he knew about each car. After going to multiple car lots it got frustrating but anything I asked he knew! He takes pride in his work and it shows! Even though I didn't end up purchasing a car from him he was still extremely kind and answered any questions I had. He is not your typical sales person that only wants to deal with you if you are paying. He will go out of his way to help! I can't thank him enough for my experience!
If you are looking for an honest, kind, personable individual then ask for Brett!
Car purchase - Zac
I traded in my Honda of a year old simply for the horrible customer service I received every time I visited the Honda dealer. I live roughly 200 miles from Roy Robinson Chevy most of the deal was done over the phone. When I got to the dealer everyone was super helpful, the salesman Nick did an awesome job explaining everything I had questions about my new Camaro ss 1le. He also had the stupid front license plate bracket removed for me as well. It was a reall shock to finally get good customer service from a dealer.
Good experience - HappySilveradodriver
Nice and polite team. Knowledgeable of their product. Never felt pushed to rushed they were very accommodating answering all questions and willing to go the extra mile.
top of the list non negotiators - local resident
I spent the better part of a day buying a used vehicle from this dealership and they would not negotiate a $50 drop in price to pay for a broken tail light lens. I purchased the vehicle anyways it it has been the worst Toyota truck I have ever owned having to spend over $1500.00 in repairs and counting. I would never deal with these people again.
Scam Artist - Scott18
I bought a car 2 weeks ago and it broke down I had to continuously had to keep calling to get a hold of the salesman who sold me the car leaving messages and him never returning my call. I would never recommend anyone to buy a car from them I would tell you to go elsewhere if you truly want an actual honest and fair dealership.
Classic bait & Switch - Broadview car customer
Just visited them on 5/26/18. Two cars were advertised at reduced prices strangely were not available when I showed up. The dealer had promised to get them ready to test drive on the phone just prior to my visit. After testing substitute car that was not discounted. ,I told them I wasn't interested in that vehicle. Wonders of all wonders, one of the vehicles I originally came to see was suddenly available.
Spent 2 hours arguing with the Sales Manager over the terms and trade-in amount.They advertised a $1,000 increase over blue book on trade in but only offered $1,000 total which in effect was zero value for the trade in vehicle.
They insisted on a full $150 document fee which they advertise is subject to reduction.
Got so fed up,I just walked out. 2 hours wasted. Don't go there
Neither Negative nor Positive Experience - Don't Call Me "Kid"
Attempted to purchase a used vehicle through Brooks Biddle. The salesman seemed nice enough, but kept me waiting hours and was not responsive to my questions or concerns. Further, the salesman was extremely condescending. If I weren't a young-ish woman (in my late 30's), I suspect I would be paying less, but I wasn't willing to haggle very hard since the salesman spoke to me as if I were a particularly stupid child and I knew the price to be in a reasonable range according the KBB values. It turned out to be slightly high using NADA values; be sure you check both.
Salesman was not knowledgeable about the vehicle. Sure, it's a "really nice car," but that gives me no information about the vehicle. I would expect some basics, such as gas mileage, knowledge of braking system, etc. Would not give me any paperwork after we settled on a price, and in fact, did not seem to know what paperwork was required in the sale of a car. Turns out a different guy handles all the paperwork. That gentleman was quite nice and respectful. Salesman said multiple things that were factually inaccurate, such as telling me the car had all wheel drive when it has front wheel drive (thankfully I came having done my homework), telling me that CarFax reports were guaranteed accurate (they are only as accurate as their information sources; a CarFax report can't actually guarantee much and only shows records from certain sources), not seeming to understand what a certification of emissions is, otherwise hemming and hawing and ultimately seeming slightly incompetent. Perhaps this is a sales tactic of some sort, but it had the effect of causing me to want to take my business elsewhere rather than wait for the salesman to get it together, but I really liked the particular vehicle I was purchasing and stuck it out.
This dealership very clearly prioritized service to people who were using their financing (to be expected), as well as middle-class, older (50's and above) couples, to the extent that I constantly felt they were trying to put one over on me in some way, but couldn't really put my finger on how. I know there's some bias because the salesman was constantly assisting another (older, white) couple while I was waiting and when he returned to me he had forgotten what we'd previously talked about. Perhaps they just don't have enough staff? Perhaps "bumbling, disorganized dad" is part of his sales strategy? However, I'd guess that based on the majority of the positive reviews of this dealership being from older white people, and because all of the staff seem to be older white people, there may be some inherent bias happening. I certainly didn't enjoy the way I was spoken to and felt there was a severe lack of professionalism in treating a customer like a child.
The salesman thoughtfully had the gas tank filled up when I came in to finalize the purchase, but the windshield wiper fluid reservoir was bone dry. This dealership is connected to a service garage. The lack of attention to detail was somewhat concerning. Not a deal breaker, but proceed with caution. I appreciated that his heart was in the right place, but there is room for improvement.
The dealership could vastly improve the customer experience by using more respectful terms to address customers (ix-nay on the "young lady" and "kid," I'm almost 40) and by being more transparent about timelines and documentation. You have to expect a certain amount of B.S.-ing with car sales, but there are more savvy ways of presenting it to the client. Salesman told me he was "proud of me" when I purchased the vehicle. What??
I received a "survey" call after my purchase. When I expressed my concerns, I was told I was wrong and the "majority of people" enjoy their experience, then the caller quickly ended the call. Why call to get my opinion and then tell me my opinion is wrong?
I'd like to say it was a wonderful experience because the people at Brooks Biddle seem very nice and probably mean well, probably aren't aware that their mannerisms are even remotely problematic, but "inter-sectional feminism" is definitely not a term they're familiar with and they are decidedly not politically correct. Proceed with caution if you are female, under 40, or a person of color.
I did not have any experience with the service side of the business, only sales.