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They were very knowledgeable and articulate. I never once... - kyleehill
They were very knowledgeable and articulate. I never once felt pressured, but informed. Welcoming and warm atmosphere from the first step. Highly recommended for customer service and products.
I owned a great 2005 Acura TL in my past and was looking... - sebsilver95
I owned a great 2005 Acura TL in my past and was looking to find another used Acura. My first visit to Acura of Seattle was unhelpful to say the least. My sales representative grew increasingly frustrated with me due to the fact that I was looking for a used vehicle and not a new one. He kept on pushing me towards a new vehicle or lease. This ultimately led me to walking out frustrated and upset with the lack of help I received. The customer service was surprisingly unprofessional.
I inquired online about a vehicle on “Edmunds”. A young determined sales representative from Acura of Seattle reached out to me. She grabbed my attention with the level of tenacity to find me a vehicle that would work. I came in again a few weeks later, found a vehicle and purchased it. Purely based upon her interest in helping me out.
The sales manager offered me a price and APR I was satisfied with. The financial representative could not find a bank that would finance this vehicle (Good credit, but negative equity on trade in). That wasn’t the problem, the problem was that nobody was telling me anything. There was a strong lack of communication. I only found out I wasn’t financed yet because an automatic payment for my last vehicle came out of my account. This was frustrating because the reason for purchasing this vehicle was to save money.
I made the decision to come in and get another vehicle because it was obviously the wrong one to try and finance. I found one quickly and we got to an agreement. After I agreed to purchase the vehicle I was practically forgotten. I sat there for awhile without any contact. Another customer test drove the car I already agreed to buy!! After I signed papers I asked about the car getting cleaned and prepared. No response. I got tired of waiting for hours so I went out to the car and I had to be the one to take off the stickers and advertisements on the windows (warranty disclosures, year and model stickers.. etc).
The car was dirty on the inside and outside. The windows were very hand printed and gross. My sales representative was nowhere to be seen and I just drove off after waiting for another 30 minutes.
I genuinely haven’t had a worse car buying experience. I caution anyone looking for a vehicle that’s used.