I felt like family! - Tara A Nelson
From the minute I walked in, no pressure, well taken care of! It was like I came forward to my family with a self problem and everyone rallied to my aid. I’m walking away a happy camper with a new car!
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DON'T TRUST THEIR WORK - Bob Wojnicz
I used to really like this dealership's service department for my 2011 Ram 3500 truck. Now, not so much. Brought truck in for an LOF, tire rotation, and steering wheel centering after they did a wheel alignment some time back. All prior to driving that truck from Federal Way to Phoenix, AZ.
(1) Tires got rotated but they didn't adjust the pressure-- so was dangerously low in back and dangerously high in front. Discovered this at home and entirely by chance; and
(2) They didn't adjust the steering wheel, but maybe that was a good thing.
I don't mind paying more for dealer service rather than using an independent shop, but if you can't trust a dealership to do a proper job on a basic service then what's the point? The speed limits on the way to Phoenix are mostly 75-80 mph-- not a good speed at which to have tire/handling/stability problems in a pickup. I'm quite aggravated that these guys put me and my family at risk this way.
I did complain to Risa, my service writer about this. She said the manager would get in touch with me. That never happened. Use these guys at your own risk.
Arrived via city bus - Left with new wheels - Richard P Gentry
Had a surprisingly stressfree and relatively easy new to me used car purchasing experience. Arrived via city transit and left that afternoon behind some new wheels. Willie Newcomb actually listened to what I was saying and never pressured when I said no. Walked in with simple needs and left with my needs full-filled and under budget.
Paul is Awesome! Best Experience - Jicot
Thanks Paul for an easy process of trading in both my cars for an awesome new ford! made it very quick, very knowledgeable and compassionate due to the situation i placed myself in with two cars. Thank you!
Heartbreaking - Jeeperchick
In July I took my son's new car with 3000 miles on it into the service department because it smelt so bad like antifreeze that your eye and nose would burn. They looked at it and told us that sometimes new cars smell like that and there was nothing wrong. My husband refused that answer and asked that a different tech look at it. The new tech, within minutes knew the heater core was bad. After them having the car for 2 weeks we got it back and it was absolutely destroyed. They disassembled the car with a screwdriver leaving gouges everywhere. The hood and both doors scratched, there was a dent in the passenger door, the heated seats were wired up backwards and none of the dome lights or overhead lighting worked. To repair the damage they caused, they had to replace numerous interior panel pieces, fix and repaint the door, repaint the rocker panels and door jams and buff the whole car due to scratches. After several phone calls and time off work with trips down they finally had everything finished at the end of November. The kicker to this story is the car still smelt like antifreeze (not as bad as the first time) and when I said something about it, the shop Forman and service director told me that sometimes new cars just smell like that. Well I'm not a complete idiot so I have since taken my sons car to a different dodge dealer to have the heater core looked at. Not to my surprise the heater core had failed again! They said it had failed again because the tech at Bud Clary obviously damaged the heater core casing trying to beat it into the place. It's now January 11th and I think we finally have everything fixed and I'm hoping I can start the new year off not dealing with this car anymore!