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Just want to give a shout out to Jake W for taking the... - Kathyjo86
Just want to give a shout out to Jake W for taking the time to educate me on the amazing Volkswagen vehicles at Volkswagen of Puyallup. His knowledge and enthusiasm of the variety of cars and taking the time to hear what would best suit me and my lifestyle was refreshing and appreciated. He is definitely mine and my families car guy for life! Thanks Jake!!!
BE AWARE - ACGOMEZ
Unorganized place, traded my vehicle here. Some salesmen don’t know how to do their jobs, after signing paperwork I was told I was good to go. Clearly, I wasn’t. Apparently I still have to pay for the other vehicle getting late charge fees. I mean why can’t I get a heads up from this dealership to let me know I need more paper to sign. Unfortunately I was informed by my bank for the late fee, 23 days later once I purchased a vehicle. This dealership only cares about good reviews and selling cars. I would think twice about this place, never in my life I dealt with this.
The finance manager Rachid said that corporate couldn’t do anything in their end. I now have to pay this late fee from the initial vehicle. This could’ve had been avoided if they would’ve just called us a day or two after my purchase. But no, they want to wait and affect my credit. Good job Volkswagen of Tacoma!
The service department at Auburn VW is atrocious. Worst... - CC261
The service department at Auburn VW is atrocious. Worst experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years.
Extremely rude and dismissive advisors. Inconsistent information, when you actually finally hear from them,
about the repair. I didn’t even learn my advisors name until we pushed to get info about our car on day three of absolutely nothing from them.
Took my car in for a warranty bulletin for leaking sunroof. They left it filthy inside along with the body shop dust/headliner insulation all over the seats and dash for my kids to get all over themselves. Every window has handprints on them. Didn’t even look like they attempted to clean the outside.
I was waiting for my VW survey so I could let them know my issues before making things public but realized I wouldn’t even get one because they never asked for me email address!
So my final straw was that my husband is now having to shop vacuum my carpets two days after picking it up because they left them wet from the tests and now my car smells like mold inside.
I can’t express enough how terrible the service dept is there. You’d be wise to go elsewhere for your service needs.