74 Alabama Ford Dealers

Buyers please beware. - ChrispyjVW

Buyers please beware. Things discussed via text and email over a weeks worth of time simply didn't match with what actually transpired on the dealership lot... You are told "your presences is your leverage".. only to be baited and switched once you arrived. Very deceptive and dishonest.. Proceed with severe caution.

I have bought 2 vehicles from this dealership in last - jackbbull

I have bought 2 vehicles from this dealership in last couple of years & will again.the promptness ,courtesy,& care of are the best!.Taylor Thornton was my sales associate:She took care of my every need from finding,sales ,& financing the right vehicle .even had an recall issue.she took care of it completely the same day..you rarely find a associate like that. Town & Country is lucky & should feel confident & happy having folk like that represent their company..Thank you Taylor!

Everything started out ok, but it's been almost 5 months - lashandernoland

Everything started out ok, but it's been almost 5 months since we bought a F150 from there. We still don't have registration papers to get a tag with. Now the truck is in the shop with $2000 worth of work needed to be done. I've been calling all day long to see about the VSC that I paid for at the time of purchase. No one has bothered to answer my calls and it seems as if they stopped answering the phone. I need my truck fixed ASAP! Express Oil is not going to wait too much longer. I'm really considering legal representation because this is ridiculous.

Bought van over the phone. - amhc777

Bought van over the phone. Carfax had no accidents, but once got home, noticed side door and rear quarter panel had been in an accident and repaired. black paint peeling off a white door. There was no price decrease to this effect. Dealership said they didn't know anything about it but detailed it twice before I got it.

While visiting our son in Huntsville from CT, we needed - The Hunts

While visiting our son in Huntsville from CT, we needed the vehicles brakes repaired so we could drive back to CT. Glen Smith went above and beyond in getting our truck immediately repaired and even provided us a ride back to our sons home. Could not have asked for better service. We will be relocating to this area in 18 months and we own 3 Fords and you will be getting all our business. Mr & Mrs. Hunt

Kenny and Marlos were absolutely amazing. - Madyson Waters

Kenny and Marlos were absolutely amazing. Kenny Beasley was our salesman and he made the process so smooth, pulled the car immediately and walked me through all car features. Marlos immediately started working on my power of attorney and had all the paperwork ready to sign in a matter of 30 minutes. Kenny had patience with me and my two screaming children, allowing me to feel comfortable in my decision. I highly recommend if you are military, dealing with a POA, or just wanting a good experience.

Low pressure sales. - Daniel

Low pressure sales... the vehicle was ready to go...Michael was very helpful and knowledgeable

Great customer service! - TiffanyMcK

This was by far one of the best car buying experiences I've had! Chad helped me out in making the decision to make a purchase and Sal was great with the financing! Awesome, friendly staff! Would recommend to anyone!

This entire Company is nothing but a bunch of Crooks. - thomasfowlerbug

This entire Company is nothing but a bunch of Crooks. I had the Ford side lie and cover up incompetent work and this side had someone reach out to me and basically promise they were going to make it right. Needless to say old Crook Chevrolet and Ford come through like always. People save yourself some heartache and don't do business with them

Service of my F250 super duty. - Andrewl813

I have been to Ed Sherling a few times and the guys in the service department went above and beyond to accommodate me. They have worked with me on the price of the service, they have done an oil change without an appointment. I was on my way to fish a tournament and got a nail in my tire, and the service rep went in the back and plugged my tire so I could get on the road. I have had multiple problems with a big named service company and they have tried to ruin my truck. I will not go back to anyone else except Ed Sherling. Also, the guys who work in the parts department are awesome too. They have gone above and beyond to find the right parts when I have needed them. They are also going to order my lift, tires and wheels for my truck. I recommend you get to know the employees at Ed Sherling Ford and let them get to know you. Ms. Sherling called me tonight and asked me about my experience at her dealership. I told her that I will not be taking my truck to anyone else while I am in Enterprise. She asked me to tell her if I ever have anything negative to say, I told her that I would. I believe if you want good service, you need to get out and introduce yourself and deal with people face to face. Just for calling me, Ms. Sherling will have my business and you should give them a fair shot at earning yours.

By far the absolute best experience I have ever had in - joeburrell52

By far the absolute best experience I have ever had in getting repairs on my 2019 F150 King Ranch. From the General manager Tony Russell to the service manager Terry Reese. I was taken great care and I didn't even buy my truck from them. Sunny King is the best of the best and will always be my first stop when I'm ready for service or to buy another vehicle.

LIES LIES LIES! - Snookerking2023

LIES LIES LIES!!!! So we make deal on the truck and the sales guy Mike was really nice on the phone and he sends me some videos of the truck and walks around it inside and out. He goes on in the video telling me what options was on the truck and the cameras and he said the truck had the 5th wheel prep package and this was a big issue for me buying a f250 diesel because I have a big trailer I need to pull all the time. My truck had finally bit the dust. So we move along and I see a $1000 add on to the price so I say what’s this for and he says we added HUSKY LINER TYPE MATS TO THE TRUCK BUT THEY MADE BY FORD , has paint protection ceramic coating and nitrogen filled tires. I said I DONT WANT THAT BECAUSE I CAN DO ALL THAT WAY CHEAPER AND HIS WORDS WERE ITS ALREADY INSTALLED CANT DO ANYTHING ABOUT IT SO I AGREED TOBTHE CHARGE. So when I get there to pick up the truck the mats wasn’t in the truck and I ask where they are and he said I go get them we don’t leave in truck until delivery which is fine. So he comes out and goes to put them in truck and they say F150 on them and I have a f250 so I say wrong mats and he said that’s all they had. I say you told me I had to take package cause. It was already installed and now you don’t have them. So finally after arguing and get that straight I’m looking at my NEW TRUCK and it’s raining out and I look at my shifter and the chrome piece is missing off the end so I say something to him and he says we will order you one. I asked that he take one off truck in lot and put on my truck and replace it on there when part comes in. I spend 70 k on a truck I want it to be together before I leave with it as would anyone else buying and spending that kind of money. So they WOULDNT DO THAT NOW IM PISSED OFF. I’ll crank truck up and the truck has right at 1400 Miles on the truck and I bought a NEW truck and they had no excuse but they lied to me the whole time during this deal and I had to have a truck so I say won’t get my business again and leave. I get home and get ready to hook up my gooseneck trailer and there is NO 5th WHEEL PREP PACKAGE OR BALL ETC. NOW IM FURIOUS!!! I call and speak to manager about this and he said I should’ve looked before I left and hung up on me. I have called FORD AND FILED 4 COMPLAINTS AND NO RESPONSE FROM THEM. AND COME TO FIND OUT THEY HAD SOLD THIS TRUCK TO SOMEONE BEFORE ME AND THEY BROUGHT IT BACK AND FORD TOLD ME THAT BECAUSE WARRANTY WAS REGISTERED 3 MONTHS BEFORE I PURCHASED THE TRUCK !!!!! PLEASE BE CAREFUL WHEN DEALING WITH THESE PEOPLE SO YOU WONT GET LIED TO AND SOLD SOMETHING AND USED TRUCK CLAIMING TO BE NEW. I HAVE PROOF AND VIDEOS VERIFYING MY COMPLAINT AND CASE.

PROFESSIONAL JOB - rgmullen

ALL EMPLOYEES WERE VERY PROFESSIONAL AND KIND. THEY DID WHAT THEY SAID THEY WOULD DO. THEY WERE HAPPY TO ANSWER ALL QUESTIONSAND DID NOT RUSH.

Great experience! - peterrabbit

I recently went to Collier Ford. I showed up a few minutes before they were to close, but Mr Byron Taylor was extremely pleasant regardless. He was extremely fair in pricing, trustworthy, considerate, and easy to work with. I plan to use his dealership for my car maintenance. I am extremely picky as to whom I recommend, but I recommend him without reservation.

Very helpful and very friendly staff. - Tripp

Very helpful and very friendly staff. I would definitely buy another vehicle from them in the future.

Great company. Recommend highly. I cannot think of enough... - jimchevy3

Great company. Recommend highly. I cannot think of enough nice things to say about this dealership. Everything was explained fully. Prices were easy to get. I did not have to give my soc sec number just to get the price. Follow up has been great. Salesperson has called more than once. I even get my first oil chanhe free!

no one in charge - ford123

The dealership has changed ownership several times in recent years. The current line up is HORRIBLE! The service manager in particular. He insulted my wife and lied about the work he did to my vehicle. My brand new vehicle, I'd only had for six months was requiring repairs. Based on what I've seen I would not buy or have anything serviced from these people they are incompetent and rude. Makes me regret buying a having traded a Hyundai for a Ford.

Bought a new Edge from John Carpenter. - Eric Smith

Bought a new Edge from John Carpenter. Coudln't have been more pleased. Very hospital and kind. If you want to work a dealership, I recommend John Carpenter for you.

Purchase of A New Car - CLT

I just purchased a Lincoln MKS from King Ford Dealership. I was very pleased with the service of everyone that I dealt with. David Breedlove was the salesman that assisted me through this process. He was very kind and very knowledgeable of the vehicles that I looked at and test drove.. I would certainly recommend this dealership to anyone that is looking to purchase a new or used vehicle.

Great job - David_huges

We were treated with respect and Mr Sales took the time to help us find the right truck for our family. Enjoying my new ride

Great Salesman. - martez003

Great Salesman. Made it very welcoming with introducing me to my inquired vehicle. Any issues I had they were very open and kind and helpful with making sure i was taken care of before and after i left. Next purchase will be a brand new vehicle.

Very Disappointed. - Sherrie

Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.

Outstanding Customer Service - PVinson

This car dealership went above and beyond to make sure my needs were met and made my experience phenomenal! I would definitely recommend this dealership for all of your needs.

The salseman was helpfull not pushy and very personable. - JMPENNINGTON

When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!

Bought new Ford 500 in 2005, faithfully allowed them to... - mikecottonhill

Bought new Ford 500 in 2005, faithfully allowed them to perform service every time service was required by manual. Never notified about brake recall. Still no notice about gas tank technical service bulletin. Tires rotated incorrectly. New service writer unfriendly.