61 Arizona Chevrolet Service Centers

Went to get oil changed walked out to look in front show - Fasteddiecarrillo

Went to get oil changed walked out to look in front show room right away guy comes up to me asking me what I’m looking for I said nothing just getting oil changed, asked me on what I told him 2019 Silverado, he says do you want to trade it in I damp last time I was here they tried to get me to trade in my truck and insulate me he said who and how much and I told him no I don’t want to trade in he says why not finally I got loud and said no I don’t want to trade in my truck he replied why do you have to get loud for, he had severe pressure tactic, very upsetting, has happened the last 3 times I’ve been here like there desperate to make a sale, in waited room no drinking water, they have a TV and a vending machine were you can buy water I don’t think I will be coming here again I will try superstition Chevrolet, I just don’t feel good about this place, and if I had to have work done on my truck I wouldn’t take it here unless I had to

Rodrigo Romo and Enrique were awesome ! - fany

Rodrigo Romo and Enrique were awesome ! They gave me and my husband the best deals and we felt very pleased I highly recommend them ,great customer service and very helpful!

Have had my truck serviced here from day one excellent... - jat1

Have had my truck serviced here from day one excellent work. Also looking to upgrade my truck. I need a bigger one to haul my trailer.

I live 2 hours north of town. - Ty E. Narada

I live 2 hours north of town. When I arrived, the bay manager said my appointment had been for the previous week... but he might be able to fit me in. It took 7+ hours to perform what was described as a 3-4 hour task when I called. I never received any of the free oil changes because of my distance from the dealership, so I thought the oil change was comped. I verified with the bay manager that the oil change had been comped and he said the cashier forgot to charge me. I returned to pay for the oil change. The heated seats have never worked since I bought the vehicle -- I was told that the heated seats were not under warranty: It's the only defect in what otherwise has been a perfect truck. I've had two negative episodes [spanning 20 years] with prior vehicles, and both times, I was made to feel like a lier. Which is why I was careful to get the appointment straight, since I made my entire day revolve around it, but I must have been lying about that too. I addressed the recall only because my diagnostic reports makes me appear negligent: It was logical to have the dealership address the recall. Besides the heated seats, I haven't had any issues with this vehicle and I have no intention of replacing it. I do have serious trust issues with the dealership but there's no point in describing those issues when I'm accused of making stuff up. Hopefully, I won't have to go back.

Roy in the service department was the best experience - johnrandall42@hotmail.com

Roy in the service department was the best experience ever, entire front was also professional. Handled my peoples with ease

I wanted to give a shout out to Joyce and Crystal, I - azredneck4x4

I wanted to give a shout out to Joyce and Crystal, I believe they're both cashiers there. They are amazing with their attitudes, sweet, and professional. They definitely had me smiling after the frustration of dealing with the service department. They deserve five or more stars, are friendly, and definitely deserve a raise because I think they deal with some unhappy people who had the displeasure of dealing with a big job with the service department. Kudos to you two ladies! I appreciate your kindness more than you know. I brought my truck in October to have it worked on. They tracked down the issue and communication was amazing. Ended up needing an engine replacement. That's when things went south. They received the engine December 11th. I have been told for about two weeks all they need to do is hook everything up, test drive it, and leak check it. Well it is now January 8th 2024 and I still don't have my truck and they have repeatedly pushed back the completed date which was done twice today.... Steven in service is amazing but when he isn't there the customer service goes downhill. I can't call and get updates and at one time was told "sorry the parts department is closed so I can't give you an update". At this point I'm beyond frustrated and over not only the truck but this dealership. Jeanette is now involved and offered me a rental but I'm afraid it may make my truck that I'm paying on sit there for longer. I'd like to add I left the dealership owner a voicemail Dec 26th and have not received a call from him. NOW THEY ARE TELLING ME ITS 1900 INSTEAD OF 500. BAD BUSINESS! BEWARE! Now my truck is being "held hostage" because someone there didn't do their jobs from the sounds of it. I'm never bringing another vehicle to this dealership again let alone buying a chevy. Should've stuck with Ford.

Giving this dealership a single star is way to generous, - Baldeagle

Giving this dealership a single star is way to generous, a minus 5 stars would be more appropriate. My grief is specifically with the Service Department and the Service Manager. My 2018 Silverado LTZ 3500 4x4 broke down on my way back from Wisconsin. A few days later I was able to get the track hauled back home and then to Larry Green Chevrolet. I was originally told that the repairs were covered under warranty, the truck only had 40K miles on it. Approx a week later I received a call from another Service writer telling me that since the vehicle had aftermarket parts on it, the warranty was void. Drove to Larry Green to get an explanation and was told I would need to discuss with the Service Manager. During the wait, I went out to where my truck was parked and it hadn’t been moved since it was delivered there. Asked about the warranty and was told again that the warranty was void due to the aftermarket parts installed on the truck. I asked how they knew the parts were the problem when they hadn’t even looked at the truck yet. He told me that if they fixed the truck with parts on it under the warranty and GM found out he would get fired. I reluctantly agreed to pay for the repairs, with the stipulation that I wanted all parts removed from the truck as well as proof that the added parts caused the problem which h acknowledged. During the course of the repairs I checked in on the progress and each time I asked if they had proof that my aftermarket parts caused the problem and each time I was told no but they strongly suspicioned that they did. I reminded him that by Federal Law they were required to show proof in order to void the warranty which was ignored. They never even looked for the actual cause of the problem, they merely attempted to fix the result of the issue. When I paid the $9000 bill and picked up the truck, none of the parts hade been saved as I directed except the aftermarket exhaust section. Within a couple of days of getting the truck back I quickly realized there were issue with the truck and called Steve Lopez. He told me the mechanic was on vacation and wouldn’t be back for 2 weeks. Unfortunately, my truck didn’t make it that long, it broke down again in the same manner as the first time. I called Steve Lopez to inform him the truck had broke down, he informed that the Service Manager had instructed him to have no further communication with me. Several attempts to contact the Service Manager were ignored. As a result of Larry Green cutting off all communication, I was forced to take the truck to Lamb Chevrolet. After a couple three days I received a call from Lamb that the truck was fixed and to come pick it up. I was also told that I needed to have a conversation with the mechanic while I was there. I went to pick up the truck the following morning. When I got there, the Service Writer promptly called the mechanic to come see me. He showed me pictures of the bottom end of the turbo down tube being blown off and you could see that it had only been reconnected by approx. a quarter of an inch. He also told me that the soot level in the Diesel Particulate Filter was over 250%. These the exact same issues that occurred when I experienced the first breakdown! He told me that the cause of the problem was the Mass Air Flow Sensor was bad as well as the Diesel Particulate Filter Sensor. These were preventing the truck from going into regen. Truck was running, but not without issues. Two more trips to Lamb and another $3K and truck still had issues. Truck got worse and took it a local mechanic. He found that neither the turbo or the waste gate actuator had been tightened down and I had a severe vacuum leak. Over 2 years and over $15K, truck runs way better except it still doesn’t regen properly. This all should have been covered by warranty, but Larry Green has failed to respond to requests to resolve. TAKE YOUR VEHICLE FOR SERVICE TO LARRY GREEN AT YOUR OWN RISK!!!

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

E A. - lee_anders

E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.

I had major body work done on my car. I was asked to... - DanRyan

I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem. I expected Moore and I got a lot less :(

Belliny Flores and his team are extremely professional... - WHP

Belliny Flores and his team are extremely professional and very competent. We selected Royal Collision, although the Group are not Porsche dealers, they are certified and guaranteed by our insurers, Allstate.. From the initial contact, through the repair process Royal were “our partners” and completed the repair on time. Particular thanks to Emily, for making this a smooth, painless experience.

Not honest - Marilyn

1 review 1.0 star rating 3/8/2017 I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.

Fantastic service! Will definitely come back. Everyone... - Mayandmarc

Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.

Consumer beware when dealing with this shop. They are the... - joepierce75

Consumer beware when dealing with this shop. They are the poster child for what causes people to be leery of Auto Repair shops. It is safe to assume that most people (especially those who may not be very car literate) wonder if they are getting a fair deal or are being ripped off. If you go to San Tan Auto, I assure you that you will be ripped off. They are for lack of a better term crooks. I had a check engine light on, and over a month or so I replaced several parts. 1st the Mass Air Flow Sensor, then myself and a friend who is a ASE Cert Mechanic installed new O2 Sensors on Bank 1. I got the light again a few days later before I was able to put it through emissions, the O2’s for Bank 2 were setting off the code this time. My friend was very busy and I simply wanted to pay someone to do the O2 Sensors to avoid the hassle. I Called several places, San Tan Auto gave me what seemed like a fair estimate. I took my truck in and they took 25 min to do the repair. 1st red flag, the owner Hector, charged me the full hour when .5 hours labor would have been more fair. Red flag 2, after they pulled my truck around, they told me they had reset the codes, and this was basically the last thing left to replace to cure the code issue I was having. Yet before I even got out of the parking lot, the light popped back on, thinking they had forgotten to reset them I pulled back in and asked them to check it. They told me they were getting “another code” that was the O2 Heater code. They said I would need to bring it back to have them do diagnostics and trace it down to figure out where power issue was. Something felt wrong, so I called my friend (the mechanic) and asked him who he would recommend taking it to. He recommended a shop and I took it there. That shop (who I had a great experience with) told me that San Tan Auto had installed the wrong O2 sensor upstream on Bank 2 and that it was not even connected. It was installed, but the connector was completely different than the one on my vehicle. Clearly a certified mechanic as they represent themselves as at San Tan Auto would know they were installing the wrong part, and if they were not smart enough to figure that out they there is no chance they did not know that it could not be plugged in to the connector on my truck. What was the end game for San Tan Auto? Install a bad part and get me to bring it back to charge me more for diagnosis not necessary so they could eventually fix it and charge me more un-necessary funds. Clearly they were scamming me and I have spent the last several weeks trying to get my money back from them and the owner Hector has only refused to acknowledge fault and repeatedly hung up on me. I would recommend you avoid this shop, they are the worst variety of shops, one with no integrity. Looking for a good shop that will offer integrity and professionalism? I recommend White’s Integrity Auto @ 480-988-5180.