I want to give a zero star but as there are no zero stars - vasubali781
I want to give a zero star but as there are no zero stars I had give 1 star for their poor and negligence service department services. I took my car on Friday last week for my splash shield and as per the service department personal they would order a new splash shield.It will arrive on Wednesday and my car will be fixed on Thursday but when I called the service department for updates they informed me that it has become a backorder would be expected by mid of March. I have to be careful while driving over the potholes etc. My entire spring break went of waste thanks to Jim Click. Being a new customer I got a very good lesson to not approach any new dealer but how much ever you have urgency please go back to the previous trusted dealership for services.I called again today in the morning but was said it is expected by Wednesday and when I asked for a loaner car the guy transferred my call to another advisor who had a voice-mail setup. I am frustrated as my entire spring break went waste as I was stuck inside my house doing nothing. Next week I have to return to work and with all the huge pot holes and rain in Tucson I don't know what to do. They don't call with updates nor text messages but make you call them. I request please don't go to this service department for services at auto mall as they make you wait for fixing the part and later let you know it's a wrong part and now another week for the correct part. I am frustrated and think of the unlucky day , why did I ever approach this bad services. As I had heard lots of bad reviews when moving from Phoenix. I request customer please 🙏 don't hesitate to go to some other small service providers but never this Jim Click Auto Mall.
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