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Did a very good job repairing my 2019 Corvette after it... - DLAPEDES
Did a very good job repairing my 2019 Corvette after it was in an accident. The damage was extensive in the front end but hidden damage had to be found and repaired. Did a great job.
Top Reviewed Service Specialists At This Dealership
Commercial Service Consultant
Steve Shumaker is in a word fantastic. He's extremely... - Mike W
Steve Shumaker is in a word fantastic. He's extremely personable, helpful and continues to ensure I'm satisfied as a customer during service visits. I've been incredibly impressed by the level of professionalism and the little things he pays attention to. There's a family atmosphere after being a customer there that I've never felt at a dealership - and I'm not a big fan of car dealerships. He's also efficient without being tort or rude. I was quoted a 24.95 convenience fee for a GLB loaner, which they waived the normal charge of 89.95 in the invoice for my scheduled service. Steve is always available to answer questions and genuinely seems to want to make sure you're a satisfied customer and understand what's being done. When I received my 2019 E 300 back it was detailed and very clean. No extra costs on pre-paid maintenance plan for B1 service. I was amazed at the responsiveness of the software updates and the feel of the drive on my way home. I believe some software suspension and engine tuning updates were installed because it felt like a new car! Autostart was faster and smoother, bumps were suppressed, and overall the car tracked with more authority through banking turns, corners, and accelerated better than before especially in Sport/Sport+ modes. I recently replaced tires but the driving experience was very different compared to just after I received the tires - literally a couple weeks before. Very impressed with Steve Shumaker, Merceides-Benz of Tucson, and Mercedes-Benz as a brand. Highly recommended for anyone needing service on their Benz.
Dereck was professional and cared about my cars needs as... - jsuerojr
Dereck was professional and cared about my cars needs as well as mine!
Car looked good and sounds good. It was in great hands. Timeliness was excellent. Thank You
This has been our first Subaru purchase. We selected the... - Jcpalmerclnc
This has been our first Subaru purchase. We selected the Ascent. It had been 12 years since our last car purchase. We were not familiar with all the wonderful new electronic components. Still learning and becoming familiar. Chris was our salesman and we really appreciated his professional, non-pressure approach. He explained many things on the first day, and was terrific!. I attended Darla's education session. She was fantastic!! The greatest thing is that I can call her when ever another question arrises and she immediately takes the time to give me an answer or e-mails me a helpful video to clearly explain the answer. The staff in the service dept are amazing. If there is a question, they immediately take the time to help. Have never experienced this level of service before. We not only have become Subaru owners, we now feel as though we are part of the Subaru Family. Big THANKSs to all of you!!
Love Encore Delivery Specialist
Love Encore Delivery and Trade-Up Specialist
Always a pleasure to bring my car in for service. From my... - Ehaines5047
Always a pleasure to bring my car in for service. From my service writer to my technician, everyone does their job well and keeps me informed.
Fast and courteous. Very clean showroom. Everyone was... - Eldaorduno
Fast and courteous. Very clean showroom. Everyone was wearing a mask to protect one another, which i greatly appreciate. I've been here many times and I've never had a complaint.
Service was fast, courteous and professional. Work was... - BobG
Service was fast, courteous and professional. Work was done as promised and vehicle (MB C300) was ready on time. Very satisfactory experience with service rep Collin.
Professional, prompt,informative, and very pleasant to... - taylor081552
Professional, prompt,informative, and very pleasant to work with.
Always a great experience at your facility. Will deal with one of your partner stores for next car.
Scheduled service was very good. I wanted to take my... - johnteas
Scheduled service was very good. I wanted to take my Corvette to a certified dealer and they were a perfect choice. I will be using them for all my future needs.
Cory was very helpful with good suggestions and provided... - DDD
Cory was very helpful with good suggestions and provided very good customer service. I'd gladly work with him again.
I rated the quality of work as '4' because one of the reasons I brought the car in was due to a dead battery. When I left, I found that the windows didn't open and I returned and Cory who shined again. When the battery dies, he explained the windows need to be reprogrammed which must have been missed. He fixed the windows, even showing me how, so I could quickly get back on the road.
Very happy with my 20 20 Honda Civic it drives really... - Debra Yates
Very happy with my 20 20 Honda Civic it drives really well I had a Honda Civic 2016 looks very nice bought a brand new
I’m always impressed with Courtesy Volvo today was no... - hbiemecksr
I’m always impressed with Courtesy Volvo today was no exception. Andy Sammis my service tech is a great guy along with ability to work so many folks like my wife and I into an exceptionally busy schedule. He makes it look routine and he never seems to worry. He just simply gets the job done. Courtesy Volvo is fortunate to have an employee as special as Andy. Thx for your service and care for all your families.
Duane/service mgr.was very quick and knowledgeable. The... - Petek1953
Duane/service mgr.was very quick and knowledgeable. The repair while not major was fixed early the day after we dropped off our 2016 Wrangler at 5 pm. This was a surprise as we have come to expect three to five days for any repairs above an oil change or service. On pickup, a salesman, met us at the front of the dealership and when I explained that we were there for service department business he insisted on taking us to the appropriate person. GREAT customer service. This will be our Jeep Dealer of choice in the future.
The service experience exceeded my expectations. My check... - zivbaker123
The service experience exceeded my expectations. My check in with Jason Kays
was quick, efficient and I felt completely focused on at all times. Jason made sure I understood everything being done to my vehicle while in his care and thank me for coming in today. I was contacted by Jason that my vehicle was completed much sooner than I had anticipated which was a pleasant surprise even with adding a unexpected concern. When I went in my vehicle was cleaned and already waiting for me upon arrival, we then went over all paperwork in detail explaining the tech findings with my added concern and the information regarding the recall completion. I can say that I drove away completely satisfied with my experience at LHM Alfa Romeo with Jason and his team, I look forward to enjoying my beautiful Alfa and I know I will without worry thanks to this A+ experience. Thank you to everyone involved at the dealership.
Ziv M. Baker
Michael Southern *customer service is a passion. I love... - lauraoish
Michael Southern *customer service is a passion. I love to see a customer walk away happy. I love to walk away happy. Michael Southern!!!!!Happy.
Mitch in service is absolutely customer focused and... - Pete
Mitch in service is absolutely customer focused and amazing, under the leadership of Doug. I highly recommend Chapman for ALL you BMW needs! This is my 3rd BMW from Chapman, and this team is solid and amazing! A+++ Customer Service!
Great experience. Showed up on a very busy Monday... - pepperron
Great experience. Showed up on a very busy Monday (after Christmas) morning without an appointment. I was greeted by Joe Bartizal.
I told him I didn’t have an appointment but he did ask me what’s the issue. I explained to him I had to tie my trunk down because the latch broke.
He did suggest to leave the car with him and he will do his best to have it fixed.
Three hours later my car was fixed and washed not to mention that they did an inspection on the vehicle and found out the battery was ready to go out. So they were able to catch that in time and replace the battery for me. Hyundai has an excellent warranty and everything was covered. No cost to me at all.
Thanks to Joe, it’s Chapman Hyundai now if or when I might have anymore service issues.
My regular dealership I USED to go to could learn a lesson of how to help and communicate with customers.
Great service all the way around, it is always done... - Oldtrains1
Great service all the way around, it is always done correctly. Very pleased. I would highly recommend this company to any one needing work on their Infiniti.
Internal Service Consultant
In December 2020 I drove from Phoenix to Flagstaff when... - jmkersh1
In December 2020 I drove from Phoenix to Flagstaff when my CRV gave me a message that needed to be checked out ASAP. I called Findlay Honda Flagstaff at 11:30am to make an appointment to have my car checked out. They got me in at 1pm the same day. That's wonderful service!
Asstistant Service Manager
Service Advisor / Dispatcher
I would like to give a big shout out to Rosi Williams in... - danny @ Andrew
I would like to give a big shout out to Rosi Williams in Service. I had my unit at another dealership with transmission issues where it sat for 8 days without anyone looking at it. I had a driver out of town and the additional downtime was a problem. I paid the additional cost to have it towed to Chapman Ford.. Rosi was my Service Advisor. She was a joy to work with on my repair. She got my truck in looked at and repaired in a matter of days. She was polite, professional and very easy to deal with. She kept me updated and made sure that everything was taken care of to my satisfaction. My truck was repaired and cleaned and looked like it was showroom ready when we picked it up. I cannot thank Rosi enough for her great work and care that she showed me as an out of town customer. Being a Fleet Manager, I have dealt with many Service Departments in
my 20+ year career. I can easily say that this was the best service experience of all. Chapman Ford has a great, dedicated employee in Rosi.
Commercial Account Manager
Service of two vehicles and purchase of a used vehicle - fred
We took our cars a 2006 Tundra and a 2007 Highlander in for service. It was fast and efficient. We purchased a 2017 Sienna while we were there.
This dealership rocks! Bill Brixey has to be proud of... - Juestes1943
This dealership rocks! Bill Brixey has to be proud of his tight-knit organization, where everyone understands quality care and extends that care to customers — consistently.
This was our first visit as we just moved into Tempe a... - xavierdanelson
This was our first visit as we just moved into Tempe a few weeks ago and we were so thankful for the kind service by Jim Branding! He talked us through everything clearly and didn’t try to overcharge us like other dealerships we’ve experienced in the past. Thank you!
Luxury speaks for itself!!! - ibrown77
For fourteen (14) years we've been a Customer of Scottsdale, we've never been disappointed. As Service Consultants, John Cady and Andy Morgan have made owning an Infinti a very Pleasurable experience.
Great guy, helped my son a I purchase his first vehicle.... - Tanya
Great guy, helped my son a I purchase his first vehicle. Great experience. Highly recommend Scott he was knowledgeable and made the process very smooth!
My appointment day change was handled very efficiently... - jdwilson
My appointment day change was handled very efficiently providing great convenience for me. Upon arrival at the service center, I was met promptly and the car details were taken with all work covered that was to be done. A loaner car was provided for me which was most appreciated. The work was done faster than what it was initially thought needed. I was able to pick up the car and was extremely satisfied with theIncredible job that was done on the auto armor reapplication. The car looked fabulous. The oil change and tire rotation was also taken care of. I was very satisfied with the service and the care give them to my vehicle.
Another Satisfied Customer - mharlana
I'd like to publicly thank Larry Sanchez for another exceptional experience at Chapman VW Service. My thanks also go to Scott MacNeil and to Al Fleming, who steered me through the purchase of my 2011 Tiguan. They are caring professionals, and I've yet to meet anyone at Chapman who was in a bad mood. I appreciate how well they take care of both car and owner.
Jaime was amazing Made my car buying experience... - Laurieshandle
Jaime was amazing
Made my car buying experience fantastic
Please go see him his customer service was second to none! Love my car thank you
Assistant Parts Manager
Called for appointment to have battery replaced.on a... - nona g salisbury
Called for appointment to have battery replaced.on a Friday noon was first told no appointment until Thursday. When calling was then directed to Nicholas Fontana he was fantastic got car in and work done that afternoon. Could not be happier with his effort. Thanks Nick.
Best dealer experience in town. The service tech Phil... - Andrew
Best dealer experience in town. The service tech Phil has years of Nissan and Infiniti experience. He is a true professional. Great job thank you!!
THE WORKS! $69.95