579 Arizona Used Car Service Centers

Always get the best service possible when I take my - Gordon.fan.73

Always get the best service possible when I take my vehicle in for service thanks

Broke a part completely unrelated to what the truck was - Jones Broke It

Broke a part completely unrelated to what the truck was brought in for. Would not accept responsibility.

Bought my Kia Soul here 2 years ago and have been - cinrog

Bought my Kia Soul here 2 years ago and have been bringing it here for it's regular service maintenance because the level of service at this shop impresses me every time i go there. I'm always greeted by name and promptly, car is ready when they say it will be and it's never a hassle, getting in and out of there is pleasantly easy. Thanks Jason for all you do!

Certified Life/Parenting Coach - Sharonrea

Everyone who worked with me wss Friendly,professional,and persistent in ensuring I was a completely satisfied customer. The service department was excellent. Thanks to everyone there.

Excellent Nissan Dealer - joangolfer

We have purchased a series of Nissan vehicles from this dealer and have continued to be impressed with the service we have received over the years. We would definitely recommend this dealer for purchasing a new or used Nissan and having it serviced by the competent staff there. We also highly recommend the Nissan line of cars. They perform very well in all types of weather and are extremely dependable. We must add that whenever our car was in for service, it was always ready before the quoted time needed. We appreciate that!

NOTICE NEARLY ALL THE FIVE-STAR REVIEWS APPEAR STAGED? - T.S. -

NOTICE NEARLY ALL THE FIVE-STAR REVIEWS APPEAR STAGED?? My advice is to go through and read the detailed one-star reviews, there is a CLEAR pattern with what you will find. You can also notice this at their sister locations i.e. Arrowhead BMW. In March 2024, I arranged for my vehicle's annual service, confirming the appointment and scheduling a pickup later in the week. Unexpectedly, Cody Bates contacted my spouse, who wasn't the designated point of contact, and deceitfully added $500 worth of unnecessary services without consent. Despite attempts to resolve the misunderstanding, Cody displayed a lack of accountability or desire to problem solve. Despite paying nearly $2,000 for BASIC servicing (CABIN FILTER, OIL CHANGE, TIRE ROTATION), I was unjustly blamed for the unauthorized upselling (isn't doing that malicious or unethical?). However, even after trying to fix things, it became evident that upselling was a common practice for Cody and the company, leading me to believe it was intentional. Upselling is a common practice however, it should NOT be done aggressively, unethically, or done by any means necessary. Although I've NEVER felt compelled to leave a negative review on google before, I feel obligated to share my experience to warn others about the unethical practices of this business. Unfortunately this is not the FIRST of issues and NOT EVEN the worst of issues... After these experiences It's clear it's not just a "mistake" it's just how they do business. I hope this can help you in considering your options… Go to Scottsdale instead.

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

E A. - lee_anders

E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.