accountability for poor customer service - Honesty1
In the past five years, I have always serviced my vehicle at Hoehn GMC. Recently after having a failed exhaust heater replaced, my batteries all of a sudden were bad. I understand that sometimes parts such as batteries can fail without warning but not while it is at the service department. Most dealerships keep your batteries on a trickle charge while being serviced. Sadly, after trusting Hoehn GMC for almost five years I will be looking for a new dealership to service my truck. It is easy to point the finger at a customer for wrong doing but dealerships are in business to satisfy their customers not run them off. I feel Jerry Brummet could have done a better job trying to provide solutions to my concerns instead of blaming the problem on the age of the batteries.
Horrible - Smarie1990
completely unprofessional, unethical, & truly can't believe that such a reputable supposedly company as "Cadillac" allowed such inappropriate behavior to be going on in a place of business. I would not trust them with your personal information at all considering they have access to sensitive data and if they are not able to operate in a professional manner than they shouldn't have access to it .. I went in to speak with the supervisor regarding sales employees by the name of Michael winczewski and Karla Leyva ... they were fraternizing and upon going through Michael's cell phone Karla decided to share some of my personal information with the company and according to Michael people were laughing and making a complete joke about some of the information that was leaked it is a complete illegal violation of my rights and human resources should be willing to step in and correct the matter....un ethical code of conducts in any business I have tried to address the issue nothing was done about it
Fast easy and Friendly - danielortiz02
I’ve bought many cars before and I usually don’t like salespeople because they cannot be trusted. But I had a very different experience at Cerritos GMC Penske. I was helped by a very young guy named Diego Alvarez who’s the Internet Supervisor and he was quick and easy to work with. I had already shopped at Hardin GMC in Tustin the day before and I knew some what the rebates and the type of deal I can get for my Canyon. When I asked Diego to provide me with his best offer he took me to his office and printed the Invoice of the Canyon I wanted. He gave me a price $1,100 cheaper than the other dealer and broke Down the rebates for me. He was honest about what APR I can get and he also told me that he’ll honor the quote he gave me until the end of the month. I was unable to return for the Memorial Day weekend but I will for sure go back for the 4th of July weekend to buy a truck from him. I can appreciate friendly and honest customer service.
Professional, friendly, and a pleasure to deal with - Doc
I have been dealing with Dutton Motors since 1996. They are honest , friendly, and sincere. They work hard to make the sales experience smooth and see to it we can get the best value for our hard earned dollar.Our most recent purchase was completed mostly over the phone with my wife and I showing up for a test drive and signing of pre-prepaired closing documents.There was no pressure, no sales tactics, and no hassle. Although it is always painful to spend a lot of money, the staff at Dutton Motors made it as friendly and painless as possible.I highly recommend this company!
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Incompetent thiefs - Mikemadman
Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almost a week to get the recall work done. They then tell me I need over $4000 in repairs (new axle, brakes, catalytic converter) but since they have the engine out already for the warranty work I need to get this all done now or it will cost twice as much since they would have to pull the engine out again.
I told him no thanks, I will get it fixed somewhere else, please put the engine back. I then get a call a few hours later saying they put the engine back but noticed sludge inside the engine and I need a new engine for $7000. I said no thank you and they said the head mechanic says I should not even drive my car home it's not safe. I ask if the car is worse now then when I dropped it off, because it drove fine before I dropped it off. He said "no it should be better we replaced your transmission for you for free.". As soon as I got on the freeway my car started beeping and the check engine light came on and oil light came on and the dash said "low engine pressure, turn off engine". My wife and kids were in the car with me and I had to stop on the side of the freeway and wait 10 minutes at least 5 times before I was able to make it home.
I am no mechanic by any means, but once I got home I opened the hood and noticed a hose connecting the air intake to my engine was unplugged and hanging there. I plugged the hose back in and checked my oil level and it was at the correct level and completely clean. I watched a few YouTube videos, bought a new oil pressure sensor and now my car runs fine.
At the very best Tustin Buick are completely incompetent and accidently did not plug the air flow hose back in when taking my engine out and mistakenly diagnosed a faulty oil pressure sensor for the need fora new engine.
Probably (and most likely) they intentionally unplugged the hose out of spite for not agreeing to have unnecessary overpriced work done and knew all along I needed only a new oil pressure sensor but tried to milk a new engine out of me. The most troubling part is the mechanic watched me put my family into my car knowing I would be getting on the freeway and almost certainly breaking down on my way home.
This dealership's greed and/or incompetence put my family and me at risk, had me without a car for two weeks, made me spend several hours of my own time researching and repairing what they broke or failed to fix. All in all it has left me angry and confused. I find it very hard to believe a "respectable" established company would intentionally sabotage someone's vehicle but I really cannot come up with any other explanation. If my assumptions are correct this business poses a serious safety risk for everyone.
I have never posted a review or complained about a company online before but the actions of Tustin Buick are so alarming that I feel it's my civic duty to warn everyone about these people. So I apologize if you already read this post somewhere else as I am going to post this on every social media and review site that will allow me.
Great Experience from out of state! - westjames45
I live in Colorado Springs and had been looking all over..."
I live in Colorado Springs and had been looking all over the country for a great Honda Crosstour at a great price. Steve Long was great to work with, and an honest salesman. I bought this vehicle sight unseen and went solely off of the information Steve provided and pictures on their website. This is the CLEANEST, 1-owner, Crosstour I found anywhere in the US at an incredible price! I flew to San Diego one-way, Steve picked me up from the airport, completed all the paperwork, and was on the road driving back to Colorado in under around an hour (actually, I went to the beach for a couple hours first). All combined, the cost of the vehicle, one way flight, one night hotel (drive home), and gas back to CO all added up to far less than comparable Crosstour's with the miles and year I'd looked at.
Service department rip off - CamaroSS
I had a bolt fall out of my RF brake caliper. They fixed it in about a half hour. Cost of the bolt was $10.84. My bill: $297. You do the math. Avoid this place!
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Poor cleanliness, unanswered questions, in service dept - tarzan
I have taken my 2008 GMC 2500 HD to this dealer a few times over the last couple of years for service. I have experienced first hand that they do not use protective seat covers to keep dirt and grease off my seats. I even brought in my own plastic seat covers only to have them missing when I picked up my truck (they don't know what happened to them). I have had a few puzzling repairs made with unusual diagnosis and comments, (defective factory fuel filter, water pump, air bag, window washer fluid heater, etc. and oil change). They even forgot to reset the oil change indicator and rotate my tires. My truck only has 40k miles on it. Just seems strange for a dealer to have these issues. I'm going to try another dealer ASAP.
Very unhappy Caddy!!! - Marcellus Butler
Very bad work I was charged for work covered under warranty and I still needed work to correct work they did to my car,sad.
nightmare - PANCHITO123321
My husband and I went to Greiner looking for a enclave , we had a 2017 4 runner to trade in , first of all the lady who help us Stephanie Russ) regretful to work with her , she was always in a hurry , even eaten during the deal , she brought the contract documents on to a little square customer waiting room to sign the papers in that office , when we supposed to sign in an office where they explain to you step by step, she not even took her time to explain everything on the new car apps.
and if that was not enough when she call to verify the 4 runner due she dint get the right amount and she just pay what the person on the other line told her , instead of check on line to be sure of the total due amount ( which is the right way to do it ) , now I get stuck with almost $ 2,000.00 that I have to pay out of my pocket , I call many times to toyota financial and they explained to me over and over again that it is Greiner responsibility to pay that amount , after bI call and talk to greiner financial, they insist that Im the responsable on that balance due amount ....I deeply regret stop by this place , I will do whatever is necessary to keep friends and family away from this Greiner Buick GMC dealer so they dont have to go with same nightmare I went trough
GMC YUKON SERVICE DEPARTMENT - Julie16
I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arranged a loaner car for me. Amazing customer service.
Thank you so much.
Absolutly LOVE this place, no where else I would go! - Sarnsab
The staff here is so helpufl and courteus. They are family friendly and aleays readyt o help! Ask for Robert when you stop by the dealership!
Everything mess up - TS3334
I made the mistake to lease the car from this dealership. Because I signed the all paper work on 10 Feb 2018 and I got the car 15 Feb 2108. Now on 13 Mar 2018, I have not get any signed paper from the dealership and also I have not received any financial information so far. so my payment has been overdue. Finally, GMC account has two cars. I really would not recommend this dealership.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
Wonderful Sales Advisor Lisa Sanchez - Midtown Atlanta
Great Atmosphere with no pressure environment. Stopped in on a whim while passing by.
Lisa Sanchez, was a delight to meet and what a true professional, she instantly made us feel comfortable.
Lisa has outstanding knowledge about the products and each vehicles differences.
Lisa was patient and offered immediate responses to the mired of questions on each vehicle we tested.
We immediately feel in love with one of the beautiful Cadillac’s.Lisa has us rethinking two other luxury’s car brands that are imported.
Bad deal - Wrench1964
Bought a used car here trust a Chevrolet dealership to sell a good quality car instead the car i bought should be at the auction !!!
They DO NOT STAND BEHIND THEIR PRODUCTS - gonzjo7
I've purchased two trucks from Hardin and my recent experience has me doubting my decisions.
As you read this keep in mind, my truck is a 2016 GMC Sierra.
About a month ago I noticed my trucks paint job began to bubble. It started on the left side panel just below the passenger window. I became concerned so I called the dealership and setup an appointment.
Prior to attending the appointment I consulted with a body shop and they informed me they see this all the time with this truck/year, it was apparently a factory defect having to do with how they prepped the surface prior to painting. I then went online and sure enough, there are many, many cases on blogs/forums where owners indicate the same thing I was informed. Some of them state GMC/Dealerships paid for the repairs since it was a known defect.
When I went to my appointment, Rick called their bodyshop and had my truck sent over for an inspection- they said the same thing, it is a factory defect due to lack of prep. Rick informed me it would cost about $800 to fix the panel. I called GMC and opened a case, the agent said he would try to work with the dealership in hopes they can assist with the cost. GMC offered to pay for $300 of the cost so my out of pocket was $500. Rick called me back later in the day and confirmed what the GMC agent said. I asked Rick to speak to his Manager as I felt the dealership could do more for the situation, considering it was a factory issue. Rick had his Director (Walt) call me.
At the time when I spoke with Rick I did not realize the dealership had pressure washed my truck which resulted in the OTHER side of the truck to have the paint peel off!! I was not happy about this, since when I took it in it was a small issue on the left side but by the time I left the right side had a big area of paint missing.
I informed Walt of what had occurred, letting him know the paint was removed by staff when it was washed- he completely dismissed my comment and said "we wash these things all the time and paint just does not come off, beside it would have come off in time"
Walt then said he was going to call GMC to see if he could get them to do more but he asked me to come back so they could take pictures to send to GMC.
I am now back at the dealership, Walt and Rick are outside. Walt does not acknowledge my presence (Even though I am standing right by him and Rick) and is speaking to Rick saying, "Yup, this model and year had a defect, paint was no good" I leave as I was told by Walt on the phone that he was personally going to go to bat for me with GMC in hopes they would do more that offering $300 to offset the cost.
Rick calls me back- he states GMC is only offering $300, my out of pocket cost to fix both sides is $1,000.
I am blown away, we paid over $40K for this truck and $40K for my last truck yet the dealership is unwilling to step up and take ownership of selling a crappy product. My ask was NOT for them to pay 100% but it would have shown loyalty or appreciation of my business to offer to do more.
BORJON IS A LYING RIP OFF - suburban
these guys told me they could do work to my car. after a year, i got the car back, and then had to get ALL of the work re3done. even rick, the service manager, admitted they messed up everything, and agreed to get it repaired by another company. when the daughter found out, she not only refused to fix the problems, but continuously insulted us. tried speaking with Mark, the owner, now e see where the daughter gets her poor attitude.
Heres the kicker, we have bought 7 cars from them and had all our cars serviced my them before borjon took it over without incident. now that borjon owns the dealership, its all about money and no customer service, ethics or morals.
STAY CLEAR OF THIS HORRIBLE DEALERSHIP
Horrible customer service and follow up - Jr1486
This chevy dealer has horrible service and has no communication between each other . Sales representatives have no athority or knowledge on how process goes , the team lead are no better , they are rude and try not to listen and work for you . The finance could not get the paper work correct and ran our credit 14 times for almost ten days and after the day we signed our contract with out our permission . The dealer then sent the sales person to our home to sign a new contract and knew nothing about the contract , he did not have the correct paper work . He said he would be back three days later , but the next day the dealer called and wanted us to go in . When the third day came manny said he would be here at 6pm , 6:36pm came and he showed . He then said he would like to go over the contract but knew nothing when asked and said we could read to be sure . When trying to talk to some one about our issues we were told we would get a call back or they were busy . I never got a call back. Even calling corporate they could not help . They are only about problems with the truck and the dealer is independent . .
I would not recommend this dealer to anyone .
Overcharging for repairs - Scott1988
Stay away from this place I took my Yukon for routine service for 30k . I was quoted $389.00 few months ago and this time Frank charge me $898.00 . In my mind i believe was too much money for that service. So I started to calling around to the Fremont store (this two stores are own by same owner)service agent give a estimate for 30k of $389 plus tax. Accordingly that estimate was pulled by vin that makes believe that someone got me .
For this reason stay away
I Will Never Use This Dealership Again! - Histman
My car was dropped off on Thursday morning 10:00 a.m. (03/30) via appointment. I asked them to look at a noise coming from the right front of the vehicle and what appears to be the transmission slipping or slamming into gear. I waited and called back at 4:00 p.m. Friday afternoon (03/31). I was told, "oh, they are just test driving it now and will get in touch with you." A day and a half later and they are just touching my car. Thirty minutes go by and I get a call..."we identified the wheel issue but can't duplicate the transmission problem." Through a frustrated smile, I responded "that is because it doesn't happen until the car is warmed up and you are driving at around 30 mph, which I told you yesterday morning. Of course you didn't find anything, because you just drove down to the corner." Service rep says, "well...our manager lives in Visalia, if you give him permission he will take it with him over the weekend and be able to tell you something on Monday." Frustrated I give my permission. Saturday, Sunday, Monday go by, no call. I this morning, Tuesday (04/03) at 9:30. I have called seven times since then. All I get is a recording. I leave messages, nobody calls me back. Finally, at 1:40 p.m., I call and frustratingly tell the receptionist "do not transfer me to the machine again. Nobody responds and all I want to know is where is my car." She begrudgingly tells me she will try to figure it out and puts me on hold. Four times the phone is transferred, rings outs, and she picks it up. "Can I put you on hold?" the fifth time. Finally she comes back and tells me, "Oh, the service tech is driving it right now to see if the transmission is still slipping." Are you kidding me!!!!! This is the worst service I have ever received anywhere, for any thing. And to top it off, I get to pay them $300.00 for "diagnosing" what is wrong with my car. I can tell you what is wrong. You are diagnosing the xxxx thing. I ask for the service supervisor. "He is out of the office today." I ask for his supervisor, "uh, there isn't one, we just have departments." I look for the ownership information or the dealership manager. There isn't any information readily available. I will never use this dealership again. I suggest you stay away from them for any reason you have.
Horrible finance dept and customer service - Giraffebabe
Very frustrated with our experience. We had to make 4 trips to the dealership because we had to resign contracts 3 times as well as they didn’t put a smog check in the system and had to go back in for a new one. Now almost 2 months later we are dealing with them again because of more financial problems! Horrible customer service from the financial person we worked with as he interrupted and talked over me the entire time I was trying to talk to him over the phone.
Bait and Switch - False Advertising - jnr
Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requirements are good credit and that you own or lease a competitors vehicle from 1999 or newer, and that you do the deal by April 30. I own other vehicles, and my credit score is excellent. Make an appointment, go test drive the advertised truck which even has a $249/month sign on its windshield. Try to make the deal, and the salesman comes back something like $375 a month and $1400 down FOR THE SAME VEHICLE AS ADVERTISED. This is illegal. I walked out.
Fast and Helpful - Griff
By far, the most enjoyable car purchasing experience I've ever experienced was made possible by Benia Mangini and Billy McGill. They paid attention to my needs and exceeded expectations.
More than worth the visit - iHavice
I give Cardinale a five-star rating because of the awesome service they gave me in trying to find me the truck that I need and working hard to get me into the financing that I needed. Alphonso was probably my favorite car salesmen to ever deal with. He is honest and direct, and fun to talk with. He worked extra hard to help me out, as a member of the military, and he pays special attention to fellow military and veterans.
Dino, the general manager, sat me down and worked out a deal that we could both be happy about. He figured out what I needed to have, and then worked backwards to find out what had to happen to make it possible.
Overall, these guys were awesome, and I would definitely come back to work with them again.
easy to work with - joepat
Bill ,Mike and Bryan were very easy to work with ,and all really know their product. They answered all our questions and made the whole process quite easy.
Putnam Chevrolet Cadillac Buick GMC
Mark Christopher Auto Center