78 California Kia Dealers

This Kia location and specifically Sol who helped me deal - Dan

This Kia location and specifically Sol who helped me deal with another unfortunate engine issue in a month, was outstanding with her customer service and made my experience much better than I had previously at another dealership. Thank you Sol! I’ll definitely be back!

Gave me the best price among all the local dealerships in - Puritl

Gave me the best price among all the local dealerships in the area without the long dragged out haggling process.

Excellent experience. - sf

Excellent experience. I was shopping for a used car with low mileage. Did a lot of research. I found a vehicle advertised on the website but located at another location. Jakob picked up the vehicle and brought it to the lot for my test drive. No high pressure sales, we negotiated a good price. My expectation was to wrap up the paperwork in 90 minutes. Jessica met my expectation. It was a pleasure doing business with Jakob, Jessica and the Kearny Mesa Kia team. Thank you!

We just bought a new Sorento there and the service was - snthompson08

We just bought a new Sorento there and the service was excellent. Our sales rep, Ray, was very knowledgeable and did not pressure us to make a quick decision. He explained the differences between the trim packages and helped us choose the right vehicle for us. Sarah was very pleasant to work with completing all of the paperwork. he explained all of the features and differences between trim packages.

Personable staff. - Uptempo

Personable staff. Entire purchase process went smoothly. Car was readied for pickup when I arrived .Looking forward to further engagement with the dealership.

TLDR: North County Kia sold us the WRONG sized spare tire - Orvette2010

TLDR: North County Kia sold us the WRONG sized spare tire for a new Optima ES and refused to provide the correct size at no cost. This concern the PARTS DEPARTMENT: My daughter had just graduated from San Diego State and decided to purchase her first new car. It was a 2018 Kia Optima ES from North County Kia (NCK) in Escondido on November 24, 2017. Once we had a chance to go through the car, we noticed there was no spare tire in the trunk. The spare tire was not included in the purchase price. We immediately ordered one on December 17, 2017. The placard/sticker inside the driver’s door said that the front and rear wheels were 17” and the spare was a 16”, (which seemed strange at the time). We immediately purchased the spare tire for $228.97 from NCK. We felt not having a spare was a serious safety issue since my daughter would be driving on many trips outside California. Fast forward to February 3, 2024. I noticed a damaged right front tire from a pothole on her Optima when she visited our home. It was late in the day and Costco said they could not have a new tire installed until the next day. We took her spare out and attempted to install it on the car. It would not fit. The 16” wheel consistently would hit the brake caliper during the installation and would not seat. We re-indexed the wheel five different times (lining up the wheel studs) trying to get the wheel installed but it would not slide over the caliper. I took the wheel/tire assembly to NCK parts department at 2:30 pm but it was Saturday and they were closed. I called NCK parts department on February 5, 2024, and spoke to a guy who said that since the part had been installed on the car, they would not take it back. I explained that they sold it to me based on their information and it was not my fault it would not fit. He said his manager was not there, but she would call me back. She never returned my call. On February 8, 2024, my son called NCK parts department and spoke to Lacy (not sure of the spelling), who told him that even though we had an invoice number it was too old and no longer in the system. If we wanted a replacement 17” spare tire it would cost approximately $250. There is NO WAY I AM GIVING NCK ANY MORE OF OUR MONEY. This is not our fault in any way. We did not special order the wrong part. NCK parts department ordered the wheel/tire based on their data. I have a receipt with an invoice number dated 11 DEC 17 that shows paid in full. You can look at the tire and wheel assembly and see that it is new. Yes, there are marks on the inside of the wheel from hitting the caliper, but those marks WOULD NOT be present if it had been the correct size wheel. The fact that my daughter drove out of California on various trips during the summer thinking she had a serviceable spare tire when she did not is a safety issue that could have ended with disastrous results. If this is NCK’s idea of customer service, I would advise all prospective customers to shop elsewhere. They ONLY care about themselves and do not care about the safety of their customers. I ended up purchasing a used wheel for $30 and a new tire from Discount Tire for $177. With $207 recently invested I KNOW this will fit if needed. (The fact that we have had to spend $435 total) speaks for itself). I do wonder how many other Optima’s are out there with this safety issue? BUYER BEWARE.

Thrilled with the Ford maintenance! - Explorer24

Thrilled with the Ford maintenance! My car runs great. Friendly service, highly recommend, the staff are friendly and professional.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

It was late and kirby kia of ventura was closing as we... - 3angelsw070220

It was late and kirby kia of ventura was closing as we got there . But the staff at this dealership decided to stay open while we looked one last time before calling it quits ! They were very welcoming ! Thank you kirby kia for helping me into my first brand new car!

Thank you Steven and all sales managers for the best... - JONLIZZARD

Thank you Steven and all sales managers for the best service best price best of knowing what is going on!! They even threw in a couple free oil changes! Nah only kidding!

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

I been told all my life to avoid dealership service - Kennethdee1soulzz

I been told all my life to avoid dealership service departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the service interval for my vehicle and helped me understand what the milestones are for my vehicle and when the big services are due. Got me taken care of and on my way! Thank you Freddy in the service department and Elk Grove KIA! Keep up the good work!

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

This was my first vehicle purchase, and I had been - DocBrock

This was my first vehicle purchase, and I had been dealing with dealers playing markup games, ad-ons, etc. while trying to find an EV I wanted. Steven's Creek had good reviews online and was nearby, so I gave them a shot. I started with Abe K, who setup my test drive and got me started on my purchase, including initial negotiations. While I clearly stated I was not looking or able to walk out the door with a vehicle that day, he did rush me to the finance office. However, when I reiterated I was not ready to close a deal, he and the finance manager immediately backed off and let me put a deposit on the vehicle, as I wanted to take a day to think things over. I came back and worked with Kevin Hong to go back over the numbers of the deal, who was very nice, but felt I would be better off speaking with the GM, Tony Khatib. Tony took time with me to go over every number, explain everything, and even sweetened the deal to make it so I walked out with what I felt was a good purchase. Low-pressure, friendly staff, no games. If I stay in the market for a Kia later, Steven's Creek will be my first stop.

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Amy had helped us . - easters3909

Amy had helped us . Start with she had a great personality.and was so helpful .had all the answers to any questions we had . Thank you Amy for all your help. The Easter’s

Excellent customer care, excellent service, excellent - Mel@Deb

Excellent customer care, excellent service, excellent communication. I have absolutely no complaints about my services with them for 7 years now and I used them from 2002-2004 in the past. I will continue to bring my needs here.

Real xxxxxxxx that do not value the customer. - Tim

Real xxxxxxxx that do not value the customer. Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero communication skills. The voice mail that you are thrown into is smarter than they are! They will RIP YOU OFF and mistreat you. Poor service and RUDE! Stay far away unless you want to be lied to and have your time wasted! Watch out for the bait and switch and other unethical as well as immoral practices. BAD CUSTOMER SERVIVE. This place is the WORST!!!

Worst mistake was buying a vehicle from this lot. - Kristin_1137

Worst mistake was buying a vehicle from this lot. I’ve had nothing but problems with my car since I bought it. I’ve owned the car for 1 year and my remote start has never worked and has been taken into service to be worked on more then once with no fix. Took the vehicle in for an oil change last week and now my vehicle is overheating and I’m unable to drive it. I would refrain from purchasing a car from them. They are all nice during the purchasing part but not helpful when it comes to service. Worst mistake was to buy from them.

Turn in leased vehicle - Benthomas00

Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive

Awesome staff and service! - Nathan1

I absolutely love my new Kia! The staff was very helpful and possesses excellent customer service skills! Highly recommend! The process was easy and the paperwork was much faster than I expected.

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.

Real xxxxxxxx that do not value the customer. - Tim

Real xxxxxxxx that do not value the customer. Top to bottom these guys are TERRIBLE! Incompetent and total idiots. The sales manager and the general manager have no respect for the customer. Zero communication skills. The voice mail that you are thrown into is smarter than they are! They will RIP YOU OFF and mistreat you. Poor service and RUDE! Stay far away unless you want to be lied to and have your time wasted! Watch out for the bait and switch and other unethical as well as immoral practices. BAD CUSTOMER SERVIVE. This place is the WORST!!!

I bought a used car from B.S. (Sales Consultant) for... - jianyun

I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week. All the above are pure facts. You can make your own judgement now.

Huge shout out to Essa Karimi at Dublin Kia! - Nikki

Huge shout out to Essa Karimi at Dublin Kia!! Thank you for being you & truly helping us find what’s right for our family & works within our budget.

jacob was great. - Artemanes

jacob was great. straight shooter. kept his word on phone conversations. we got the car we wanted at the price we expected. nice experience!

We did find a KIA Forte my son liked but we wanted to - virginia9223

We did find a KIA Forte my son liked but we wanted to look at other dealerships. I had asked the salesman to get me their best price out the door and to call or text me. He never got back to me so I texted him and asked again. Told me he got busy but he would check. Then instead of Checking with the manager in best pricing he sent me the paperwork on the windows of the 2 autos. I already knew the MSRP. Didn’t seem to be interested in selling an auto. We went to Visalia and bought a Toyota. If he had gotten back to me we probably would have never went to a Visalia and my son would be driving a KIA instead of a Toyota.

Awesome - Stefca37

I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.

Mother "Load of Poo" Motors - Jan.Stock

Buyer beware! I drove 750 miles (one way) to look at a used car that had been on their lot 113 days. When I arrived, I found out the cruise control didn't work (their description said everything was in working order). The repair would cost me $500, so I offered them $500 less than the fair market value of the car. They refused, and would only lower the price $100. But even then, their price was still $300 above the fair market value! Their condescending tone made me feel just awful. Furthermore, if I HAD decided to buy the car, they were going to send me out the door with nothing more than a receipt for the purchase. I asked why they didn't offer a temporary registration to get me home to Utah, and they said they don't do that. What?! I will never do business with them. Ugh!