70 California Mazda Dealers

On August 31st, I visited Capitol Mazda with the - stoumi

On August 31st, I visited Capitol Mazda with the intention of purchasing a used 2014 Toyota Prius Plug-in Hybrid priced at $10,888. This decision was made for my girlfriend's son's transportation needs. However, this seemingly straightforward purchase led to a series of distressing events. Shortly after leaving the dealership, a parking brake warning light appeared, leaving me stranded at an intersection. I contacted Mr. Steve Valentone, our salesperson, who promised to help, but two Toyota employees assisted before he arrived. The warning light disappeared an hour later but reappeared consistently, triggered by various activities. We returned the car to Capitol Mazda, and they attempted to fix the issue by replacing the battery and sensors. However, the problem persisted. On October 16th, the car's battery drained, and the warning reappeared, causing temporary immobilization. The warning persisted on subsequent journeys. Mr. Valentone advised us to contact General Manager Rusty Bumstead for a refund. After returning the car on October 19th, the dealership refused a refund and encouraged us to explore their inventory, which didn't meet our needs. The Prius spent 38 days at the dealership, surpassing the 19 days in our possession. After persistent requests, on October 26, Mr. Valentone informed us that they would pay off the loan. We received a refund of our initial $550 deposit. Despite this challenging experience, Mr. Valentone's dedication and professionalism stood out, and we were satisfied with our sales experience. Our experience with the Prius did not diminish our respect for the dealership, and we promised to return if we found a suitable vehicle on their lot."

The service is very good . - SAKULCHITRATHORN1945

The service is very good . Thank you very much for all the help that I received

The whole experience of buying a new car was great! - ana_4424

The whole experience of buying a new car was great! The process was easy and stress free with this dealership. The staff was friendly.

this time is much better - KANOKWANMALIWAN

Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.

MY REVIEW REPORT CARD FOR GLENDALE STAR MAZDA IS A+ ON... - das Inga

MY REVIEW REPORT CARD FOR GLENDALE STAR MAZDA IS A+ ON ALL POINTS LISTED BELOW with honorable mention to Nathon Madison *Service writers knowledgeable; problem solvers with technical aptitude *Transparent pricing (Cost per job- OEM & ASE expected @ dealership) *Customer Service equal priority (clean, happy, gracious, communicative) *Amenities (comfortable waiting areas with refreshment options, clean restrooms, comfortable temperature, shuttle service, loaners etc.) *Facility Operation clean, safe, organized and busy *Work warranty, parts guarantee, incentives, specials, considerations on a personal note: as this repair occurred during the 3rd year of a pandemic where it is known that parts are scarce and possibly OEM not available, and worker shortages & call-ins, there were some issues I experienced that were unexpected and I had to adjust my expectations accordingly. Mr. Nathon Madison sent me home in a loaner car then called me daily, sent me photos, did everything but hold my hand - and had I gone down there, I'm sure he would have. Once completed, some costs were absorbed where necessary, my car cleaned, vacuumed & Armor-All-ed tires! Exquisite!

Paul Lopez was extremely helpful and made the lease... - LORIHUT

Paul Lopez was extremely helpful and made the lease exchange very easy for us. We very much appreciated his professionalism, friendliness, and excellent customer service! Amir in finance was also great!

Honest and true to their word. - MsManners

Honest and true to their word. Never once did I feel like I was being misled or cheated. They thoughtfully explained each step of the process and honored the quotes they shared with me over the phone.

John Almiron, was an awesome sales person. - dltliz

John Almiron, was an awesome sales person. He had a great personality and was very knowledgeable. He did not pressure, I recommend you go to him. Stephanie, from Finance Dept was very friendly and went over our options. We felt so special. the moment we arrived. We were greeted with huge smiles!! from personnel. General Manager, made sure we were treated with respect and made sure we leave pleased and happy! Inside the Mazda dealer is beautiful, modern and clean. I totally recommend you go there for your next Mazda vehicle. Thank you for making this experience memorable!!!

I couldn't be happiest with my experience. Dick Dijak... - Blakematheson

I couldn't be happiest with my experience. Dick Dijak dig a wonderful job. You will have my future business.

I shared my budget with Elvis over the phone, which is - MsManners

I shared my budget with Elvis over the phone, which is what I was quoted at another dealership across town. Elvis said he will honor that OTD price so I took time off work and visited him at Dublin Mazda. I was there for over 2 hours I was bullied and intimidated by Elvis and Keith. They insisted that I needed to pay $3,000 over the agreed upon OTD price saying that it was standard fee that all dealerships charge. I was shocked and felt violated. I was in tears and walked out halfway though signing the papers. Fortunately, because I didn’t not sign all the papers, the sale was not finalized, thank goodness. Several weeks later I ended up making my purchase across town at Tracy Mazda. There was no additional cost on top of the promised OTD price. Tracey is 30 minutes away, but they honored the quote and never once did I fell talked down to or disrespected.

The most rude, condescending, and worst customer service. - Mj

The most rude, condescending, and worst customer service. They didn’t even try. Horrible people.

Everything was superb. - Mazda I trust

Everything was superb. My first online car purchase with them went better than I ever expected. Would never need to step in a dealership ever again.

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

I have sent four emails and have not received any - Hd jeep

I have sent four emails and have not received any response, very poor experience so far

Isaic, Thank you for life time oil change in service dep. - jobycaldera

Isaic, Thank you for life time oil change in service dep. 5 star service. I recommend getting oil change only at Mazda dealership, I’ve been going here for 16 years. Ask for Isaic.

Originally I wanted to buy out my lease as my lease is up - fridab

Originally I wanted to buy out my lease as my lease is up in a couple of weeks. No matter how many times I asked, they would not give me the buy out price of the car, instead they rushed me to sign to finance the car through them and would not give me a break down of supposed fees. My original contract said I would owe about 13,000 (not including fees) after the lease was up. Somehow the amount I would have paid went from 13,000 to 17000, to 22,000 to 28,000!!! They wanted me to pay more than double what my car was originally worth (my car is in great condition and has very little miles for it being 3 years old. I even asked how it got that high since my end of lease said I’d only owe 13,000 plus taxes and fees which should only be a couple thousand more. Financing never gave me a straight answer, just kept saying oh it’s fees but they never showed me a breakdown or anything. I told them I wanted to check with my bank first and they kept telling me I wasn’t going to find a better deal. They also said they had to keep my car to pre certify it and I asked them if that would cost me anything. They said no (apparently it costs them money to do this but I didn’t know this). I asked the finance guy Benito that this wasn’t something I had to go forward with yet right? That I can look around still and he said I could, just to give them a call if I go with their financing. They only gave me one paper to take to the bank that had the total of what the car would be after fees and the interest. The bank lady said the price they want for the car that is in good condition and under miles seems incredibly shady and that they should of given me more paperwork. She cautioned me that they were likely trying to take advantage of me and to seek other options. I came back a week later to get my car back and ask if I could just turn the car in since it just wasn’t worth the hassle to try to buy it. They told me because the car had already been pre certified through them, that they would be at a $3,700 loss and that I only had the option to buy or lease again. I asked how did this cost that much? And I believe it was Sam (also financing) that said oh because we did some stuff to it and we paid some fees and registrations. They didn’t do anything to the car. Also I paid the registration fee for the car two weeks before I came in so they lied about that too. He said that they would only give me my car back (I still had a week and a half left of my lease so the car is still mine till then) if I payed them the $3700. After a bunch of arguing and going back and forth, the manager finally agreed to give me back my car without having to pay anything. They could also not show me any of the contracts about the breakdown of pricing because supposedly the financial side was closed on Saturdays but i was there on a Saturday before and they were open. I also talked to Toyota financing and the finance lady also told me to never try to finance from Mazda since it’s terrible but instead go through a bank. It was a huge headache and it’s unfortunate that they just want to scam people. I will say that the seller who originally helped us, Eric, was very nice and pleasant to work with. It’s the financing side that don’t care and will lie to your face. Also after the second visit, they were finally able to tell me the buy out price which was $17,000. Why couldn’t they just tell me that in the beginning???! I also find out from another dealership that my car has had a recall in July for faulty back up camera. This was never at any point mentioned by the dealership! Anyways after that experience I went to another dealership (not Mazda) and they agreed to buy the car from me. This experience was so unnecessary and it sucks because I really like the Mazda brand. If I do buy or lease another Mazda it will not be from the Wescott location. Go to the El Cajon location instead or just anywhere but here!

We just purchased a brand new car for my daughter at - ergo562002

We just purchased a brand new car for my daughter at Mazda Dealer in Newark. Let me tell you Hamid was outstanding sales person. I'd glady recommend anyone to meet this great person.

I had a gray experience amazing people and staff would - Donaldandrews794

I had a gray experience amazing people and staff would love to go again sometime

Wonderful service - Vargas12

Both of these employees and the rest of the staff were extremely patient with us and made sure that we took the car that we truly wanted. Very clean space that is welcoming and comfortable.

I recently purchased a car here and Loved the entire - smehta9

I recently purchased a car here and Loved the entire experience. Konstantine and Justin were super awesome. They helped, were sweet, made time since I was late and the the guy at the accounting team was wonderful also!

Great - Patricia Tariku

Our sales consultant, Erik Ventura, was professional and helpful through the entire process. Rondal Perez, was also great throughout the negotiation process and with the financing. He worked hard to meet our needs and gave us a great deal. Both gentlemen never made us feel rushed even though we kept them past their closing time to complete the deal. I love my Mazda CX-5!

I was very pleased of the outcome of my visit ! Everyone... - Susan

I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰

Refused to Accept a Lease Return - jw211

I tried to return a lease of a CX-5 on a Saturday. They told me that they had no room and did not accept lease returns on weekends. He told me to come back the next Friday. I was told to call Chase Finance to get an inspection, but they weren't open on weekends. On Monday, I called Chase and they could not schedule a pre-inspection before I left town on vacation. I called the dealer back and spoke to Abraham. He told me that they had no room, may have to park the car on the street and would not accept a lease return without a pre-inspection per GM Nazir. He fist told me that Nazir was not there. Then he put me on hold to talk to Nazir. Then he told me to call back and ask for Nazir. He told me that they "refused" to take it back otherwise. I've never experience such poor customer service from a dealer. Avoid this dealership. My experience was exactly the same as all other lease return reviews. Never again.

Have bought 5 cars from Cynthia at Neftin. [1 Mz3, 1 Mz6,... - tester

Have bought 5 cars from Cynthia at Neftin. [1 Mz3, 1 Mz6, 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to finish the deal and pick vehicle up. All scheduled maintenance has been performed promptly and correctly.

Friendly, Courteous sales team - SC_39

Ethan was very great. He showed me 3 different cars and did a great job explaining each one. He was very patient and helped me run all the numbers for all the different options. Never felt any pressure from him or his team to buy. Only downside is that their price was not the most competitive of 3 comparable bids. I gave Ethan last look to match but he couldn’t. I appreciate the honesty and efforts. BTW. This Mazda dealership needs more customer parking spaces!

Bought my CX-5 at Cardinale Mazda back in August 2021. - Jeremy

Bought my CX-5 at Cardinale Mazda back in August 2021. Everything was good until a rattle developed on the front windshield (OEM) November 2022. A brief description of the rattle: it happens during the day when the car is warm or hot because of the sun. I brought the car in for at least 5 times to get diagnosed showed them videos and test drove with a technician that heard the noise. While I appreciate the loaners car they gave me during the times they had my vehicle for service, it still doesn't change the fact that the issue remains unsolved. I have been in contact with Mazda Corporate as well but seems like there's no clear communication from both parties at all. Bad warranty service experience.

Great Service - HD

Fast service, friendly staff. always appreciate the complimentary car wash! Prices are very competitive too compared to other dealerships in the peninsula. Highly recommend this place.

Sloppy, careless service - kwmazada

Hansel did repair the damage to my vehicle from driving over something on the freeway, however, when I got it back it reeked of gasoline. It was so bad I took it to my local dealer (San Luis Obispo) and they wouldn't release it to me until they had thoroughly checked to make sure there wasn't an actual leak. They finally figured out someone had gotten in the driver's seat and saturated it with gasoline, most like from their clothes or rags they sat on. Tyler, the service advisor, said the smell would eventually go away so obviously they knew about it. My question is why didn't they clean the seat?? Beware using them because you may not get your vehicle back in the same condition you left it. Their shop must be really dirty and messy if their clothes are that stinky. Makes you wonder what's going on in their brains if they work with that smell all day.

Fantastic Car Buying Experience -Ivan - jerrycook08

One of the best car buying experience's I've had, Ivan, Josh and Kenneth were great to deal with no pressure answered all questions.

Great customer service! - OneLove

Megan in service is always so polite. It's refreshing to interact with someone who takes the time to speak with you. Bobby is also very helpful and friendly.