109 California Nissan Dealers

Purchased a Used truck from this dealership few weeks... - George H

Purchased a Used truck from this dealership few weeks ago, the truck needed some work to be done. Manuel was very helpful and kind in getting all the repairs and scheduling the service. Including loaning us a vehicle until the work is completed. He is Very out going and very easy to deal with!He is an asset to this company! Thank you for all your help. -George However I have returned the Ford F-150 3 times and will be returning it again The same problem Rear window is leaking I was told that it was repaired and the work was checked I was assured that there were no leaks

Great service, speedy response, easy no hassle on making... - Gurulej77

Great service, speedy response, easy no hassle on making a deal that worked best for me. Thank You Very Much Jennifer, and Ruben G!

Why the price increase - Firelight33

I am writing to let potential buyers know that on April 1, 2019 a 2014 Jeep Cherokee Limited was on sale for $16,994 and when I called to have them do the recall that was open on this vehicle they increased the price to $17,700 within a day of me calling. The car was not on a sale or sale promotion on April 1, 2019. I was looking at a 2014 Jeep Cherokee Limited and was planning to drive it on April 1, 2019; however, the suv had an open Recall regarding the Engine Control Module (ECM) or PCM software. I did not feel safe driving this suv because this recall has to do with one of the problems that Jeep Cherokee's have with their fuel/transmission/software problem. So, I felt that raising the price was triggered by me requesting the recall be done. Recalls are done at no charge so I feel this is a very shady way of doing business.

I thought I would have to cancel my road trip but they... - Tazmaniac

I thought I would have to cancel my road trip but they care so much they fixed my car and saved my vacation. Thank you!

Sales Department has TERRIBLE Customer Service - Robb44

Terrible customer service from the Sales Manager, Diego. Did not offer a solution or any help. Since this dealership was bought, anything purchased with the old owners is not his issue!!! Once my lease is up, I will no longer purchase from this dealership again!

I purchased a car from this dealership. I came with my... - geeqew

I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment! Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me. I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint. www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan

Got a quick response to my online inquiry which was nice, - irishjoker

Got a quick response to my online inquiry which was nice, but no real follow through after that. I am interested in a used car, but also have a trade-in. Filled out a form, but got no answer on the trade in. I am willing to drive the 250 miles to make this traction, but they don't see interested in selling their car or working with me on my trade in. I think it's fair to get some basic information before making that kind of trek.

Large dealer, and clearly have a big chunk of southern - greenmountain_FX

Large dealer, and clearly have a big chunk of southern San Diego. I wanted to drop a huge kudos to service advisor R. Galbreath for coming through to help with an issue that wasn't their fault. Courteous and went the extra mile to get us sorted

Had my vehicle towed to this place, called the next... - highly dissappointed

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.

Honesty and Excellent Service - EstherB37

I want to extend my gratitude toward Jezreel and the staff for their excellent customer service. In 2017 I purchased a used Nissan from a local dealership which had low mileage and unfortunately a ton of minor issues and headaches. Needless to say I have had several unfortunate experiences at said Nissan Dealership. I chose to stop utilizing said dealership and chose to go to an independent mechanic who had been reliable with my past vehicles. I was disheartened that I had to bring my car to be serviced as a sensor issue could not be resolved by my regular mechanic. My mechanic recommended using MyKiaNissan in Salinas. Jezreel and the staff were super nice and attentive and paid attention to what I had explained to them regarding the issue with my car. I spent minimal time there in their nice clean and spacious waiting room while he serviced my car. When he finished I was surprised with no charge which I had not been expecting. Unfortunately later that afternoon the same light went back on in my engine so I promptly called back and Jezreel told me to bring it back and he would check it, free of charge. After he checked the code, he discovered it would be a costly problem and this is when he went a step further and checked to see if I had an extended warranty. He even took the time to call and file the claim for me once we figured out it was covered within my policy. After having such bad experiences with the dealership I purchased the vehicle from it was quite refreshing to be treated with kindness and as a valued customer even though it was my first time there. Thank you so much Jezreel and The MyKiaNissan crew in Salinas! I look forward to doing business with you in the near future! -Thankful Customer

Awesome experience purchasing from Eric - vcarora

Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.

Excellent service! Very knowledgeable staff, was very... - a.m.martinez1989

Excellent service! Very knowledgeable staff, was very pleased with my visit. I will definitely be returning.

The WORST service center/car rental services I’ve ever... - jacquelinemrtnz38

The WORST service center/car rental services I’ve ever experienced.Everyone there is either new or useless. I was constantly lied to or misinformed about the details on my car. I brought my car in Mon Nov. 15th for a check engine light/transmission issues and a recall. (don’t ever purchase a Nissan Rogue from them unless you want a trash cvt transmission that will fall apart in under 60,000 miles)Just to get a rental that is covered under my warranty I had to argue with this so called manager John, that had absolutely no knowledge about renting a car out to anyone. And constantly went behind the service managers back (Terrance Price) and promised us things he could not do as it was against their rental policies. Apart from the useless manager at the rental office, my car was not actually worked on until Thur. Dec. 2nd, when I personally drove down to the service center to complain about my car being there for a few days short of 3 weeks. Marissa Suarez stated they had barely began working on my car that day as opposed to what Terrance Price, service manager stated that they had been working on it since Tuesday of that week (Nov. 30th). Total lack of communication again. On top of all the lies I constantly had to call them myself to see what was going on and never being able to reach them because they also “had just gotten a new phone system” (the times I’ve been in there, all service advisors don’t answer any phones ringing whatsoever.) The only way I was ever finding anything out about my vehicle was because I had to personally call their service manager Terrance multiple times on his personal number, and he informed me that he himself could never reach anyone in the office. He was also not useful with the simple fact that he had no idea about the cars coming into his service department. He had zero knowledge about any of details of my car, he always had to constantly call the department in that moment to find anything out, and call me back afterwards. He only made excuses after excuses on why my car had not been returned. My so called original service advisor quit a day after me bringing in my car so I was assigned a new service advisor named Marissa Suarez and she kept saying different dates/timeframes my car would be ready which were all lies and varied by a lot compared to the dates Terrance Price would give me. The job essentially took them only 3 days to complete meanwhile my car has been there since Nov.15th. The day I was finally given to pick my car up Marissa and Terrance both stated Saturday between 12-3pm (place closes at 4pm on Saturdays). They clearly stated that someone would call me to inform me when I could head down to pick up my finished vehicle, however 3pm rolled by and not a single person called me to let me know what was going on. I called The service department multiple times and yet no one picked up, my last option as usual is to call the service manager himself Terrance Price to which he answered and said he was on vacation and had zero knowledge why my car wasn’t returned. So again he said he was going to call the department and see what was going on. He called me back and said he could not get a hold of any service advisors and call his technician and that they were now doing the recall and it was not yet ready to be picked up. To my knowledge from when I went in on Thursday Dec 2nd the recall had supposedly already been completed according to the invoice and the man working at the customer service desk. At this point over the lies and ignorance from both service advisors and the service department manager I decided to head to the service department physically and see what was going on. There they apparently had my car ready but didn’t think they needed to call me to let me know it was ready even though it was 3:55pm and the department closes at 4pm until 7am Monday morning. Had I not gone down there myself no one would’ve called me until Monday morning. While I was there I had a quick conversation with another customer awaiting answers for his services also and informed me he had also spent weeks awaiting his car to be worked on and was never able to get in touch with anyone via phone. If that doesn’t clearly tell you this service center and dealership has absolutely no idea what they’re doing then go at your own risk but you’ve been warned they all have absolutely no knowledge about what their jobs entail. I’m also convinced they hand out the title “manager” to just about anyone who is of age and applies. And if you do decide to go in I suggest you talk to anyone else but John F., Terrance Price and Marissa Suarez.

Go to xxxx - anonymous

Please go to xxxx, mother xxxxers. My Nissan has been sitting in this dealership for 3 weeks and it hasn't been touched. They said it would be ready in a couple days. Then 2 weeks ago! They said it would certainly be ready by Thursday. Then Friday comes, then the weekend. And it's Tuesday. And it's lying in pieces in their shop. They MIGHT have 1 mechanic in there but last time I talked to him he said he was moving to Oregon last week. Go xxxx yourselves, mother xxxxers. Please do not support this xxxxty dealership that's run by a bunch of inconsiderate xxxxxxxx.

Had an amazing experience! - josden

Had an amazing experience! Bought 2 cars from this store and love how well they take care their clients. Never had an issue yet!