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Even in the midst of a pandemic, cars still need to be... - Pattonboysmom
Even in the midst of a pandemic, cars still need to be serviced. David was my service advisor, and he helped me get my car back to the service bay to get my oil change quickly. He checked with me regularly to let me know its progress, and handled everything for me because we weren’t allowed in the office due to Covid-19. I didn’t buy my car here, but they are definitely my go to service provider!
Top Reviewed Service Specialists At This Dealership
Friendly happy people and very concerning about customer... - HEMY2005
Friendly happy people and very concerning about customer need and expectations always trying to make sure work is done very professional and happly help everyone
Hello Mr Bloom, I was really happy with the customer... - keith.wallace
Hello Mr Bloom, I was really happy with the customer service that Josh Cuevas gave me and the help the service department gave me. The only thing that i would ask of you, is my PT cruiser that i have gotten serviced from you was left to me by my mother before she passed away and i want to keep it in good running condition. i understand that the diagnostics fees are how you pay your mechanics. I just dont think its fair that if a part is under warranty and something goes wrong with the part that i get charged $ 180.000 every time i get it looked at ? is there any way you could help me out in the future if i have to bring it back in for service ? Thank You Mr Bloom and Josh really did a great job helping me. i meant to give him 5 stars but it would only let me give him 4 1/2. Look forward to hearing back from you ! have a great day
Took care of the problem the first time.Three times I... - Mrf-
Took care of the problem the first time.
Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service.
Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful.
Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty.
Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday.
Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status.
Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together.
My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue.
The dealership is awesome! Special mention to Payman who... - bethguillen
The dealership is awesome! Special mention to Payman who happens to be a service consultant. Very efficient guy and was on top of the client’s needs.
Director Of Fixed Operations
Parts Counter Specialist
Got me in quick and Scott the mechanic when over all my... - MOTOMOM
Got me in quick and Scott the mechanic when over all my needs and concerns and made sure I was happy with his work. I will defiantly return for all future needs !
The staff was professional, friendly and very helpful.... - Stvnmorgangm
The staff was professional, friendly and very helpful. They seemed very knowledgeable without being condescending. The facility was clean, sanitized and well maintained. Highly recommended.
Great service - SW
I have been coming to this dealer to have my Jeep GC serviced for a number of years. The service has been great. Omar in the Oil Change Express Lane is top notch.
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Friendly staff and great service. Found the problem with... - markestahl
Friendly staff and great service. Found the problem with my jeep that another dealer couldn’t. Word word word word word word word word word.
I feel that they did a good job. I don't know what they... - ljgcountry
I feel that they did a good job. I don't know what they did cuz I dropped it off and picked it up and didn't see any paperwork.
This Dealership has excellent professional service,... - Santosadelivery
This Dealership has excellent professional service, reliable and never had let me down.
My team and myself alsway receive pleasant and friendly reception. I will most definitely come back for all my future services.
My experience was very good. Kevin laird is the best... - Roberto
My experience was very good. Kevin laird is the best service rep I have ever experienced. Very helpful, very respectful, very professional and prompt. Thank you Kevin
Able to get truck in quickly. Lili was great keeping me... - Cole
Able to get truck in quickly. Lili was great keeping me up to speed once truck was there. Truck was ready when promised. Will definitely continue to get service done here.
I got an excellent service from Andy Sequina, the Service... - louellalim917
I got an excellent service from Andy Sequina, the Service Consultant. He explained everything to me. Very professional. The staff are friendly and with all smiles in this Jeep DTLA dealership.
Jennafer was very friendly, helpful and knowledgeable.... - Randy Watson
Jennafer was very friendly, helpful and knowledgeable. She was on top of things and made me feel appreciated and valued. She deserves a raise in my eyes!
I made an appointment was very easy the service people... - david dew
I made an appointment was very easy the service people were very knowledgeable and helpful the appointment was early i was greeted right away the service advisor knew what he was doing very professional & friendly. great service staff.
dont waste your time going here the worst service ever I... - Andy Wagner
dont waste your time going here the worst service ever I took my vehicle in and they called me 2 days later and said come get the car we dont want to work on it
Scheduling is easy and the timeliness of service is... - suzanne
Scheduling is easy and the timeliness of service is satisfactory. Check in as always easy. Of course I miss having the shuttle available and I know it's because of covid, And I'm sure it's difficult for the dealership as well. I bought my Jeep here in 2014 and one of the big reasons for me was to be able to get service done when needed, and I am seldom disappointed. There have been issues in the past that my service advisor George always works to resolve them.
I just want to say thank you, to Jose, and the service... - Adrienne
I just want to say thank you, to Jose, and the service team, for looking out for me and my Jeep (Gladys). You're awesome!
Upon calling for an appointment on a Thursday afternoon,... - lovemy7rs
Upon calling for an appointment on a Thursday afternoon, I was scheduled the next day. Aveneel was friendly, informative and in communication with me. He knew good customer service. I would deal with him again.
After months of bouncing to various shops and dealerships... - chris.teachout
After months of bouncing to various shops and dealerships to try and solve a shifting issue with my Jeep, I brought it in to Glenn E Thomas, where I had originally purchased. This was not an easy task to source the cause of the problems, but I'm greatly appreciative of the help from my service advisor, Rudy Petersen and the service manager Tom Bonnstetter who really went to great lengths to get to the bottom of things, including working with Chrysler on my behalf. Not all dealerships would have taken the time, and I am tremendously grateful for their patience and commitment to taking care of their customers. They've earned my loyalty. Thank you Rudy & Tom!
I purchased my Ram truck from this dealership over 2... - Andy
I purchased my Ram truck from this dealership over 2 years ago and every trip I make to for service has been great. My service representative, San, has always been there to provide me with whatever I need for my truck. Also, the sales staff was friendly and never pressured me when I was looking for a new vehicle.
Happy with the experience. David was very easy to work... - Dana Smith
Happy with the experience. David was very easy to work with and kept me informed about what was needed and called when the job was completed.
The dealership is ran poorly as well as unethical. They... - Bobbiegrant97
The dealership is ran poorly as well as unethical. They have had my truck for 29 days to do a minor repair. Denied the existing warranties as well as normal
Protocol for repair or any professional customer service. The service adviser Daniel has harassed me as well as threatened numerous times not to do the repair And has never offered a rental for the warranty coverage of the repair and have had the truck a unwarranted amount time with no communication or returned calls from either the General Manager Mark or the service manager. The best Chrysler can do is offer a buy back on the truck when the lake Elsinore Dodge Ram dealership was just Incompetent on doing the repairs. Chrysler has told me as if it is my fault never to return to this dealership again. Extremely poor customer service !! Management has never intervened and allowed a service advisor to abuse their customer.
Outstanding experience. I leased a 2021 Ram 1500. I love... - New Ram Driver
Outstanding experience. I leased a 2021 Ram 1500. I love the truck. Christian was great to deal with. No nonsense approach and didn’t waste my time. All of my questions were answered honestly well before I visited the dealership. Glendora Dodge has definitely earned my trust and my future business. If you’re looking for a Dodge Chrysler Jeep Ram product, this is the place to go! Only small downside, they didn’t have any Ram hats in the parts shop.
The maintenance representative. - Juan1966
The maintenance representative Jose was very helpful and courteous what he promised he definitely delivered. I did not have much time so he said he would try to put a rush on it and he did. Thank you!
Thank you Mark for beating the cost of the competition.... - skylinks
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP.
John L Sullivan auto group is the best. Great service,... - Drscott01
John L Sullivan auto group is the best. Great service, great people, and very user friendly! Thank you for your excellent service! I will be back.
Service department is top notch, fixed my jeep very fast... - Shotguntc
Service department is top notch, fixed my jeep very fast and efficiently, no hassle, very friendly. They scheduled my vehicle when I needed it and was done before I expected it back.
Hemet Chrysler Dodge Jeep Ram
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