350 California Dodge Service Centers

I just want to say thank you, to Jose, and the service... - Adrienne

I just want to say thank you, to Jose, and the service team, for looking out for me and my Jeep (Gladys). You're awesome!

I have a friend who took his truck here to be repaired in - c

I have a friend who took his truck here to be repaired in February 2023. It is now July 2023 and they still have not completed the work. One thing after another, one lie after another, one promise after another. This is by far the worst company/dealership I have EVER heard of. I checked the online reviews to see if I am crazy and what do you know, I'm not. Yelp 2.4 stars with 900 reviews. Dealer Rate has 47 reviews with 1 star. If I could give -5 stars I would. Consumer beware, do not do business with this dealer/company, you will not be happy!

Oil Change - C Johnson

They got me in and out quickly. The young man who checked me in was friendly. They brought me my air filter to show me the condition and asked if I wanted to replace it. No pressure and was very nice to actually see it dirty instead of just being told it’s bad.

Service on the road - Anne47

I was on a multi state trip with grandkids and miles over an oil change for mt grand caravan. I found Tate autoplex un Carlsbad as a walk-in. They were fantastic even though they were busy and i had no appointment they fit me right in and completed the job in a short time. Even though they were not my nirmal dealership they were great and very friendly. Thank you for your fantastic service

Bad service - Mannyxx

I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here Thanks Manuel

I was able to walk in and get my car serviced the same... - Swarner735

I was able to walk in and get my car serviced the same day. They provided a Lyft to and from my work place. Good experience.

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this... - thehypeonthemic

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this center twice and I am very impressed on how they go far and beyond customer service satisfaction. My first experience at the center was impressing. Because I had a check engine indicator light on I knew that servicing the vehicle at the dealership would be more expensive then getting it serviced at a local oil change/tire retail store. Overall, when receiving a call only 2 days after I dropped off the vehicle the service rep advised that it was only a bad gas fuse block that needed to be replaced. The highlight of the conversation is that he didn't try to sell me other services that I didn't need.Service dealerships get a commission for every car they service so by more services on a car means more $$$ and the rep did not advise of that. My second experience involves a recent recall (check your vehicle recall info bi-annually) involving my engine. I dropped the car on Saturday. Sales advisor Randy Lewis stated that it would be serviced on Monday. When contacting the service center at the dealership, I forgot the person's name so I was maybe talking to another advisor. Working in the business industry commission is everywhere so I asked the unfamiliar advisor, "Do you get commission?" Advisor stated, "Yes we do, however we only work as a team together." That surprised me. After 2 hours I called again and Randy Lewis was in charge of my vehicle and he advised that my SUV is ready to be picked up. Again Randy did not try to sell me something that I did not need at the moment. I am very satisfied on how they manage customer service as a virtue. In the past with my other vehicles I have spent thousands of dollars on unnecessary parts and services that my vehicle really did not need and to experience this type of customer handling at Tustin Dodge really impresses me. I recommend this dealership to any and everybody for all types of automobile (Dodge) services and parts!