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Excellent service by Kevin hall. Always willing to help... - PADILLAOSCAR50
Excellent service by Kevin hall. Always willing to help and with a great attitude! Reviews issues with me and lets me know what my options are. Always makes sure my car is taken care of.
Ashley is my go to person when my car has any issues.... - Ludi209
Ashley is my go to person when my car has any issues. She’s extremely helpful & knowledgeable anytime I need assistance. I highly recommend you go to her!
Top Reviewed Service Specialists At This Dealership
Maritza provide excellent service ! She arranged to have... - Shonndamc
Maritza provide excellent service ! She arranged to have my car pick up for servicing and dropped back off at my residence. Maritza also keep me updated with my car progress while being service. Very satisfied customer.
I have been with Infiniti for over 5 years working with... - SUSIELEE423
I have been with Infiniti for over 5 years working with Edson Trujillo continuously. Everyone here is very hardworking, kind, and friendly. Good customer service
I have always been happy with the service at this... - vinofyl
I have always been happy with the service at this dealership and in this instance Jerry did an excellent job in taking care of my service.
I have visited this dealership for service a couple times... - Kary
I have visited this dealership for service a couple times now. Always had a great experience with the service department. They were very professional and transparent with their service, fix, and corresponding costs. Friendly staff and consultant too!
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Diligently accommodating, from the reception area to the... - Natzky3566
Diligently accommodating, from the reception area to the service department. Everything is well explained. I am very satisfied...I will recommend it to anyone else
Dan is a great service writer, He is knowledgeable and... - Miguelito
Dan is a great service writer, He is knowledgeable and pleasant to deal with. Car was fixed in a timely manner and done right the first time.
maintainers services are not so good - danzusa
maintainers services are not so good, these problems are not fixed after services, I am not sure if I want to go back again for the next service.
Infiniti of Thousand Oaks, has the best Infiniti service... - YSEGAL
Infiniti of Thousand Oaks, has the best Infiniti service in all of la county and Ventura Country. It’s a class organization with some of the friendliest staff
Well-run Service Department does great efficient work.... - GlobalCrawler
Well-run Service Department does great efficient work. Excellent service advisor explained the work well, and very polite. Thanks.
But the Service area and customer waiting area need more Covid discipline—Social distancing, correct mask wearing and outdoor patio seating. Please fix.
They rock. Earned trust & business every time. Pricing... - White_ranger00
They rock. Earned trust & business every time. Pricing can be too much at times but when I can afford it I come there. Pep boys are cheaper though.
Awesome customer service great work done mostly on time... - nuchem
Awesome customer service great work done mostly on time gave me a 10% discount overall great Infiniti location this wants more words i dont know what else
Thank you Mark for beating the cost of the competition.... - skylinks
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP.
It was an annual service event that took less time than I... - hopper1758
It was an annual service event that took less time than I expected. Denise, the service representative, was very helpful and knowledgeable. The was washed upon return.
I have had to bring my vehicle for service more than I... - Mario
I have had to bring my vehicle for service more than I would like or expect.
Everytime I have been made felt well taken care of
I brought my car in for service and a problem issue and... - zap715
I brought my car in for service and a problem issue and although my Infiniti is 15 years old (2005) I was still afforded VIP service such as minimal waiting time to take in my car for service and availability of replacement part(s) to fix the problem.
It’s seams to be a honest people and they now WoT to do... - Jorge
It’s seams to be a honest people and they now WoT to do about the service and fixed the problem they are easy to tock
First time meeting Jill, and she was a delight to work... - tswopejr
First time meeting Jill, and she was a delight to work with. I have heard some negative things about this dealership, but I am willing to give them a shot, This was my first service with them, and all seems to have went well.
The #1 INDEPENDENT BMW SHOP PERIOD! - Carguy1
This is THE place you want to take your bmw (or Mercedes) if you live in SD and are either out of warranty or doing aftermarket modifications.
I’ve come here about fifteen times in the past 7 years for multiple cars and they are simple the best in SD. I’ve tried all the shops, and none can compare.
Shane is an honest guy he runs this place with integrity and he can diagnose things in minutes that takes others hours or even days!
Definitely where you want to take your car.
I have body a lot of cars in my lifetime and I highly... - PAMELAEBWR
I have body a lot of cars in my lifetime and I highly recommend Infinity of Bakersfield they were gracious wonderful young man and Women, I love my car they gave me great service I could never thank them enough for how wonderful they were and believe me I’ve dealt with other dealerships that I would never go back to...
if I ever buy another car it will be from their dealership and the loan company that they put my lease through I will use that same loan company again they were that wonderful I have also told all my Family and friends this, if they need another vehicle go to Infinity whether they need a new or used vehicle!!!!
From buying my vehicle and having it serviced was a fantastic experience and this is the only Dealership I could say that about...
My name is PamAndreatta Rodgers And I’m proud to endorse this dealership Infiniti of Bakersfield California
first of all I don’t like to write bad reviews. since I... - Infinity
first of all I don’t like to write bad reviews. since I got a very bad experience I’ll have to warn you before you making any mistakes decisions to purchase /lease a car from this dealership. From the moment you signed a contract your done ! No service no return phone calls. Highly recommend to check if you receiving exactly the model you’re looking for with all the accessories and the features they promised because you will get a different car but it will be impossible to replace it after you sign the contract
The only thing, is that it would have been great for... - El
The only thing, is that it would have been great for loaner to be available for me, as the appointment beared out.
Alfredo was Excellent!
Take more time to clean the car! - HT
Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!
Great Job, done well and on time i will return for any... - raspro18
Great Job, done well and on time i will return for any additional service. I would like to receive additional discounts because I am a loyal customer..
Bad service - Mannyxx
I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here
Amatuers. - MiniRequim
New car. Made by BMW. Thought the dealership was the correct place to go...I was wrong. Repairs were incorrect and incomplete. Absolutely zero attention to detail as I still have damage. Careless with my car and it received dings and damage WHILE IT WAS THERE. Given back to me filthy..probably so I would not notice AND missing my spare tire which recently came to my attention and I was stranded on a dark road for hours. Poor communication during the process and when I picked it up. Learn from my mistake. Don't believe the 5 star hype.
It is a clean and well run facility. We have been taking... - woodchop34
It is a clean and well run facility. We have been taking the car there since it was new,
The service writer, Tom, is very knowledgeable and experienced
I went in for an oil change service with an appointment... - Chris O
I went in for an oil change service with an appointment and was told it would take an hour and a half with a car wash. I was okay with waiting but it wasn't done until three hours later. There was no communication except for me asking the cashier if my truck was ready. I was finally informed by the service guy it was ready. I paid and I gave my ticket to the porter to bring my truck around it took another twenty plus minutes and was not washed. I called and complained to the service manager about my experience and all that was offered was for me to bring my truck down to get washed. I guess if you pay extra for a service contract they don't care because they already have your money.
INFINITI of South Bay