351 California Jeep Service Centers

Great Service, excellent staff , Best technician at - sonnymariano99

Great Service, excellent staff , Best technician at Toyota Carlsbad. Highly recommend to friends and family.⭐️⭐️⭐️⭐️⭐️

I was having wiring, fuse box, and connection issues with - Jacob

I was having wiring, fuse box, and connection issues with my 2018 Jeep Wrangler. Far more complicated than I could have handled on my own. Avneel and his technicians solved an incredibly complex puzzle of problems and returned my Jeep back to me in good working order. Avneel was great to work with and even gave me his personal cell phone number to reach him more quickly. Thanks Avneel!

Untrustworthy service, poor communication and overpriced. - sp.ryan729

Untrustworthy service, poor communication and overpriced. I had NO TRUST, CONFIDENCE, OR FELT SAFE the entire time my car was in the shop at Glendale Dodge Chrysler Jeep Ram! Over the 4 weeks I was in contact with the dealership and my car was in service, I received only 3 phone calls and received suspicious false information, shuffled phone calls around between departments, and unsatisfactory reports. My Jeep Grand Cherokee’s Transmission Control Module took a dive on me. My local shop diagnosed it within 5 minutes and said only the dealership can reprogram it. Therefore, you’ll need a new a TCM, reprogramming, and recommended fluid service. Therefore, I made an appointment with this dealership, got my car towed there, agreed to the $480 diagnosis fee and was assigned mechanic, Paul Bautista. I told him and the service department the run down on my car and waited for information. A few days went by, heard nothing, and called, he told me that wasn’t the issue and it was “internal, the oil smelled burnt and the pump in the transmission isn’t right”. This obviously concerned me as I nor my local mechanic smelled nothing burnt ever.. Therefore, I waited for the future diagnosis. After 7 full days, Paul told me I needed TCM, reprogramming, and recommend fluid service for $1950 “to start and that big problems lie ahead” about the burnt oil. However, I just didn’t believe him on the oil - I personally felt like I was being lead on. Why it took them a full week for diagnosis when my previous inspection took 5 minutes and reported no burnt smells? This just doesn’t fit right with me. I appreciate the thorough diagnosis but why plant more potential bad news in your customer’s head when your still working on the car and agreed to pay full price and move ahead? Finally when the TCM arrived. Paul told me me it was 5 days and it took 10. I understand no one can control the mailing system but it makes me question when it was actually ordered given the untrustworthy and unethical dealings with the dealership. I would call for check ups and the service department just pushed me off the phone as quickly as possible. For example, I called service, they transferred me to parts, and parts transferred me back to service. In short, no one cares here. When the TCM was replaced, exactly 1 month to the day, Paul said I could pick up my car. I asked whether the TCM was the primary problem and about the burnt oil. He simply repeated “You can pick up your car” and acted as the previous conversations never existed, truly proving my hypothesis correct - my TCM just took a dive and these things happen. I would have liked to receive a thorough breakdown given the money I was about to pay so I went to pick up my car immediately and waited to examine the invoice. However, the invoice was poorly written and didn’t make any sense. There were some random parts and prices but nothing on service, labor, and total pricing. It didn’t add up and they were just throwing random things on there. When I see “$1950 for TCM and trans service to start” and “985 to fix issues”. That doesn’t tell me anything. If I’m spending $1950 plus tax, I want a detailed breakdown for my car records. Of course, since the dealership has a monopoly on the reprogramming, I knew they were going to gut me for service and labor but with no explanation or detailed breakdown - this is unacceptable. If you can, I would avoid at all costs and go somewhere else to avoid the horrible experience I had. I hope you’ve been warned or the dealership will get it’s act together and perform accordingly.

Very transparent and prompt in their service. - kelree77

Very transparent and prompt in their service.o our vehicle. They made sure to check on their work as well.

Mr Dana Lewis and the service team was outstanding with - ksh256

Mr Dana Lewis and the service team was outstanding with level of service and courtesy. I will recommend this dealership to friends and family. Mr. Hogue

Worst dealer ship I ever dealt with every time I take my - tsummers697

Worst dealer ship I ever dealt with every time I take my vehicles yes I have four its the same story I have recalls on all my vehicles aways saying that the parts on restricted order at this time. I will never buy a vehicle from this dealership ever again!

I have dealt with Jon for several years. - CARTER-DON

I have dealt with Jon for several years. I have found him to be courteous, knowledgeable and helpful. He always greets me by name which I find is very professional.

The service center was very helpful with our problem, and - cachamplin

The service center was very helpful with our problem, and kept us informed on the process.

Micah and the team did a fantastic job. - ivan

Micah and the team did a fantastic job. Top notch service, communication and they completed the repairs to a great quality. Would gladly recommend them and use the team again! Big thank you!

GREAT SERVICE FROM THE TIME YOU HIT THE DOOR, VERY - pres517

GREAT SERVICE FROM THE TIME YOU HIT THE DOOR, VERY ATTENTIVE OF YOUR NEEDS AND APPRECIATE YOU AS A CUSTOMER

It took 3 hours to patch a hole in the tire. - jenniezamora08

It took 3 hours to patch a hole in the tire. I could understand the time frame if they were busy but upon arrival, no one was in front of me and the garage service door was closed.

Your facility is Great everyone here is helpful ,courtesy - njdevils.tw77

Your facility is Great everyone here is helpful ,courtesy and eager to help a quality that is very RARE Thank You

Kassndra was helpful and friendly. - Mike m

Kassndra was helpful and friendly.I have felt we her 2times great service will go back to her again

Excellent service Done right. - Macleanassoc

Excellent service Done right. I will use this service again because of their great attitude.

I switched to service my car to Aaron about two years - BZ

I switched to service my car to Aaron about two years ago. I found the service advisors more honest in recommending necessary service, whereas I lost my trust in the prior.

Great services great customer support and customer care - yousifmark

Great services great customer support and customer care one on one good location and excellent staff

Very slow. - slloyd5

Very slow. Did not use high synthetic oil as requested. Even with an appointment @ 10 I did not leave until after12.

I always receive polite, courteous service from friendly - Robbarbery

I always receive polite, courteous service from friendly service people at Clovis Dodge/Jeep. I know that the work is done correctly, and In a timely fashion. Keep up the great work!

I worked with Nathan in service. - cfobke79

I worked with Nathan in service. He was very professional and did what he said he was going to do. I would definitely refer my family and friends.

Second and last time I go to this dealer. - Ken

Second and last time I go to this dealer. I bought a 2022 Dodge, but not from them so maybe that's why they acted this way but I have a feeling it's their standard operating behavior. First visit was to get a key FOB programmed for the new truck. First thing out of Jonny's mouth was, well it's about lunchtime so,.... I asked to see an IT or technical person and without asking why I came in, Jonny said you need an appointment. I set that appointment up for today. I came in and went to Jonny who told me that he moved my appointment to another clerk, who was clueless why I was transferred to her from the clerk who setup my appointment. I went to this other clerk who couldn't find my info because Jonny took my initial info. She agreed to assist me (although she too was ready to head to lunch, apparently a huge deal at this dealership) and asked why I was there. I said Jonny didn't bother to ask or document why I came in initially. I then told her I would like to get my new FOB programmed to the new truck. She proceeded to tell me that it would cost me $200 to program a $57 FOB. I declined that ridiculous charge and then asked about a repair to the front bumper skirt that had come apart at one place. She told me that would cost $200 (1 hour labor) and when I asked how they would fix it, she told me they TY Wrap the shirt to the bumper, for $200. TY Wraps last? It's apparent these knuckleheads just want to rest, pass the buck, and go to lunch. Never going back there. I would rate Johnny but I don't see him below. Might be a sign...

Service Advisor Logan was kind and efficient, as well as - debbra.idle

Service Advisor Logan was kind and efficient, as well as true to his word on his time and materials estimate. Easy to do business with

The worst. - scisch

The worst. Uncooperative. Unprofessional. They were terrible to work with - at first, they didn't have information, were waiting on it - but they weren't, they were just delaying. Every time I've tried to come in for my car, the dealership has some sort of problem. They didn't have the materials and would have to refer me to another dealership or they didn't have an employee who could take care of items that were covered under my warranty. Not true. They just didn't want to honor that my mileage was close to the warranty. will never use them again.

Austin is our guy. - tazmanbf

Austin is our guy. He is knowledgeable and up to date on our vehicle needs. He is great at communicating with us and satisfies all of our expectations.

I took in my truck running and picked it up in a tow - 323custom

I took in my truck running and picked it up in a tow truck they made the problem worse

Will be reporting and filing compliant at the dmv this - Ramiromedina074

Will be reporting and filing compliant at the dmv this dealer ship is disgusting and should be closed (street vendors have more integrity and professionalism than anyone working here including receptionist, so arrogant, it’s been 5 months and I’m still waiting on their business office to return a refund due, after cancellation warranty contract.

The dealership was wonderful, specifically, Gigi. - Frank

The dealership was wonderful, specifically, Gigi. She took meticulous notes of symptoms I described and assured me tha the best tech (Mike) would be able to suceessfully diagnose the problem(s). Communications was excellent, and she explaned what my Max care extended warranty covered. I came here because another local dealership had such a huge backlog. Glad I came here. I will return, if I need future service. Thank you!

This is the last time I'll ever use John L Sullivan for - jsandgren10

This is the last time I'll ever use John L Sullivan for any service work. I have a 2022 Wagoneer that I took in for some warranty work and blow is how it has/is going: Took the Wagoneer in December 2022 for bad sunroof seals both on the front portion of the moving glass and the side of the fixed glass. They had to order parts said it would be 3 weeks to a month, I said no problem and left until they called me saying all parts are in. It was the first week of January 2023 I take my Wagoneer back in, and also noticed my seat heater won't stay on for longer than 5 minutes and read of a potential issue on this. So when I took it back in I ask them to check it out. I wait almost 8 hours to get a call from them saying part of the procedure to troubleshoot the seat heater is to hook it up to the computer and run a Rapid Response for any firmware updates to the vehicle. They noted the power steering control module needed an update and when they proceeded to update it failed and became not drivable. I ask if the sunroof was done but the service advisor wasn't sure but ensured it would be done. But of course due to parts they tell me it will be a month to get the updated power steering module in so my car has to stay at the dealership. After a month of having the car they call me to tell me they received the part and are installing it so it will be ready to go. I go first of March to pick it up after they call to say its all done except for the seat heater as they are still waiting on those parts but don't want me to wait for it any longer and will let me know when they get parts and reschedule. I go to pick up the car and inspect the sunroof and to my surprise they changed out the front seal but not the side one. So I still have a bad sunroof seal!! I bring this to the advisors attention but they can't find my paperwork so they look on the computer and now claim the parts for that seal weren't in but are now on order, yet previously they told me all seals were in. So I leave with my car, no paperwork, and no ETA on seals or seat heater parts. Now we are at the middle of April and I get a call from the parts department that says my seat heater parts and power steering module is in. I ask what about the sunroof seals. She looks it up and says the parts came in back in January but the tech returned them saying they weren't needed on my car. So they had the parts the entire time but the tech was too lazy to replace them all!! I ask parts why is there a power steering module if that got replaced previously, she didn't know and said they were just tagged with your name but to talk to the advisor when I come in. I drop the car off 4-19-2023 at 9am. When I go in they aren't even aware of what service needs to be performed even though I made an appointment for the warranty work. They look up the parts and I re-explain the issues. I ask the advisor why there is a steering module if that was completed before? Turns out she said the shop foreman was able to fix my car so they didn't need the part. So they had my car for 1 month and didn't replace anything. I get a call at 1:30pm from the advisor who tells me the tech may need to keep it over night to finish the seat heaters as they take time. In the meantime I keep a gps tracker on the car and my car has been sitting in their service lot for the day. I ask while seeing my tracking location why its out back and the advisor says no the tech just came and talked to me and is working on it. We are now at 4-20-2023 at 10am and the car is still in the same location, so its impossible they have done any work. I live 45 mins away but will be going down there later today and if no work is performed I'll pull the vehicle and take it to a reputable dealer. I've reached out to the service manager but he won't answer and can't leave a message. Took 2 more days I'll never be back.

Customer service is awesome! - Jeepgirl

Customer service is awesome!.,,..Service parts staff is always ready to serve you and let you know what work has to be done to your vehicle. I truly appreciate how dedicated they are to serving their customers.

Well worth the 45min drive. - Bsl

Well worth the 45min drive. We will be using them again! Staff is very professional and friendly.

Staff was courteous, knowledgeable and attentive. - susien24

Staff was courteous, knowledgeable and attentive. The communicated well to let us know what was going on with our vehicle.