4,460 California SRT Service Centers

Nothing to say but good job. - DLlNDA180

Nothing to say but good job. I will come . And tell someone else. About the good job they have done with my car.

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Fantastic customer service. - bjlemm45

Fantastic customer service. I was early and they took me right in! Thank you all

Friendly and great customer service will tell my friend - MHARUN

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

They were very friendly, knowledgeable, attentive and - jimenez1114

They were very friendly, knowledgeable, attentive and understanding. I liked that they were not pushy.

Very professional and seemed to care about me as a - BranchPaul

Very professional and seemed to care about me as a person. The cashier at the end even remembered my birthday!

Service was quick and good; service person in charge, - NickQ

Service was quick and good; service person in charge, excellent. However, when signing up I could only talk to (not with) an AI voice, could not talk with a person. This caused me a serious problem and if this dealership, no matter how otherwise good, does not let a customer talk with a human, I will never return.

Easy to schedule appt. - dnggoofy

Easy to schedule appt. Efficient check-in upon arrival. Waiting area provided bottle water & coffee & small bags of nuts. Waiting room chairs not comfortable however.

Very happy with the service at this dealership. - barbrichards1

Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.

I thanks the front desk staff but to no response when - rameshshobh

I thanks the front desk staff but to no response when picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making my payment, he did not explained to me about the service report. When I go home, my niece look at the service report and explained to me. I had to make another trip to your center and got another staff to explained to me. If it was explained to me when I was collecting my car, it would have been better on both sides.

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Much better than Lexus dealership. - melvick007

Much better than Lexus dealership. Alex saenz the advisor is just great. Bill the mechanic is honest and superb technician

Very slow. - slloyd5

Very slow. Did not use high synthetic oil as requested. Even with an appointment @ 10 I did not leave until after12.

I brought my Nissan Rogue in for service at HGreg Nissan - ameenbasith2000

I brought my Nissan Rogue in for service at HGreg Nissan Buena Park and was helped right away by Oscar and Memo. From the moment I arrived, they were on it! They got my car in for service quickly and kept the process moving efficiently. They genuinely made sure everything was handled smoothly and that I wasn’t left wondering what was going on. If you're looking for a service team that’s responsive, professional, and actually respects your time, this is it. Solid work all around.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

The service was quick, decent. - Charlie

The service was quick, decent. I am very satisfied by the representative. No issues at all.

I have never experienced such disrespect and lack of - John

I have never experienced such disrespect and lack of professionalism from a dealership in my life. My 2022 Hyundai Santa Fe has been in their shop multiple times for the same transmission-related issues, and instead of resolving the problem, Keyes Hyundai has made me wait weeks without updates, transportation, or accountability. My service advisor, Jonathan Hughes, avoided me at all costs — never picked up calls, never returned messages, and acted like it was his job to dodge responsibility. Completely unresponsive and irresponsible. When I reached out to the manager, Sean, I sent more than 10 emails with no reply. Clearly, customers are not a priority here. The lack of urgency and repeated broken promises have left me stranded without a car for extended periods of time. They claim to care, but it’s just empty words. Even their standard “please contact our manager” reply is meaningless — because I already did, many times, and was ignored. If you value your time, money, and peace of mind, I strongly recommend avoiding this dealership. Customers deserve professionals who care, not dismissive and negligent service staff. I have found other people who received same issues or worse.

I had a fantastic experience at Metro Honda! - mahrikitz

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda!

Great experience. - Chris OReilly

Great experience. No messing around. In and out and everything works now. I want to Thank you guys

the service advisor Stephanie Villegas is dishonest, - doraballadares.db

the service advisor Stephanie Villegas is dishonest, unprofessional and ripping off people. The were to replace the AC compressor but they never did, I took the vehicle to another dealership where they told me that the ac compressor was never changed. I been trying to talk to her boss with no success.

Stori made this such a easy and pleasant experience! - Jessica G

Stori made this such a easy and pleasant experience! She was able to educate and walk me through everything that needed to be done to my car. She also provided excellent communication throughout the whole process, keeping me updated at all times! 10/10 service, thanks to Stori!

The dealer failed to replace lost antifreeze after doing - fredandjane3066

The dealer failed to replace lost antifreeze after doing cooling system warranty repair. Discovered this the day after I drove 40 miles home. Phone message left for service manager and sent a written complaint, never had a response to either contact. Very disappointing.

I brought my Subaru Forester in for routine service. - Celby2

I brought my Subaru Forester in for routine service. I was able to ask questions and be given information to make choices on what I needed and wanted to be done. Very helpful and will return in the future, as needed.

Excellent customer service. - Janetrejkowski

Excellent customer service. I spoke with the Service Manager and gave him kudos for the friendliness, efficiency and attention to detail.

Gabby was a delight. - Kams

Gabby was a delight. She made my appointment on the phone and was my service advisor when I arrived. My Santa Fe hybrid is the 2nd Hyundai I’ve owned, and over the years I honestly learned to rely more on Elk Grove for service. But I had what I hoped was a minor warranty issue, and Gabby was so great on the phone, I took a chance on Stockton. Glad I did. Issue resolved, pleasant experience,

Great experience with Tony who helped us with technical - Bill

Great experience with Tony who helped us with technical stuff in on our RAV4; Very knowledgeable, patient and “Great” customer service skills. Thank you Tony.

great service dept. - ah_younglee

great service dept. service advisors and techs do great work. receptionist is friendly. car was ready when promised

Staff was professional and detailed on what’s going to - MIKEG.49ERS

Staff was professional and detailed on what’s going to happen. Finished before quoted time and did a great job.

Jack in the service department came through for me in - ajuarez72

Jack in the service department came through for me in getting my front and back brakes done in a timely matter. Always responded to my calls. Awesome customer service.

Exceptional Service from Joe & the Elk Grove GMC Team - - Serita Katz

Exceptional Service from Joe & the Elk Grove GMC Team - They Made It Right and Exceeded Expectations! After experiencing a frustrating and drawn-out issue with our 2018 Yukon Denali, "Yuki," and a stalled repair process at another shop, we were at our wits' end. That's when Joseph, a Service Advisor at Elk Grove Buick GMC, stepped in to make this right. What followed was a masterclass in customer service and professional excellence! Joe and his team took complete ownership of the situation. He not only had the new engine replacement authorized by our warranty company, but he also went above and beyond by having his team cover the diagnostic fees, reassembly labor, and even the towing costs from the other dealership. This level of commitment and accountability was astounding! Throughout the entire engine replacement, Joe kept us fully informed. He provided realistic completion timelines, patiently answered our 1,000 questions with a friendly and knowledgeable demeanor, and explained every single step of the process. The result is truly incredible—Yuki is running better than she was when we first bought her! To top it all off, Joe's team proactively addressed other concerns we had about the vehicle that were unrelated to the engine, proving their dedication to a comprehensive and perfect service experience. We could not be more grateful for Joe and the entire service team at Elk Grove Buick GMC. Their professionalism, clear communication, and unwavering commitment to customer satisfaction turned a stressful situation into a positive and trusting relationship. Best Sales & Service Team, EVER! Thank you for getting our family's "Yuki" back on the road safely and better than new!