2,908 California Used Car Dealers

YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER! - Gerald

YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER!!" This is what I told Brando after seeing the deal in writing at the dealership. We had discussed the deal 3 hours earlier over phone and I had to drive 2 hours to get there but because I've been damaged by every other car dealer, I was expecting the numbers to be different once I got to the dealership, as I read down the numbers, they were exactly as we discussed. Then it happened again in the finance office and I told Juan, "YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER!!" I mentioned to them earlier, before driving to the dealership, that I did not want to purchase any additional items for the vehicle. Juan had me out of the finance office in what felt like 20 minutes. "I GOT GOOSEBUMPS", from being thoroughly listened to by everyone including Elyse..., and then, Rufus, Brando and Juan following through with exactly what I asked for. "AMAZING!"

My family and I had visited the dealership regarding a - malopez3

My family and I had visited the dealership regarding a 2018 Mazda CX-5 that had been advertised. Unfortunately, the car had been sold. But the salesperson answered several questions I had regarding the used car market which was very informative and appreciated.

If I could leave them zero stars I would. - text4golf

If I could leave them zero stars I would. This review specifically deals with Patrick Duffy in the service department. My truck has been in there multiple times and they can't fix the problem. Never got updates from Patrick when I would text him, never got a response from Patrick when I emailed him, and then he called me to say they are refusing to work on my truck due to me being aggressive. Now for the good part...the aggressive is due to me leaving a honest review of my experience on a post service survey that his dealership sent me. Bottom line he is upset that I left him a negative review based on his customer service and lack of fixing the car. If you have Patrick as your advisor, I wish you good luck.

AC was blowing warm and 2 of the 3 components were given - toneez101

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00

Excellent service--everything explained fully and service - ELFRIEDADE

Excellent service--everything explained fully and service done in a timely manner. Doug was a very pleasant and professional.

Addison was great and he felt the same way about the - GTOdan02

Addison was great and he felt the same way about the technicians reason for the vibration at the front-end of my truck. The tech said the vibration was due to faulty lugnuts? Faulty lugnuts! xxx? I'm looking at Addison he's shaking his head I'm like well so what this is warranty work . Fix my truck. They wanted me to buy a set of lugnuts for 200 bucks then put them on myself and bring the truck back so they can take another look. I have no time I gotta work I got a job to do I got my kids to drive to school ! Meanwhile the vibration is getting worse everyday, they still haven't fixed the issue the haven't even reached out. Why can't you guys just fix my truck which is the second one I've bought. Faulty lugnuts! It's warranty work FIX MY TRUCK !

The dealer is open, transparent, easy to communicate and - 10monica20

The dealer is open, transparent, easy to communicate and really achievable, if I have any questions, I can reach out to them at anytime.

Clean, tidy and they have a lovely coffee machine! - DCMRT

Clean, tidy and they have a lovely coffee machine! They were very welcoming upon entry and Elena wasted no time to get the ball rolling. I had inquired about a Stelvio a week prior and mentioned I would be flying in from Las Vegas. Upon arrival Elena spotted me and we began the purchasing process. Later Nick arrived and began the paper work. Both, Elena and Nick, were straight to the point and no xxxxxxxx in between. (Do excuse my language) They we’re both very helpful and the entire process was quick. Perhaps it could have been even faster, but we were just choppin it up. I will definitely be back in the future. Thank you for everything

this time is much better - KANOKWANMALIWAN

Kenneth was very nice and friendly and listen to my request very well. The atmosphere of the service department is better than my last visit.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

Just purchased my 2020 Toyota Corolla today! Thanks to... - First

Just purchased my 2020 Toyota Corolla today! Thanks to TIM for being so patient with us. He has awesome customer service! I love everything there!

Bought out our Lease - zarekdietz

We had such a great experience with the Woodland Hills Keyes location. We had leased our Sonata Hybrid and now 3 years later decided to buy it out. All the staff at this location were amazing and a pleasure to work with. Of all their Hyundai locations, this one by far has the best staff and customer service.

I bought Tacoma at here. - 40947776

I bought Tacoma at here. The salesperson MOHAMMED BELHACHMI who promised to give me a bed mat and deliver it to my home. However, a few days later, he called me and said that they couldn’t be shipped and I need to pick it up by myself. But I already left that city. What an unreasonable salesperson who doesn’t keep their promises! I will continue purse this matter through the complaint process.

I had such a wonderful experience buying my first car - reineckealice59

I had such a wonderful experience buying my first car here. Silvia was exceptionally warm, friendly, helpful, and engaging. I would recommend this dealership to everyone looking for a smooth and manageable car-buying experience.

Recently had an problem with a 2019 Accent (some fuel - cmessmer

Recently had an problem with a 2019 Accent (some fuel injection issue it would seem). I brought the car down to Stevens Creek Hyundai and had such a great experience with the whole process that I wanted to share it. Alma B in Service was helpful and easy to communicate with. She let me know that there was a recall item that they would handle at the same time. Alma kept me updated on the process (which went really quick, drop off to pick up). It was all covered under the warranty, and with a level of courtesy and professionalism I've not before experienced at ANY dealership. Thank you Alma B !

I went to the Bunnin Santa Barbara dealership for some - rice2go0712

I went to the Bunnin Santa Barbara dealership for some service. I can describe the it in three words: Professional. Personal. Prompt. I can highly recommend them.

My last visit to Crystal Chrysler Dodge Jeep Ram was - WDGARY

My last visit to Crystal Chrysler Dodge Jeep Ram was about a year and a half ago, and the service was terrible. I needed service to my Jeep, so I took it in last week, and I got to tell you their service now is impeccable. I found out that they revamped the management around that time, a year and a half ago or so. Honestly, what a blessing, to experience 100% customer service. It's a nice feeling to have a dealership that goes out of their way for the customer, and excellent customer service. If you didn't have a good experience with them in the past, give them another chance, I don't think it'll be disappointing. Alex took good care of me, and my Jeep. Thanks again for the wonderful service. Customer for life ☹ 10 stars

This car dealer used to be very good and reliable with - DOUGLASRAMOS58

This car dealer used to be very good and reliable with people who really helped you, but now everything is overpriced and if you want to make an exchange, what they offer you for your vehicle is a mockery even if you have been a customer with them for years. apart from a short list of lies that the sellers tell you who are supposedly helping you, it is unfortunate how this dealer fell so low and his prestige also because of some employees

AVOID this dealership like the plague. - SH

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers.

We had the best experience with this dealership. - Eric T.

We had the best experience with this dealership. Not only did the sales team take care of us, but the service department is great too. They take care of their customers even after the initial purchase, and value long term relationships, which is rare these days. We're now a proud, happy Tom Bell Chevrolet family.

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I had had a bad experience buying my last car - Wyatt and... - Ellen W.

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.

This is the second vehicle I've purchased from Pacific - sheanak

This is the second vehicle I've purchased from Pacific Volkswagen and James was incredible to work with from start to finish. He understood that I was looking for a specific trim and interior and was quick to notify me when one became available. After purchase, there was an issue with the transmission and James took care of everything immediately and advocated for me to ensure I got my car back as quickly as possible. Having James on my side made the entire transaction better and helped me feel secure in a very expensive investment.

This is a great place with the best service. - Prius driver

This is a great place with the best service. I thank Khalid for all his help with my new car. George handled the paperwork quickly. A big thanks to Joy who always is helpful and cheerful. A big thank you to the staff!!

We had a deeply disappointing experience with Allen - hwasu

We had a deeply disappointing experience with Allen Cadillac. During the purchase of our new car, we were misled and misinformed regarding critical safety features. These omissions have caused immense stress, especially as my wife is about to give birth to our third child. Despite our repeated efforts to address these concerns, the dealership has refused to take responsibility and continues to ignore our safety issues. Transparency and honesty should be fundamental when selling vehicles, especially when customer safety is at stake. Unfortunately, this dealership has failed in that regard. I strongly advise any prospective buyers to exercise caution and reconsider before purchasing from them.

Jason is an excellent representative of Mazda Temecula. - Jorge

Jason is an excellent representative of Mazda Temecula. He is courteous, efficient and has the best interest for his customers. This is the second time I visited Mazda Temecula and I am very pleased with Jason’s customer care and his professionalism. Thank you also for the mechanics that took care of my car and for the gentleman who brought the car that Mazda loaned us. Very professional too!

Had a great experience interacting with Billy Thao buying - Carlos R Martinez

Had a great experience interacting with Billy Thao buying my 25 gmc deanli 2500hd and making the deal go through.

Eric took very good care of me. - FlyinBryan

Eric took very good care of me. Actually the whole staff encounter was excellent. Eric also took the time to explain a lot of cool features that I would never have been aware of. My only complaint was the low trade in offer. I was offered around half of Kelly Blue Book and ended up selling to Car Max the same day. Other than that, 5 stars all the way.

Very good customer service. - Vic4me

Very good customer service. Sales rep was awesome and was very helpful. I was happy with my purchase.

They told me since I didn't buy from them, that I was not - poor service

They told me since I didn't buy from them, that I was not a priority. Had my new vehicle (500 miles) in for over 2 1/2 weeks while they tried to figure out the start-stop feature that stranded us. Communication is non-existent and we had to go to the dealership in order to talk to anyone about the status. Once returned it was dirty and their was a chip and scratch in the paint (2 different places). Wagoneer services (special attention for wagoneer owners) level III has not been able to contact the dealership or the district manager in over 4 weeks. My issues have been elevated to service level III which is supposedly their top service level with ultimate authority to no result. The service is poor and the jeep corporate support has no authority or communication. Really disappointed in service and communication. Really sad because I like the Wagoneer but it has some issues and I can't get service.