28 Colorado Lexus Service Centers

My experience with the Lexus dealership has always been - Linda

My experience with the Lexus dealership has always been excellent. Their customer service is professional, friendly & extremely helpful. I feel welcomed every time.

Top notch! - Bascolorado

Top notch! David A pursues an issue until the customer and he are satisfied. Tnx!

The time required to repair the car was average. - 777steelers

The time required to repair the car was average. Communications needs improving. Service center should update customers weekly of their progress. To get an update, had to call Auto Nation Subaru on Arapaho and have them reach out. Asked for the hail damaged hood to be kept, as I needed it. Save hood was written on the repair work order and hood. Hood was disposed of. Still as of this writing waiting for the collision center to provide a replacement hood. As far as the repairs--the car looks great but very stressful to always being the one to reach out and get no reply. Please get me my hood you owe me!

Installation of new radio and touch up paint scrapes. - Jan

We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica. Also had touch up on parking lot scrapes which are now impossible to detect. All service and office workers were very cordial. Felt right at home!!!

The work that was done to my car was amazing and the... - iskatelichay

The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!

I took my tow truck into Reliance a few months ago, the... - stevefutterer

I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email majortorque@gmx.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.

This is my 2nd time at this dealership in getting my... - Sai

This is my 2nd time at this dealership in getting my rattles fixed. My Car was making some rattle aroundsteering wheel. I went to Kuni lexus and they simply said it was from my toll transponder. I have decided not to go to Kuni Again for any sort of service. Josh was the technician at stevinson lexus who fixed my car. He did a great job in getting the issue fixed. Also the service consultant Will and service manager Jeff were very helpful. Thanks again.

Recently had an issue with my NX 200T (rare occurrence in - tjohnst55

Recently had an issue with my NX 200T (rare occurrence in my 10 year/4 Lexus autos experience). Staff was exceptionally helpful. Issue ran into parts availability delay - understandable. Staff informative and offered a 1600 mile RX loaner. I cannot say enough about their informative, personal and helpful service. This is why I have bought 4 Lexus autos - and at Stevenson. Kudos. Looking at you Derick. ;-)

I received my pickup back after a transmission - Kansas

I received my pickup back after a transmission replacement that took 2 weeks. Upon receiving my pickup and getting it home, I found that several items had been stolen; a change container, 2 knives, and a pair of hunting binoculars. These items were located in two different areas of the pickup and were not in plain view, meaning that someone would have had to open consoles that had no bearing on the repair. I called the service department to report the theft. There was no apology, no ownership, nor an attempt to make it right with me. I was told that it was my responsibility and not their’s even though it was on their lot. They said they would look on the service technician work benches. I have attempted to call the GM of the dealership with no call in return. I did make a report with the Burlington Police Department.