32 Connecticut Hyundai Service Centers

I have been going here for a very long time the service - Karimagadsden

I have been going here for a very long time the service dept is great they have great communication with you and make you feel comfortable Jay is excellent he goes above and beyond he is phenomenal.

Everyone is always friendly and willing to help answering - weech.mandee

Everyone is always friendly and willing to help answering any questions you have. There is no pressure feeling when it comes to talking sales. The service department is super friendly and efficient in getting you in and out quickly.

Rick is a really kind and patient person, and he helps me - Yu Chih Chen

Rick is a really kind and patient person, and he helps me a lots. I appreciate that.

This dealership is great! - asantewaagordon

This dealership is great! All of the sales associates are awesome and I had the pleasure of being assisted by Tariq in the Service department and he was extremely informative and helpful. Definitely would recommend coming here! - Asantewaa

Pleasant - flower

My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was very understanding and efficient. I felt very comfortable there.

Service was quick and everyone was efficient. - stew

Service was quick and everyone was efficient. I have an EV so not a lot of maintenance.

Professional, easy scheduling, quick, convenient. - Las3636

Professional, easy scheduling, quick, convenient. You know exactly what is going on with your car.

Today I went to Key Hyundia where my son's girlfriend - Lennore

Today I went to Key Hyundia where my son's girlfriend bought her first used car with no service appointment at all to see if they could take it for a drive for a noise she heard - Todd DiBiasi drove with us then said let me get it up on the lift and see - they called me an hour later said all fixed - we are beyond grateful at the service yet again we have received from this dealership (purchased 2 used cars now from them and very thankful today) Thank you Todd DiBiasi for taking the time to understand and listen to our concerns and fixing it with no hassle and she can take it back to college feeling so much better!

Sam is both patient and knowledgeable with regards to - charm826

Sam is both patient and knowledgeable with regards to business. Very patient with all my questions. Answered all my questions.and explained all the features of my vehicle. A very competent, well informed, polite gentleman, an asset to hyundai. Would highly recommend him!

Kathy in the service department went above and beyond for... - aimees

Kathy in the service department went above and beyond for me when my car recently was serviced!! I highly recommend this dealership, and will use again in the future!!

Had a problem whereby water was spraying periodically on - RON B.

Had a problem whereby water was spraying periodically on the floor of the passenger side. It was a clogged ac line. (First time that happened- climate change?), anyway, Omar, the service manager got me in first thing in the am and got me out within 20 minutes, 20 MINUTES!! I am overwhelmed with awe at how efficiently he ran that. 10 Stars to Omar for far exceeding my expectations!

Before I write a review on how long I’ve been trying to... - Kingkem

Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.

I recently had my car repaired here. - Mlk7ski

I recently had my car repaired here. I dropped my car off and was told it would be ready in 12 days for pick up. On the estimated date I had not received a single update the whole time my car was in the shop, so I called and was told it should be ready the following monday (3 days later). I received no phone call monday, so I called them around 3pm, to be told it would be ready Wednesday. I spoke to the secretary and asked for her to call me and leave a voicemail on Wednesday with an update if the car was ready or not since I work night and would likely be sleeping, she agreed. I received no phone call, and when I called at 3pm again, she yelled at me, saying she didn't get an update until I called and she had to ASK while I was on the phone with her. She then proceeded to yell at me, saying the car won't be ready until Friday, and that I can NOT call her, that she would call me. Guess what? Friday came, no call. Called Monday, at open, didn't get a return call till 2pm saying the car was ready. 12 days, was now 21. When I picked my car up, there was a box of car parts on my passenger seat, my driver door speakers. They refused to put them back in saying they were broken when dropped off, which they were not. They were left for the manager to contact me, who still has not. The chrome pieces on my door were never put back, and part of my side view mirror was never assembled so wires are hanging out of it. I have reached out to the manager 3 times. No response STILL. Reached out to my insurance, and am taking my car to a different dealer because this was the absolute WORST experience I have ever had with a collision center. They are truly unprofessional, unreliable, and should not be trusted with the repairs of anyone's car.

Horrible customer and service - Lucy

I bought my car in for a recall, asked if they could check why my car was hesitating. As I thought he asks the mechanic, mike did not. I got my car back from recall he never asked a mechanic to look and than told me i would have to leave my car for two days and pay for a diagnostic’s. No thank you. I took my car to another Hyundai dealership fixed it with the hour free of charge at Old Saybrook Hyundai.

Chris communicated well the work to be done and the... - pootmom

Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.

Bad experience. Poor service skills - MikeY

Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.

I had some body work done on my Subaru. - iancole1982

I had some body work done on my Subaru. The customer service was great and the body work was excellent. I appreciate the good service.

The service was more than Exceptional - MTB

Dear Mr. Weiss, I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me. You were on time and very respectful to my needs. The service was more than Exceptional. I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all. Best Regards, Ernest & Mary

I am very picky about who works on my car and this shop... - sunlover

I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!

Wheel Install and Alignment Service - 2013AudiA4

After getting a few quotes, I found Torrington Hyundai had competitive pricing on getting new wheels, installing them and performing a wheel alignment, so I decided to go there. I went for a 1pm afternoon appointment, they got me right in and lifted the car to do the service. I brought work with me since it was in the middle of the say and was able to work while my car was worked on. Connected to wifi very easily, and the service waiting room was quiet, clean, had TV and water to make a comfortable experience. Larry was helpful with letting me know it would be a couple hours and they held to that. The appointment was 2 hours and they didn't run late.