34 Connecticut Volkswagen Service Centers

John and Mark in the service department went above and... - dsfoster

John and Mark in the service department went above and beyond. They were able to fix my wife’s Passat free of charge under the emissions warranty, which was very surprising being the age of the car. It was a bit disappointing when we first brought the car in finding out the the part needed was back ordered and could take quite some time to get in. Needing the car to get back and fourth to work John and Mark were able to get us a loaner car for the extending period of time making life a whole lot easier. This was way beyond what I expected.

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My car went in to get a repair. I was told it would be... - Porter G

My car went in to get a repair. I was told it would be ready in 2-3 days and that they ordered the part. In 2-3 days, it wasn’t ready, but they told me it would be ready the next day. This happened 5 more times over the next 2 and a half weeks while my car was getting repaired. Every time I’d call, they’d tell me it would be ready the next day. The manager did reach out to tell me that one of the part was faulty which delayed the car being repair and that they wouldn’t charge me for the faulty part. When the car was finally finished and I went to pick it up, not only was I charged for both the faulty part and its replacement, but the car also had 3 new issues. They tried to tell me the car went in with those issues. Two mechanics who specialize in VW’s have confirmed the new issues are most likely from the repair being done wrong. I’m still trying to get in touch with the service manager so they can fix these issues. To their credit, they did offer me a discount for the repair taking so long, though I haven’t saved any money since the discount came out to less than the cost of the faulty part they charged me for.

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Very good customer service, good communication and fast... - NOLIMIT336

Very good customer service, good communication and fast turn around! Thank you very much! Chelsea was great!

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Great service - williamGD39

This was a great service experience! My 2010 Jetta Tdi well past any warranty coverage needed a new High pressure fuel pump and all the fuel components that fail when this pump fails and the list is extensive and expensive. The service manager John working with VWOA fixed my car and fully covered the fuel system repair. John also explained a little work that I would have to pay for, But fully explained what the problem was and what caused the failure and he gave me a reasonable repair cost. With the support I received from VW of Hartford and VWOA I would definitely buy another VW.

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