5 Delaware Hyundai Service Centers

OUTSTANDING SERVICE DEPARTMENT - Norine123

We recently purchased a used Acura from Hertrich Acura of New Castle, DE. After driving it for several hundred miles, we noticed a shudder in the 35-45 mph range. We contacted the service department at Hertrich, and an appointment was made for us. Since we live in Pennsylvania and had a 150 mile drive to Hertrich, we had some anxiety as to what might be wrong with our new vehicle. Upon pulling into the service department, and explaining our problem, the service rep assured us that they would check the vehicle out. We waited while the vehicle was serviced and the service manager, Jeff, came out to the waiting area and explained that they had found the problem....some debris in the transmission fluid. They flushed the fluid out, and then test drove the vehicle again. To make sure that they had resolved the problem, they refilled the fluid and flushed it a second time. He explained that we may, after several hundred more miles, experience the problem if residue was still left in the transmission. At that point, they would be happy to take care of the problem and we should contact them. We drove the vehicle after and found that the shudder was gone. We drove from New Castle, DE, to Pittsburgh for the weekend and experienced no problem at all. I have to say that this is probably the most well run and accommodating dealership we have ever dealt with. Not only did their sales department handle our sale without a problem, but the service department has handled what we thought might have been a serious problem. I would highly recommend Hertrich Acura for both sales and service. They truly stand behind the vehicles they sell. We are very satisfied customers!!!

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Although sales dept was quite helpful, Service department - bentleyboy1959

Although sales dept was quite helpful, Service department will not live up to Hyundai promise on warranty issue. Case in point... Called to make an appointment for scheduled Free change, first one of three, was told it was a drive through service and they would not make an appointment. So I did.....When I got there, I was told I would have to wait 3 hours or more for this Promised service that Hundai sold me with my vehicle, which is a 2023 Sante Fe Calligraphy. Needless to say I have better things to do than wait around for that much time. 2 months later , SAME EXACT THING...Was told I would have to wait over 3 hours for a promised oil change which is one of three Hyundai promises. To make a long story short, I would NOT RECCOMEND THIS DEALERSHIP IN ANY WAY SHAPE OR FORM.....RUN! I wonder what may happen if my new Hyundai ever broke down. Seems as though they will only make time for paying customers which I thought I was as I paid top dollar for this car. I cannot even give this dealership one star.

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Horrible service all around! - donna_17

Horrible service all around! I will never purchase another vehicle from Winner Hyundai. I purchased a 2017 Hyundai Elantra and the salesperson never disclosed the ongoing paint issue. So within a year my paint was peeling of my roof. I received very little assistance until I made contact with Hyundai Corporate whom I'm still dealing with. They offered to pay for 75% of the paint job which was unacceptable being they're putting the same faulty paint back on. I had an issue with my engine light coming on and I take it to see what's going on but my mechanic said it needed a software update. WHAT??! The car was then taken to Winner Hyundai and they said they couldn't get my vehicle in until the end of March. The lady assisting was rude and had no business dealing with customers. From now on I will be getting names of everyone I deal with. So I'm supposed to drive this car with the engine light on for a month. I do not recommend ANYONE purchasing a Hyundai. They don't value their customers.

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