I definitely had a much better experience this time! - Ollie
I definitely had a much better experience this time! I came in to have my first maintenance service on the Grand Cherokee on January 5th. It took longer than I’d hoped, but they were extremely busy when I arrived, so I wasn’t surprised. John greeted me warmly as usual and took good care of my vehicle. It was washed/vacuumed decently and has been running great since, not that I was having any issues. I even had a chance to chat with Lance for a couple minutes. Special thanks to Paul for taking ownership of the previous snafu, as well as Ralph for authorizing a gas fill to make up for it. Way to bounce back, Guys!!
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