2 new car purchased - 1977rickey
I came in to see Nora the manager and Harris my sales person like always there were very helpfull and understanding my situation they made it so easy considering the last dealer I went to was grossinger in Chicago on western they are scammers and the lie come to castle for a great deal see Harris and Nora and Dan was the lease manager also very helpfull
Our experience - Puckett deana
What a great place to deal with- thank you to Jason Goble our sales rep!!! Love our new 2019 Ridgeline!! Had a really bad experience at Bill Walsh Honda in Ottawa when we were trying to buy it was so upset we almost decided not to buy anything. Then we decided what the heck let’s go out of town and so glad we did. They are a great group to deal with all were friendly got a better deal then Ottawa offered. All around great experience do not hesitate to give them your business!
Do not ever buy or request service from this dealer - Cyrus
We purchased a Honda late last year. First month , sensor malfunctioned and hatch froze up refused to open. Wrote numerous emails and a chat to dealer no response. Kept receiving nonsensical marketing but not a single courtesy call or email response. Go for first oil change to different Honda dealer find out that air and cabin filter missing. Call up Mc Grath Honda St. Charles only to be told how do you know the other Honda dealers did not remove the filters? Be very careful Honda, about the dealers you accept. This will probably be the last Honda we buy at this rate.
Honda City, on Western has damaged my car in their inspectio - hondaacord2
The service department is unethical and has deemed my car unsafe to drive after I had a routine safety inspection. Do not go here! Quality of service is unprofessional. One should not go to a shop for an inspection and not be able to drive the car after. They broke the car, and wanted to charge me $3,000 to fix it, after they broke it themselves!
Crooks liars and dis honest - Planethondamatteson
Most of the nice reviews are from them or family and friends to sucker ppl to go in . Don't fall for it. As soon as you buy the vechile and sign the contract the bank pay them in full. What ever problem you have after completing the sale you on your own .. They change from being very nice and very professional
Great Experience!!! My Dealer of Choice!! - Reviewjunky
I purchased a car here a few weeks ago and it was such a great experience! My sales person Michael Lawrence was so amazing! Very knowledgeable, very patient, didn't push on the price of the car to me, so kind, just absolutely amazing to work with! The Sales Dept were honest and competitive with their pricing and offered me the best pricing on the car compared to all the other dealerships I went to! I appreciated their honesty and their approach. My financing was smooth and quick and I had no issues with any the paperwork. It was a very pleasant experience! I went to the Service drive and they were all very pleasant too! Said hi and made sure that I was being helped. The entire dealership is amazing with amazing people there! I'd highly recommend anyone to go there for sales and service!
They do not give paperwork and lie. - Gib and BL
We got a new 2015 CRV & have 1 issue after the other. WE have never received any paperwork on repairs & they lie. Cannot be trusted.
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