Our experience - Puckett deana
What a great place to deal with- thank you to Jason Goble our sales rep!!! Love our new 2019 Ridgeline!! Had a really bad experience at Bill Walsh Honda in Ottawa when we were trying to buy it was so upset we almost decided not to buy anything. Then we decided what the heck let’s go out of town and so glad we did. They are a great group to deal with all were friendly got a better deal then Ottawa offered. All around great experience do not hesitate to give them your business!
Used Acura MDX - Jgplemont
Went in to test drive the used MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd installed we're the wrong size for the vehicle and he eventually got London and TJ involved. TJ said he would install the correct size of brand new Firestone Destination LE2 tires as well as repair the rear cupholder. At that point, London and I hashed out the final trade-in value and I decided to buy.
I did have to wait quite a long time to see the Finance lady. While I waited Carlos found a phone charger cord for me and provided a bottle of water. The finance lady (don't recall her name) seemed a bit unsure of the paperwork and it took extra long.
The gentleman who is above the finance person noted earlier provided me a slightly better loan rate which was appreciated.
Thanks to Carlos and London.
Best experience I ever had purchasing a new vehicle. - Steve
I will be 72 yrs old in a few months, and I have purchased numerous new vehicles over those years, but doing business with Muller Honda of Gurney has been far the best I have ever encountered. The sales person, Nick Reed, has got to be the best, friendliest, honest person I have ever done business with! Everyone I came in contact with at this dealership was kind and friendly. The finance office was fast and efficient. Any discrepancies were dealt with immediately and honestly. I would recommend this dealership to anyone. My salesman, Nick Reed, just left my house! He came out personally to install a option on my CR-V that was inadvertently left off! He saved me a long drive from Huntley, IL back to the dealer in Gurney, how many salesman would do that??? Steve Seaman
Tire replacement needed - hondahoney
One of my tires had been damaged last weekend. I took it to a very reputable local tire repair business where I and other members of my family have had our cars serviced for many years to see if the tire could be repaired. Told it could not, I got a quote from them to replace it. I then called Grossinger, which is where I got the car. Their quote was $20 lower and they had the tire in stock. They got me right in and took less time to do the job than they initially told me it would take. I was quite satisfied.
HORRIBLE SERVICE - Danny T Tolliver
4 hours ago
DO NOT BUY FROM THEM, REFUSE TO SALE VEHICLE AT LISTED PRICE! SCAM ARTIST, RUFUSED TO GIVE ME A BREAKDOWN ON SO CALLED FEES FROM BANK! THEY PLAY GAMES AND WILL WASTE YOUR TIME AND DAY!!!
The sad thing is I had purchased from them 2 times before and my experience was nowhere near the way it was NOW! I guess they have hired a whole group of LIERS, THEIVES AND CON ARTIST to suck every penny out that they can.
STAY FAR FAR FAR AWAY FROM THEM, THESE PEOPLE WILL ATTEMPT TO blank YOU OF YOUR MONEY TRY TO MAKE YOU PAY LOTS MORE FOR THE VEHICLE. CHANGE PRICES I HAVE SCREEN SHOOTS!
THEY PLAY EVERY GAME IN THE BOOK!
THANK GOD I USED TO WORK IN FINANCE OR THEY WOULD HAVE MADE A FOOL OF ME!
SCAMMERS SCAMMERS SCAMMERS
SHAME SHAME SHAME ON YOU!!!
THEY ARE NOT SORRY! STOP BEING SLICK YOU CAN MAKE MONEY WITHOUT SCAMMING AND ATTEMPING STEAL FROM PEOPLE!
Titleless Tucson - Joe S.
Bought a used 2011 Hyundai Tucson from Autonation Honda O'Hare (AHO) on 3/6/2018. On 4/12/2018 I called the Illinois DMV to see when my title was. Turns out it was still sitting at the dealership, hadn't been sent to the DMV 5 weeks after I bought the car. Made several calls to AHO
and left messages for Dana Armitage and Shahbaz Sheikh. Even opened a chat session with staff at Autonation Headquarters before the general sales manager, David Saloman, called me back. Turns out the original title was issued by Florida, and AHO hadn't sent it to Florida to get it properly transferred.
David assured me he would expedite the matter and promised me via email on 4/16/2018 "I will stay on top of this as I said until we are at the finish line,"
Turns out he didn't. On 5/1/2018, I checked with the Illinois DMV again, and no title had been received. Checked in with David to find out what was going on and was told the title had been FedExed to the Illinois DMV, and he would call me back with the tracking number. An hour and a half later, David told me AHO got the title on 4/27/2018, but now "the natural disaster form was filled out incorrectly". This form certifies the car was not damaged in a hurricane. David vowed to send a representative from the Florida Autonation dealership near the owner (5 miles away) to get a new form filled out. Turns out they just FedExed the form and then waited for over a week for it get back. Fortunately for me, one of the kind people at the DMV (yes, there are many of them there) gave me a number to another DMV staffer whose job is to keep and eye on dealerships. Pete made several calls on my behalf, and told me AHO was being fined.
Finally, on 5/9/2018, Pete told me the title had just been received at the Illinois DMV. A mere 2 months after I bought the car and 3 months after AHO got the car from the original owner.
Don't trust this dealership to do anything they say.
And good luck on ever getting them to return a call or give you a straight answer.
They do not give paperwork and lie. - Gib and BL
We got a new 2015 CRV & have 1 issue after the other. WE have never received any paperwork on repairs & they lie. Cannot be trusted.
Honda Superstore of Lisle
Sales& Leasing Consultant
Honda BMW of Champaign