Awful customer service. - Alimbu1
I purchased the car from this dealer six month ago and today I went to do the oil change, the sales guy was rude and was not helpful when I asked about changing the oil. He even try to fight with me when I came next time to ask for help. Long story short, basically they do not care about your car once you buy from them. All they care about is sales but not customer service. Stay away from them.
New CRV review from Ev - Ev
Honda is a great choice to buy and Bob Barker's the place to go ! Their sales team strives to meet your needs and Bob Phillips is the salesman to see ! It was hard to trade in an 8 year old vehicle I loved but I wanted all the newest Honda Sensing safety features plus beautiful interior & exterior. Thank you, Bob, for making my purchase easy & within my budget ! Plus I appreciate your professionalism and time you gave explaining everything. I've had my new CRV for 3 months now & still love it !
Best experience I ever had purchasing a new vehicle. - Steve
I will be 72 yrs old in a few months, and I have purchased numerous new vehicles over those years, but doing business with Muller Honda of Gurney has been far the best I have ever encountered. The sales person, Nick Reed, has got to be the best, friendliest, honest person I have ever done business with! Everyone I came in contact with at this dealership was kind and friendly. The finance office was fast and efficient. Any discrepancies were dealt with immediately and honestly. I would recommend this dealership to anyone. My salesman, Nick Reed, just left my house! He came out personally to install a option on my CR-V that was inadvertently left off! He saved me a long drive from Huntley, IL back to the dealer in Gurney, how many salesman would do that??? Steve Seaman
They are deceitful don't waste your money here! - DMoore
I was yelled at and treated with outright disrespect. John Desmet is in the finance department and he lies and tricks people to falsify contracts. They ignored by phone calls and lied when I came in person to get my issues addressed. They added services I specifically refused to my contract. Like most dealerships they prey on those that are less educated in the car business. Contact Illinois Attorney General and the Better Business Bureau to file a complaint. Do not let them get away with being unprofessional and falsifying documentation. They intentionally made me wait hours to speak with the GM about my complaint. The worst part is they are unprofessional. The way they spoke to me as a customer who purchased a car is appalling. I am disgusted with the lack of service and respect.
Easy, peasy - susankf
In a recent cold spell, my "low tire pressure" light came on so I stopped by Grossinger Honda to have it looked at. Fred, from the service department, stepped out immediately and heard my concerns. He explained what might be causing the problem and then what would be done to remedy it. Within minutes, he met me in the waiting area and advised me that the car was ready to go. I'm impressed with his consideration and professional attitude and I'll be sure to ask for his help next time.
Buyers be aware... caveat emptor. - conjugate86
This review is meant to describe my car buying experience at the AutoNation Honda Dealership, in Des Plaines, IL.
To whom it may concern,
I purchased a Honda Civic from AutoNation Honda on Saturday, November, 25th.
My initial communication with the dealership was online through their website. We settled on a great price via email and verbal communication through Kim, a sales associate at the dealership. The dealership was having its holiday special black Friday sale so we expected the delay in service but we were eventually attended to by our sales person Phil.
First, I brought in a Ford F-150 truck for a potential trade, but selling or trading in the truck was not my main purpose at the dealership, just purchasing a reliable Honda Civic. The appraiser at the dealership spent over 90 minutes appraising the truck and crunching the numbers only to come back to me with an extremely low price at $4,5,00 under CarMax's appraisal and $2,500-$3,500 under Muller's Honda dealership in Highland Park, which only took them 10 minutes to get me a better price. The big point here was that if AutoNation had no intention of purchasing my truck I would have appreciated if they didn't waste my time on an already long purchasing experience.
I arrived at the dealership around 1 pm and left with my New Honda Civic after closing hours around 7:30 PM.
Next, two days later on Monday, November 27th my mechanic looked over my new vehicle only to find an engine oil leak. I reported the leak to my salesman at the dealership and he advised me to bring it in. The service associate Spencer said that it wasn't a big enough of a problem for them to fix or give me a rental car for them to look over. The dealership completely dismissed the problem with my new car. I bought a new vehicle in order to avoid dealing with these problems that shouldn't exist. I drove the car back to my mechanic so that he could look at the car again and it continued to leak oil. My mechanic advised me to return the car if the dealership didn't want to fix the problem.
Friday, December 1st after many hours wasted trying to get the dealership to acknowledge and fix the problem, they communicated to me via phone stating that I had to come back to the dealership because they had lost my contract/documents for the car. I asked them to send me the documents via email of what they wanted me to sign but never received anything. I have all the documentation and proof of purchase that I received from the dealership.
Next, I received several communications via voicemail and email stating how now they wanted to correct the leak/problem with my new car.
To be honest, at this point, confidence and trust have diminished with this dealership. The whole point of this review is to document these events for me, warranty repair, and to others...buyers be aware... caveat emptor.
They do not give paperwork and lie. - Gib and BL
We got a new 2015 CRV & have 1 issue after the other. WE have never received any paperwork on repairs & they lie. Cannot be trusted.
Sales and Leasing Consultant
Motor Werks Honda in Barrington
Senior Sales Representative
Honda Of Illinois
Internet Sales Consultant