39 Illinois Nissan Dealers

I am looking for a new car. - YouKnowWho

I am looking for a new car. Admittedly i am pariticlar (if I'm going to get a brand new car it will be exactly what I want). I was strait up told they weren't going to help because there was not a high enough profit margin on said vehicle... They actually left that message in a voice-mail completely shameless. They had a higher (more expensive) trim package that didn't even have the features I'm looking for. They said it was that or nothing because they weren't going to put an order in on another one for their next stock shipment because "it doesn't have a high enough profit margin".

Hello, Your service dept. - Joseph_Perry7

Hello, Your service dept. Rocks!! Josselyn G. was very attentive to my wife's needs! This was by far the absolute best experience I've ever had!!! Kudos to you all!!!! Especially Josselyn! She is a major asset to your company!!!!!

Please take a mechanic with you if you are buying a used - EDUCATED CONSUMER

Please take a mechanic with you if you are buying a used car from this place. Almost a year ago I purchased a Buick from Hove Nissan/Buick. I had sa it advertised on Carfax and other car sites and it looked good in photos and the specs xxx a used car were great. It was A 1 owner vehicle . It was advertised as a cream puff. I followed this car for over a week on different sites hoping for a price reduction and it never came. So, 1 early Monday morning I drive 50 plus miles from my home in Chicago to see this car. When I get to the dealer it wasn't on the lot or any where else to be found . The salesman and sales manager finally say that they had loaned it ti a customer for the weekend while he got an oil change and that the car would be back in 2 days. I went shopping elsewhere for a car and then 5 hours later Hove Nissan/Buick calls to say that the car is back. I rush back from the city to look as this car . As the salesman drives it out of the garage it glowed and look really nice. I popped the hood and just looked at it and it looked dirty and not detailed or prepped for sales (Most dealers will at least clean the engine bay to make the car more attractive) I noticed right away that the oil filter did not look new and was dusty looking. I overlooked that TEST DROVE IT FOR 25 MINUTES and it drove a rode very nice , except the power drivers seat was stuck in 1 positioned . i ASKE THAT THEY RECITY THAT AND THEY first said they could not and I said I could not purchase it that way so the fixed it. 25 days later I just happen to check the oil as and found that it was really almost none in the engine. I rushed to the nearest fast oil change location to get this car lubed. I did just in time , before the motor would cease. I call the dealer and they said that they had changed it before they sold it . That was a EF'ing lie. The worst thing about buying this car from Hove nissan is that they were stern and not willing to budge not even a penny in the advertised price, which happen to be a pandemic , overccharged mark-up price. They acted if this car was just trhe best example of a used car in the whole wide world and it was far from it. I have had problems that needed to be fixed but I was able to do it rather cheaply compared to what the service shop would charge. I guess I am mostly responsible for this not so wise purchase because i rushed it because I needed a car right away. I am resonsible to because I purchased a car that had nearly 100 k miles on it(It was advertised with 98k but when i WENT TO TEST DRIVE IT WAS 100k AND THEY DID NOT GIVE A REDUCTION ALLOWANCE FOR THE OVBER MILAGE) I did not bother taking the car back for warranty because I was able to catch the major LOW OIL problem before it became catastrophic. The car looked better than it actually was, I have got t in tip top shape though , but for the money I apid for it it should have been perfect I would not ever buy a car from HOVE NISSAN /BUICK EVER AGAIN IN LIFE AND HIGHLY SUGGEST THAT YOU STEER CLEAR OF THAT DEALERSHIP

The professional follow-up by the sales person was - LONDONSHIP

The professional follow-up by the sales person was appreciated. She did research, provided added information about the vehicle, worked to schedule a visit according to my needs, and was thorough in her approach, during the whole selling process. She was not pushy, nor intrusive. I would recommend her and the dealership to anyone looking for a new or used car.

Josh reached out to us about our issues with the service - RonH

Josh reached out to us about our issues with the service department. He had us bring the car back and they double checked the work done and checked the evap relays. They changed out the gas cap and reset the the system. Josh said if the light comes back to be sure to reach out to him in the future.

Amazing People!, I was on my way to a ash spreading... - tbm

Amazing People!, I was on my way to a ash spreading memorial for my father in law from Shorewood Illinois to Cartersville about 320 miles. I was driving my less the two week old Audi e-Tron. Thinking getting power was as easy as getting fuel. Not the case. With less than two miles till dead. I was able to locate a charging station at KC Summers Nissan. I arrive 5 minutes till close on a Saturday afternoon. I realized after plugging in, the charge was going to take at least 4 hours till 80%. Knowing I had a situation on my hands and another 130 plus mile to travel. Pat Renfro and staff offered a loner at no charge? I was blown away because this doesn't happen where I'm from. Being a business owner for over 30 years myself, I realized businesses with trust and integrity still exist in America. Hat's off to you guys. I would recommend you people to everyone I know.

Experience filled with hassle and... - Tyler in KY

Experience filled with hassle and dissatisfaction. Contacted dealership regarding a pre-owned Jeep. Initial response was favorable, discussed price, agreed on price contingent on additional pictures and negotiating out of state transit. That's when the circus began. Was told I'd be contacted with pics and details, only to be ghosted. Upon searching for the vehicle again, I noticed that they raised the price by $1,002. After several messages, I was finally contacted a couple days later and told they couldn't price as low as they 1st stated without financing through them...asked for their best rates, no response...expressed that I'd still move forward at the 1st advertised price, no response. This isn't the way to do business and the greed shown after they realized they priced their own vehicle too low was a slap in the face. Maybe this review costs them more than the $1000 they increased the price by. Be very cautious showing much interest in one of their online prices...or simply look elsewhere.

I sent an e-mail and never received an answer never - hhubbard07

I sent an e-mail and never received an answer never wanted to really talk to anybody just yet over the phone and it seems they don't do business by e-mail